Josh Meverden Email & Phone Number

Rapid City, Sd, Us

Rapid City, Sd, Us

Rapid City, South Dakota, United States

I primarily manage Linux-based systems while also overseeing a small number of Windows servers.I am responsible for the maintenance and support of customer billing servers/systems, ensuring their continuous operation and addressing any issues promptly.I also provide system administration support to developers, assisting them with server-related tasks and ensuring seamless integration of systems.

Rapid City, South Dakota, United States

Reviewed, diagnosed, troubleshooted, and resolved basic and complex end-user and system-initiated service and incident requests using Cherwell and SCSM ticketing systems.Provided comprehensive end-user support, addressing a wide range of questions, problems, and requests related to mobile devices.Assisted the Information Technology groups in various IT projects, including Cherwell deployment, Office 365, Microsoft Authenticator, self-service password reset, helpdesk IVR, contractor work, and COVID-related support.Utilized Active Directory to manage employee onboarding, contractor management, password resets, and terminations.Proactively identified and communicated trending issues to peers, leaders, and other IT teams, contributing to continuous service improvement.Educated and advised end-users on software applications, processes, and best practices, promoting efficient and effective technology usage.

Rapid City, South Dakota, United States

Provided comprehensive hardware and software support to a diverse user base of 6,000+ employees across the region, ensuring timely issue resolution and minimizing downtime.Collaborated closely with cross-functional teams within the Information Technology department to expedite follow-ups and implement effective solutions.Developed detailed procedures and documentation for hardware and software applications, enhancing efficiency and knowledge sharing within the team.Proficiently utilized ticketing software to log, track, and prioritize trouble tickets, while maintaining accurate documentation of problem causes, impacts, and resolutions.Leveraged SCCM (System Center Configuration Manager) and Active Directory to efficiently deploy and install various software applications, ensuring seamless user experiences.Delivered prompt and effective support to end-users, addressing inquiries and resolving issues related to hardware, software, computer applications, and peripherals.Implemented robust security measures to safeguard devices against malware, spyware, viruses, and other security threats.Contributed to yearly system refresh projects by providing desktop and laptop support, assisting users in setting up network printers, peripheral devices, and other applications.

Box Elder, South Dakota, United States

Provided end-user support to staff, faculty, and students, maintaining and troubleshooting network resources to ensure smooth operations and minimal downtime.Managed the daily operations of computer systems, including system administration, security, adherence to processes, and documentation, ensuring optimal performance and data integrity.Installed and maintained equipment, performed application and operating system upgrades, patches, and new releases, while managing interfaces to enhance system functionality.Implemented robust backup strategies to safeguard critical data, minimizing the risk of data loss and ensuring quick recovery in the event of system failures.Recorded, tracked, and documented the help desk request problem-solving process, meticulously capturing successful and unsuccessful decisions made and actions taken until final resolution.Assisted in the management of 1500 mobile devices throughout the school district, overseeing device provisioning, configuration, and ongoing support, ensuring smooth mobile operations for staff and students.Collaborated with cross-functional teams to resolve complex technical issues, fostering effective communication and knowledge sharing to enhance problem-solving capabilities.Conducted user training sessions to improve technology literacy and promote best practices, empowering staff, faculty, and students to utilize IT resources efficiently.Stayed abreast of emerging technologies and industry trends, proactively seeking professional development opportunities to enhance technical skills and contribute to continuous improvement initiatives.