Joshua Cole Email & Phone Number

Eugene, Or, Us

Eugene, Oregon, United States

• Utilize Python, PowerShell, and Ansible to automate repetitive tasks, software upgrades, and streamline operations, significantly reducing manual intervention• Manage a portfolio of systems and applications, ensuring high availability and performance while maintaining accurate IT asset registries• Analyze and resolve service interruptions using DevOps best practices, improving incident response times and system uptime• Conduct regular maintenance, proactively communicated with stakeholders, and recommended improvements to support processes and documentation• Collaborate with team members to develop and implement permanent fixes for errors, balancing high-priority tasks with routine maintenance

Eugene, Oregon, United States

• Employed SQL to troubleshoot application issues by querying complex tables, improving issue resolution efficiency• Reduced developer ticket backlog by handling additional tasks, contributing to a positive open-to-close ticket ratio• Coordinated with 3rd party vendors and internal IT staff to manage upgrades and security patches for 50+ servers, developing comprehensive testing and rollback plans to minimize risk• Administered support for mission-critical applications, providing tier 1, 2, & 3 support and escalating complex issues to vendors• Ensured uninterrupted system availability for critical business operations and identified opportunities for application monitoring improvements

Seattle, Wa

• Managed maintenance, upgrades, and integration of the bank's technical systems, serving as the main contact for ATM/ITM support and installation across branches• Generated over 25 monthly data analysis reports using SAP Web Intelligence and automated technical processes with command line and PowerShell• Provided 1st and 2nd level support, resolving over 175 monthly ticket submissions, and assisted with IT and communication installation projects by tracking progress and gathering requirements• Deployed new workstations and applications, supported disaster recovery plans, monitored backups, created user accounts, and received a high achievement award for mitigating a server meltdown

Seattle, Washington

• Built relationships with prospective and current clients and served as the primary point ofcontact during their relationship with the bank• Recommended products based on client needs, took loan applications, processed creditwrite-ups, and maintained contact with the client throughout the loan process• Produced reports to evaluate branch performance and identified inefficient processesand implemented systems to improve them• Served as tier 1 support for online business banking platform• Analyzed client transaction history to ensure accuracy• Acted as a single-control vault teller: maintaining cash totals in the vault and in cashdevices, as well as preparing cash orders for clients

Seattle, Washington

• Opened new accounts, handled customer inquiries, and performed standard tellertransactions through the ITM system• Trained new staff, provided tech and resolution support for other departments, andassisted the branch manager with supervisory tasks• Helped implement the Interactive Teller Machine program and assisted with onboardingITMs at several branches

Seattle, Washington

• Worked with the Accounts Receivable team to test various scenarios for a websiteunification process and managed data reports through Excel• Created test accounts, identified qualifying existing accounts, created test orders andverified that the orders have invoiced through customer facing web and back end CRMsoftware

Bachelor'S Degree, Management Information Systems And Business Analytics

Specialization in Information Technology and Data Management

Bachelor’S Degree, Information Technology