Joshua Franklin

Joshua Franklin Email and Phone Number

Manager Design and Development @ Maryville University of Saint Louis
Loris, SC, US
Joshua Franklin's Location
Loris, South Carolina, United States, United States
Joshua Franklin's Contact Details

Joshua Franklin work email

Joshua Franklin personal email

n/a

Joshua Franklin phone numbers

About Joshua Franklin

Tech-savvy professional with sales, leadership, and CRM experience. Passionate about leveraging technology for business success and delivering exceptional customer experiences. Proactive, adaptable, and committed to continuous learning.

Joshua Franklin's Current Company Details
Maryville University of Saint Louis

Maryville University Of Saint Louis

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Manager Design and Development
Loris, SC, US
Joshua Franklin Work Experience Details
  • Maryville University Of Saint Louis
    Manager Design And Development
    Maryville University Of Saint Louis
    Loris, Sc, Us
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  • Maryville University Of Saint Louis
    Salesforce Administrator
    Maryville University Of Saint Louis
    Loris, Sc, Us
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  • Maryville University Of Saint Louis
    Salesforce Administrator
    Maryville University Of Saint Louis Jul 2024 - Present
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  • Amazon Web Services (Aws)
    Senior Salesforce Administrator
    Amazon Web Services (Aws) Oct 2023 - Jul 2024
    Supported program releases by reviewing system configurations and identifying gaps. Recommended strategic actions that removed operational bottlenecks, saving hundreds of thousands of dollars annually by minimizing seller downtime.Refined a post-deployment support process for admin subject matter experts to partner with configuration teams, improving bug resolution and enablement documentation.Transitioned a third-party AppExchange tool to custom Lightning Web Components and Visualforce. The initiative saved $4.5 million in annual licensing costs and substantial untracked future savings through enhanced platform efficiency.
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  • Amazon Web Services (Aws)
    Salesforce Administrator
    Amazon Web Services (Aws) Dec 2021 - Oct 2023
    Leveraged SOQL, Excel, and Dataloader to extrapolate large scale issues based on individual support requests. Corrections impacted from hundreds to millions of records.Led weekly meetings to provide troubleshooting, documentation, and Salesforce skill development for new admins, enhancing team capabilities and reducing admin onboarding period from 4 months to 1 month.Developed change management templates for large data operations. This initiative standardized change procedures, increased communication, and operational efficiency.
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  • Amazon Web Services (Aws)
    Junior Salesforce Administrator
    Amazon Web Services (Aws) Aug 2021 - Dec 2021
    Established a ticket triage process, quick response system, and internal wiki link repository, contributing towards improved first-response time and a 2-day reduction in mean time to resolution. Resolved an average of 570 monthly support requests across three connected Salesforce orgs, through adjustments to user-related configuration such as roles, profiles, permission sets, public groups, and queues
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  • Amazon
    Product Support Analyst
    Amazon Apr 2020 - Aug 2021
    Seattle, Washington, United States
    Developed HR document generation logic in OnBase, collaborating with HR stakeholder to create scalable solutions, and conduct testing to ensure functionality.Automated a multi-department process using Excel, reducing weekly processing time from over one hour to twenty minutes, and implemented KPIs for tracking compliance.Reduced weekly ticket volume average by 60% through data analysis and stakeholder interview to establish a pre-support process for a high-submission group.
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  • Dynamic Edge
    Business Technology Manager
    Dynamic Edge Apr 2017 - Mar 2019
    Nashville, Tennessee
    Drove a 41% increase in annual recurring revenue, from $1.4M to $2M, and a 24% in non-recurring sales by 24% ($605k to $750k) through opportunity identification and targeting sales planning.Created a quick replacement inventory system, saving $12,000/mo in lost opportunities and SLA-refunds. This initiative also encouraged a 32% increase in product stack adoption, streamlining support efficiency.Improved project profitability by up to 80% by developing comprehensive cost-projections and project plans. This project efficiency allowed us to support the IT build-out of 14 urgent care clinics within 6 months.
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  • Dynamic Edge
    Isg/Org
    Dynamic Edge Apr 2017 - Sep 2017
    Nashville, Tennessee
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  • Joshua Franklin Photography
    Photographer
    Joshua Franklin Photography Jan 2007 - Sep 2017
    Greater San Diego Area
    Marketed and provided photography services for commercial food promotion, weddings, corporate headshots, prints, and lessons.Built a strong client base by leveraging social media and networking events to increase referrals and repeat business.Utilized customer feedback to refine photography techniques and improve overall customer satisfaction.
  • Lpl Financial
    Document Imaging Associate
    Lpl Financial Dec 2009 - Nov 2011
    Greater San Diego Area
    Processed incoming checks and supporting documents to ensure proper routing and preparation for archival.Created VBA scripts to automate several time-consuming processes for the filing group, resulting in increased efficiency.
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  • Lpl Financial
    Mail Specialist
    Lpl Financial Aug 2008 - Dec 2009
    Greater San Diego Area
    Identified and implemented improvements in the document mailing process, resulting in several thousand dollars of annual cost savings.Worked as part of a team to route thousands of pieces of time-sensitive mail and packages across 8 buildings, and collect outgoing mail for preparation and shipping.Sorted incoming and outgoing mail for over 3000 local employees and several thousand remote representatives, ensuring smooth mail operations.
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  • Apple Retail
    Mac Genius
    Apple Retail Mar 2006 - Oct 2007
    Greater San Diego Area
    Assisted an average of 35-40 daily customers in diagnosing software and hardware issues.Helped maintain the store’s top-10 company-wide ranking in repair metrics (volume and turn-around) despite being one of the smaller stores in staff and square footage.Performed hardware and software repairs on machines, averaging 8-12 major repairs plus several minor repairs per day. Disassembled laptops and desktops to test and replace faulty components.Maintained detailed logs in GCRM Peoplesoft to track repair histories for long-term problem resolution.Educated customers on technical topics including backups, home networking, and malware avoidance.
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  • Apple Retail
    Inventory Control Specialist
    Apple Retail Jun 2005 - Mar 2006
    Led a three-person team to organize back of house areas and processed all incoming and outgoing shipments.Used SAP to track inventory levels and provide instant access to stock information for corporate and other stores.Brought A- and B-class inventories from 95% to 98% accuracy, and C-class inventories from 92% to 96% accuracy.Created inventory management plans for the store which helped raise subsequent annual audits to >98% across all levels of inventory.
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Joshua Franklin Skills

