Joshua M. Email & Phone Number

Remote

Support the cybersecurity instructor in the cybersecurity bootcamp. Lead student virtual & cloud labs and projects. Appraise each student’s work. Resolve student questions by showing them how to find the answer. Teach, support and engage with students via the class slack domain. Ensure all intellectual, material, student engagement, and classroom management preparation is completed prior to class sessions in order to deliver an effective class experience. Complete the grading of homework… Show more Support the cybersecurity instructor in the cybersecurity bootcamp. Lead student virtual & cloud labs and projects. Appraise each student’s work. Resolve student questions by showing them how to find the answer. Teach, support and engage with students via the class slack domain. Ensure all intellectual, material, student engagement, and classroom management preparation is completed prior to class sessions in order to deliver an effective class experience. Complete the grading of homework assignments, or review the feedback and scores from our centralized grading team. Key Accomplishments:Contribute to creating a culture of trust and inclusion during class.Support students’ mastery of learning objectives in an effective and engaging manner during class.Affiliated universities:UCLA 2022ASU 2023 Show less

Millcreek, Utah, United States

Manage and maintain multiple customer networking environments. Update and manage Palo Alto, Dell, SilverPeak, Ubiquity, and Cisco firewalls. Proactively seek ways to streamline and automate processes, ensuring optimal customer experience. Design, implement, and maintain IT services, policies, and configurations for customers. Assist in coordinating onboarding for new Managed Services customers. Manage calls and tickets from customers, escalating as needed. Promptly respond to alerts and perform… Show more Manage and maintain multiple customer networking environments. Update and manage Palo Alto, Dell, SilverPeak, Ubiquity, and Cisco firewalls. Proactively seek ways to streamline and automate processes, ensuring optimal customer experience. Design, implement, and maintain IT services, policies, and configurations for customers. Assist in coordinating onboarding for new Managed Services customers. Manage calls and tickets from customers, escalating as needed. Promptly respond to alerts and perform internal troubleshooting of INVITE devices. Conduct monthly MACD audits for managed services customers and maintain internal processes and procedures. Implement preventative monitoring strategies to minimize downtime. Automate network and endpoint management processes. Maintain an accurate inventory of computers for customers. Remotely and locally provision computers. Monitor and manage remote connections to endpoints using Datto RMM and SentinelOne. Create PowerShell and Python scripts to extract and manipulate endpoint data. Initiate the development of standardized procedures for troubleshooting and maintenance. Build out the entire NOC knowledge base using Wiki.js, including all normalized documentation. Mitigate endpoint and network intrusions. Maintain the XDR solutions, SentinelOne and Sophos, for customers and INVITE Networks.Key Accomplishments: • Normalized all internal documentation.• Founded entire NOC documentation for three major customers.• Automated remote management software and XDR software installation.• Automated removal of McAfee products.• Initiated development of standardized procedures for troubleshooting and maintenance.• Built out NOC knowledge base using Wiki.js, including all normalized documentation.• Mitigated endpoint intrusion incidents and investigated automated threat mitigation attempts.• Resolved a monthly average of 150 tickets. Show less

Sandy, Utah, United States

Tempe, Arizona, United States

Supporting four separate clients per day with network, OS, physical layer components and printer issues. Daily physical installation or maintenance of client’s network. Technical troubleshooting via swift on-site support. Strong usage of applications such as Putty, LazeSoft, Autopsy, BalenaEtcher, Windows PowerShell and Windows cmd line. Work with all levels of OSI model, focusing primarily on levels 1 and 2. On-call basis through Connectwise ticketing system. Build and fix computers and… Show more Supporting four separate clients per day with network, OS, physical layer components and printer issues. Daily physical installation or maintenance of client’s network. Technical troubleshooting via swift on-site support. Strong usage of applications such as Putty, LazeSoft, Autopsy, BalenaEtcher, Windows PowerShell and Windows cmd line. Work with all levels of OSI model, focusing primarily on levels 1 and 2. On-call basis through Connectwise ticketing system. Build and fix computers and install operating systems, primarily Windows 10 Pro, with an average of 5 installations per day. Install and set up Office 365.Key Accomplishments:Fifteen hour project for a law firm, titled Farley, Robinson and Larsen Law, including the installation of the entire computer and internet network on the first three levels of the OSI model. Law firm requested I be their preferred technician thereafter.Through successful collaboration with two coworkers, an eight hour network installation project for the Yuma branch of Arkos Health was completed in six hours. Show less

