Leading a global team in providing Proactive IT Services to Small and Medium Businesses.

Spearheaded efforts to enhance team diversity, resulting in a 23% increase in team diversity, fostering a more inclusive work environment.Successfully improved staff retention rates by 17%, with non-managers now averaging an impressive tenure of 6.7 years, reflecting a highly engaged and committed workforce.Identified and nurtured leadership potential, resulting in the development of two new leaders within the organization.Led a transformative internal talent development program, including comprehensive training plans and a "promote from within" culture. Achieved a notable 5:1 internal to external candidate ratio, ensuring a robust talent pipeline and reducing recruitment costs.Proactively reduced client attrition rates from 3% to an exceptional 1%, demonstrating a strong focus on client satisfaction and retention.Introduced new service offerings, leading to a substantial 9% growth in annual recurring revenue, expanding the company's portfolio and revenue streams.Developed and managed a comprehensive Disaster Recovery Plan, ensuring business continuity in critical scenarios.Conduct and Manage SOCII Type II Accreditation resulting in a passing score for the the last 6 years.Introduced industry standard ITIL and ITSM service standardization practices, optimizing service delivery and enhancing customer satisfaction.Implemented rigorous budget and capacity planning strategies, leading to a notable 4% increase in net profit, contributing to the company's financial health and sustainability.

Lead at team of 20 technical professionals in delivering managed services to over 150 clients in the St. Louis area. Act as a mentor and trainer to new employees and as an escalation resource for veteran team members. Assist in development and enforcement of policies and procedures.

Work with a highly skilled team to monitor and maintain a network consisting of over 5000 workstations and 600 servers.

Supported 600 Desktops and specialty transportation applications. Acted as the technical lead for the district Emergency Response unit.