Microsoft Office Photoshop Business Writing Technical Writing Visio Mac Os Mac Troubleshooting Mac Os X Computer Hardware Time Management Html Css Technical Support Customer Service Os X Windows Databases Hardware Windows 7 Web Development Software Documentation Help Desk Support Networking Software Installation Active Directory Computer Repair Iphone Network Administration Laptops Operating Systems Printers Servers Customer Relationship Management Inventory Management Team Leadership Retail Microsoft Word Microsoft Powerpoint Linux Sales

Joshua Franklin Education Details

Frequently Asked Questions about Joshua Franklin

What company does Joshua Franklin work for?

Joshua Franklin works for Maryville University Of Saint Louis

What is Joshua Franklin's role at the current company?

Joshua Franklin's current role is Manager Design and Development.

What is Joshua Franklin's email address?

Joshua Franklin's email address is fr****@****dge.com

What is Joshua Franklin's direct phone number?

Joshua Franklin's direct phone number is (734) 975*****

What schools did Joshua Franklin attend?

Joshua Franklin attended University Of Phoenix.

What skills is Joshua Franklin known for?

Joshua Franklin has skills like Microsoft Office, Photoshop, Business Writing, Technical Writing, Visio, Mac Os, Mac, Troubleshooting, Mac Os X, Computer Hardware, Time Management, Html.

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