Greater Phoenix Area

As part of my job duties during this tenure, I assist with installing hardware on installed cabinets as well as conduct quality inspection and correct mistakes of installed cabinets. Moreover, I deliver significant support to manage other employees to streamline routine operations and drive operational excellence. Furthermore, I am responsible for installing hardware on cabinets in a quick and professional manner, while adhering to all applicable policies and procedures.Key… Show more As part of my job duties during this tenure, I assist with installing hardware on installed cabinets as well as conduct quality inspection and correct mistakes of installed cabinets. Moreover, I deliver significant support to manage other employees to streamline routine operations and drive operational excellence. Furthermore, I am responsible for installing hardware on cabinets in a quick and professional manner, while adhering to all applicable policies and procedures.Key Contributions:➛ Leverage superior leadership traits to train new hires in the trade.➛ Demonstrate exceptional performance throughout by collaborating cross-functionally. Show less

Queen Creek, Arizona, United States

In this role, I adjusted and performed minor repairs to environmental, electrical, and plumbing systems. Moreover, I performed a variety of tasks such as maintaining equipment, cleaning restrooms, replenishing consumables, managing inventory, and conducting general maintenance/repair. Along with above job duties, I opened the gym and ran the front desk for the first two hours. In addition, I was also responsible for assisting with employee onboarding and training, as well as collaborating with… Show more In this role, I adjusted and performed minor repairs to environmental, electrical, and plumbing systems. Moreover, I performed a variety of tasks such as maintaining equipment, cleaning restrooms, replenishing consumables, managing inventory, and conducting general maintenance/repair. Along with above job duties, I opened the gym and ran the front desk for the first two hours. In addition, I was also responsible for assisting with employee onboarding and training, as well as collaborating with coworkers to streamline routine tasks and increase operations efficiency.Key Contributions:➛ Developed and implemented organizational goals and strategic plans in coordination with departmental leaders.➛ Addressed and resolved over 100 customer compliments aimed at ensuring repeat business. Show less

Comodoro Rivadavia, Chubut, Argentina

During this tenure, I facilitated the community by executing outreach projects and providing service. Moreover, I created lesson plans based on church beliefs and curricula. In addition, I shared personal testimony and listened to others to build trust within community. Encouraged and fostered spiritual growth, outreach, prayer and faith development. Furthermore, I was responsible for organizing and heading frequent meetings to evaluate needs of the missionaries. As well, one of my major duties… Show more During this tenure, I facilitated the community by executing outreach projects and providing service. Moreover, I created lesson plans based on church beliefs and curricula. In addition, I shared personal testimony and listened to others to build trust within community. Encouraged and fostered spiritual growth, outreach, prayer and faith development. Furthermore, I was responsible for organizing and heading frequent meetings to evaluate needs of the missionaries. As well, one of my major duties was to deliver support in the recruitment of new members and conducting interviews.Key Contributions:➛ Spearheaded dispersed groups of missionaries within a vast and defined area.➛ Arranged rides for missionaries and assisted them with budgeting.➛ Educated new missionaries on the organization's procedures and policies.➛ Boosted progress by identifying areas of weakness and devising response strategies. Show less

Bachelor Of Science - Bs Cybersecurity And Information Assurance, Cybersecurity

Certificate, Cybersecurity, Graduate, Gpa Of 4.0

Developed basic understanding of networking, systems, web technologies, databases, and defensive/offensive cybersecurity. Acquired.