I deliver impactful client results through strategic KPI definition, best practice playbooks, and data-driven recommendations. I bridge client & internal user perspectives to ensure successful project delivery and prioritize software features for maximum client impact.Key Achievements:• Orchestrated day-to-day operations and crafted long-term strategy for diverse client portfolio, overseeing the largest enterprise client generating $23M+ annual revenue.• Managed a team of 14 project managers spanning various locations and client profiles to foster professional growth and handle all internal escalations. • Identified service offering gaps and implemented a strategy to revamp the client service team. • Spearheaded recruitment efforts for three senior positions to enhance client service delivery. • Established a comprehensive service playbook for project management, delivering sales support in pre- and post-sales interactions. • Improved efficiency and implemented durable practices by creating automated, recurring processes. • Acted as a crucial resource for product development through beta testing and feature request evaluations. • Conducted Quarterly Business Reviews for existing clients and crafted compelling content for Requests for Information (RFI) and Proposals (RFPs) to attract potential clients.

I thrived in a collaborative environment, partnering with internal support teams to optimize project management, resource allocation, and platform performance. My expertise includes load balancing, key account management, and resource utilization tracking.Key Achievements:• Assisted clients throughout the full e-discovery process from gathering to presentation. • Led cross-functional scrum teams to improve productivity and overcome challenges. • Established uniform project management methods for legal services team, ensuring consistent and efficient project completion.

I managed all aspects of complex projects, from large-scale legal discovery to agile eDiscovery. I identified developer obstacles hindering client needs, then streamlined workflows and implemented a cross-departmental feedback loop for improved efficiency.Key Achievements:• Facilitated the acquisition of MSAs with two major corporations by supporting pre-sales efforts and organizing on-site meetings. • Achieved high levels of client satisfaction across various levels of activities and complexity. • Improved user experience by conducting beta testing for new platform software. • Enhanced efficiency by identifying common errors, automating processes, and reducing error rates.

I fostered strong client relationships with both corporations and law firms, securing repeat business and leading a diverse PM team on the company's largest eDiscovery project (22M+ documents).

I spearheaded complex eDiscovery projects, managing all phases from initial scoping to final delivery.