Joshua Mcshane Email & Phone Number

Winter Park, Florida, United States

Kissimmee, Florida, United States

Kissimmee, Florida, United States

• Drove branch sales and portfolio growth by recommending various financial products to prospective customers.• Identified and resolved complex client service issues to deliver exceptional customer service.• Completed documentation for new accounts in alignment with bank policies and procedures.• Received and counted daily inventories of cash, drafts and checks.• Balanced daily cash deposits and vault inventory with zero error rate.• Prepared official checks for customer and internal bank needs.• Performed special services for customers, ordering bank cards and checks.

Orlando, Florida, United States

As Assistant Manager at T-Mobile I supported the Store Manager in overseeing daily operations and ensuring excellent customer service, sales performance, and team management. I’d play a key role in driving store profitability, team engagement, and customer satisfaction. My role helps to create a dynamic work environment, acting as a role model for team members and assisting in all operational aspects of the store.

Orlando, Florida, United States

• Supported retail associates to drive quality performance and experiences for guests.• Connected with customers to provide assistance and collect feedback to optimize operations.• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.• Engaged with customers and recommended products based on needs and requests.• Trained newly hired top talent to fill key positions and maximize productivity.• Answered store and merchandise questions and led customers to wanted items.

Orlando, Florida Area

• Promoted positive company image through superior customer service experiences.• Employed basic selling techniques to engage with customers.• Operated point-of-sale system to complete sales transactions.• Cleaned and organized spaces to maintain neat promotional spaces.• Worked promotional events for different products, persuading customers to purchase and documenting sales.• Restocked shelves at retail locations with products to match planned demonstrations.

Bachelor Of Business Administration - Bba, Finance

Associate'S Degree, General Studies

Certificate, Business Specialist