Support the director and chief information officer, providing strategic analysis and planning, technical guidance, and project management. Lead projects that transition obsolete and end-of-life networking and system equipment to cost-effective and highly functional business solutions that decrease expenses, and improve efficiency and data integrity. Develop and administer multi-million-dollar capital and operating budgets, negotiate contracts, and maintain and develop vendor relationships. Direct and lead 20-person technical team, selecting and evaluating staff; and assigning, directing, coordinating, and reviewing work plans, activities, and projects. Assist departmental adoption of ITIL service delivery and management, standardizing and re-organizing increased customer satisfaction levels to 94%. Led 35 projects to 96% on-time completion rating.★ Orchestrated technical requirements for $27 million Cerner Millennium electronic health record project.★ Directed design, standardization, and implementation of $2.6 million network infrastructure upgrade, boosting speed by 1600% and reliability of network, telephony, and key information systems to more than 99.9%.★ Decreased inventory overhead, outsourced printer services, and consolidated purchasing and licensing by renegotiating and aligning contracts, and standardizing software and equipment to save $1.4 million annually.★ Led $1.5 million security initiative, bolstering posture and ratings from bottom decile to top quartile of industry.★ Redesigned and standardized data center layout from traditional uncontained configuration to hot-aisle containment system saving 40% in annual cooling system energy costs.★ Planned $800,000 voice system upgrade and re-design to improve stabilization and enable high availability.★ Secured implementation of backup system resulting in 180% improvement in recovery times, and oversaw hardware upgrade, resulting in increased redundancy, stability, and an 83% drop in related issues.

Oversaw daily IT operations, administration, and projects, including network, server, and device management; user application training and support; hardware installation and maintenance; budgeting and forecasting, and vendor and contract management. Selected and evaluated staff, and delegated and reviewed daily work plans, activities, and projects. Defined policies and procedures for system configurations, information security, disaster recovery, backups, and capacity planning.★ Analyzed back-end SQL data against financial reports and revealed programming flaw saving $300,000 annually.★ Overhauled application development project by creating structured work and report format for ungovernable freelance programmer, resulting in on-time completion 22% under budget.★ Negotiated new contracts with vendors, reducing annual printing expenses by 62%.★ Oversaw implementation of electronic document management system housing 30 years of client data files.

"humans who love machines."★ Information Technology Consulting★ IT Managed Services Provider★ Network, System, and Security Administration★ Nortel Phone & Voicemail System Administration★ Asset and Device Management★ Voice and Data Cabling Infrastructure Services

Managed IT projects for Bay Area regional offices covering a real estate portfolio over two million square feet. Selected and evaluated staff, and delegated and reviewed daily work plans, activities, and projects. Directed project schedule and deliverables while inspiring positive individual and group relationships. Supervised network infrastructure, servers and endpoint devices, and vendor and contract management. Oversaw service level agreements, service requests, escalations, policies, and procedures. Maintained team meeting minutes, web-based archive, project inventory and assets. Provided technical and end user documentation, FAQ lists, training, and support.★ Supervised five direct reports, and led steering and implementation teams of more than 75 contractors and vendors.★ Aligned IT requirements for a $25-million capital renovation project on a historic landmark building.★ Achieved 100% on-time delivery of project deliverables throughout three-year project lifecycle.★ Designed and managed systems to coordinate moving 200 tenants, minimizing downtimes and disruptions. ★ Completed more than 850 face-to-face meetings and resolved more than 600 service requests over three years.

Excelled in early IT career, advancing through increasingly responsible contract positions including:★ Harsch Investment Properties, IT Project Coordinator★ Chiron Corporation, IT Project Specialist★ California Bank & Trust, MACD Support Advisor★ Charles Schwab Corp, Desktop Support Analyst

Excelled in early IT career, advancing through increasingly responsible contract positions, including:★ Roche Molecular Systems, IT Analyst★ Clorox Company, IT Coordinator★ University of California at Berkeley, IT Upgrade Coordinator

Coordinated “Templates 2000” national design initiative aimed at developing room, departmental, and entire building templates that draw on best practices in facilities operation, design, and construction. Considered a living-design project that would comply with seismic safety laws established by California Senate Bill 1953. Responsible for compiling final architectural drawings and deliverables. Daily interaction with management, architects, engineers, contractors, and hospital constituents (physicians, clinical staff, labor, and administration).★ Project completion reduced future design costs by approximately $300M/year.★ Maintained project schedule and produced weekly meeting minutes with project team.★ Managed document design-bid-build process and assigned tasks between six internal and external project teams nationwide.★ Oversaw project deliverables, document archive, and created standardized naming conventions.★ Technical aptitude earned selection as liaison to IT Department to help coordinate departmental needs.

Pioneering firm specializing in search engine optimization, website design, and online advertising. ★ Supported mixed Mac and Windows environment.★ Supervised two part-time office staff.★ Responsibility for selection and evaluation of staff, delegate and review work plans and activities.★ Designed websites, wrote ad copy, and coded pages for search engine optimization.

★ Troubleshot and repaired desktop computers, laptops, and printers.