Joshua Schmitt Email & Phone Number

Greater Boston

• I deliver impactful client results through strategic KPI definition, best practice playbooks, and data-driven recommendations. I bridge client & internal user perspectives to ensure successful project delivery and.
• Orchestrated day-to-day operations and crafted long-term strategy for diverse client portfolio, overseeing the largest enterprise client generating $23M+ annual revenue.
• Managed a team of 14 project managers spanning various locations and client profiles to foster professional growth and handle all internal escalations.
• Identified service offering gaps and implemented a strategy to revamp the client service team.
• Spearheaded recruitment efforts for three senior positions to enhance client service delivery.
• Established a comprehensive service playbook for project management, delivering sales support in pre- and post-sales interactions.

• I thrived in a collaborative environment, partnering with internal support teams to optimize project management, resource allocation, and platform performance. My expertise includes load balancing, key account.
• Assisted clients throughout the full e-discovery process from gathering to presentation.
• Led cross-functional scrum teams to improve productivity and overcome challenges.
• Established uniform project management methods for legal services team, ensuring consistent and efficient project completion.

Greater Boston Area

• I managed all aspects of complex projects, from large-scale legal discovery to agile eDiscovery. I identified developer obstacles hindering client needs, then streamlined workflows and implemented a cross-departmental.
• Facilitated the acquisition of MSAs with two major corporations by supporting pre-sales efforts and organizing on-site meetings.
• Achieved high levels of client satisfaction across various levels of activities and complexity.
• Improved user experience by conducting beta testing for new platform software.
• Enhanced efficiency by identifying common errors, automating processes, and reducing error rates.

I fostered strong client relationships with both corporations and law firms, securing repeat business and leading a diverse PM team on the company's largest eDiscovery project (22M+ documents).

I spearheaded complex eDiscovery projects, managing all phases from initial scoping to final delivery.