Chief of Staff for Microsoft Developer Division - more details to follow as I figure out which end is up!

Manage day to day operations of multidisciplinary team (engineering, PM and customer/partner facing) responsible for application platform as well as customer and partner ecosystem for Microsoft Teams.- Business Operations: enable team to deliver, measure and report progress via rhythm of the business, headcount and vendor budget management and OKR development and tracking. Developed new tools and processes to help identify, remediate and fix headcount and budget imbalances that were adopted broadly across Chief of Staff peer group. Revamped monthly and annual RoB to align around OKRs, improving alignment, collaboration and efficiency.- Communications: create clarity via internal and external communications covering a range that includes strategy, culture and operational clarity. Delivered slides and talk tracks for customer, team and reviews with the Microsoft Senior Leadership Team.- Culture: cultivate excellence by nurturing and supporting an inclusive, compassionate, and collaborative learn-it-all team that builds and grows together as it delves into the post-pandemic hybrid work reality.

• Lead the team responsible for bringing voice of the customer into engineering team for prioritization of customer/partner scenarios for new, security-focused IoT solution.• Evangelize product with strategic partners and customers to drive early-stage wins.• Manage escalations related to product roadmap and process, assembling and leading SWAT teams to drive toward resolution.

• Developed board-level recommendations for growing the business into new industries, smoothing out lumpy revenue streams due to partner-dependent business model and managing our IP portfolio.• Identified top 5 market opportunities among over 250 possible scenario/industry combinations for platform technology business group by developing and applying key success factors to each combination. Success factors included revenue, effort, time to market, profitability and fit for potential exit.• Responsible for developing new strategic relationships spanning entire company portfolio including healthcare, technology, advertising, education and design to ensure appropriate supplier and channel partnerships are established and appropriate deal-flow materials are established and ready in advance of need.

• Led transition from through-partner business model to corporate accounts-based demand generation. • Identified target segment representing 40% of addressable market in 4% of prospect accounts by performing segmentation analysis incorporating consolidation in industry and compatibility of installed systems across ecosystem.• Implemented 3-pronged toolkit for channel strategy to mitigate conflict with channel partners by creating and refining Partner Rules of Engagement, Channel Pricing Waterfall and Sales Compensation Model to ensure company goals can be met. • Systematically identified and filled gaps in company processes and optics around install base and sales motions to understand market presence, avoid channel conflict and optimize prospective customer outreach.

Developed holistic strategies for issue identification communication and resolution on behalf of field sales organization. • Established processes and practices to manage WW Cloud + Enterprise Win Room within EPG. Developed relationships and engagements with engineering to manage 143 escalations in FY15 and 170 escalations YTD in FY16, while also enabling cases to be resolved at the area level.• Optimized development of new OneList issues to be raised on behalf of field sellers to product group/engineering for resolution, resulting in >100% increase in volume of issues raised via OneList between FY15 and FY16.• Developed new tool (EPG OneList Issue Builder) to help build deal-based evidence in support of new OneList issues, enabling field sellers to add evidence with a “Me Too” button.

Founding member of new business group at IV to develop integrated value proposition for customers and partners, offering assets from all IV funds.• Developed strategic approach for rapid assessment, planning and execution of new business ideas in non-traditional industry segments.• Drove business planning, opportunity prioritization and optimization to address estimated $100M annual revenue opportunity for the most likely industry segment identified.• Built team structure, operating model and budget during team formation, provide ongoing coaching and oversight to project manager.

Chief of Staff for Executive Vice President in charge of IV’s two largest funds with 35,000 active IP assets under management; 140 FTEs across 5 departments in 3 geographies. • Championed cultural shift to enable stronger alignment across the IIF organization through positive reinforcement of expected behaviors via coaching, written & verbal communications and implementation of a team-driven recognition & rewards program.• Advised senior executive on strategic matters related to cross-function and cross-fund collaboration to minimize internal friction, enabling organization to focus on results-oriented activities.• Revised and managed group operational strategy for during and following a reorganization.• Drove strategic efforts including producing a seller community conference, developing a new compensation plan for deal teams and leading internal team communications.

• Created strategic initiative to optimize related relationship-building motions by aligning matrixed corporate and subsidiary stakeholders around the holistic theme of national competitiveness. Directed Microsoft’s 106 subsidiaries to develop a ‘national plan’ to highlight Microsoft’s role in the country’s economic development. • Mentored and coached country managers, business development and sales teams on the internal strategy and external message of the initiative; developed best practices for customizing the approach to the market, improving Microsoft’s relevance, perception and share.• Developed thought leadership and messaging in a variety of formats ranging from speeches to essays, resulting in coverage by written and television press.• Senior executive’s proxy and representative to field governance council and other high-level meetings; represented group strategy both internally and externally in global settings.• Managed executive briefing center (EBC) engagements and external workshops to support enterprise and public sector accounts that arose opportunistically out of World Economic Forum and other national competitiveness-focused events. Examples include Western Union, UPS, the President of Panama, the Government of Puerto Rico, and UN Women.• Led strategy, budget and hiring planning, integrating requests late into corporate annual planning process and launched initiative at annual Sales and Marketing kickoff (MGX) within 4 month window.

• Set strategic agenda for senior executive to fulfill commitments to Corporation.• Developed and executed plan to engage global subsidiaries on three main topics: open source engagement, national PC deals and high potential/under-sponsored market sponsorship. Resulted in holistic plans for Brazil and Venezuela, improved public sector engagement in Kazakhstan and deep engagement with 16 other countries.• Worked across corporate HQ to ensure issues for sponsored markets and initiatives were resolved to help field focus on selling in competitive situations and escalations. Organized and facilitated weekly conference calls between Brazil and corp teams to repair relationship with Ministry of Education and win back a large education deal (1.8M seats) in Thin Client.• Managed team communications, operations and budget, including executing an average of 15 international visits/year that included speaking engagements, press outreach and customer sales calls.

• Managed Senior Vice President’s speaking engagements covering content and logistics, orchestrating subsidiary, regional and corporate representatives to plan and execute successful visits.• Produced plenary at LATAM Government Leaders Forum that included localized (Spanish) keynote, customer demo/testimonial and panel discussion, resulting in audience’s favorite session.• Developed and maintained core content for spokespeople within the Unlimited Potential Group and managed relationships with other groups that relied on UP messaging, customizing as necessary.

• Analyzed opportunity for advertising in the Windows task bar to determine if otherwise unlicensed PCs could be monetized in emerging markets solely through advertising revenue. Met with customers and partners across two regions to develop, test and refine value proposition of offering. • Created and managed communications plan for Windows Starter and Microsoft FlexGo to ensure uniform messaging across different audiences (consumers, channel, partners, NGOs, analysts) through various stages of engagement and disclosure. Content showcased at 2006 Microsoft Financial Analysts’ Meeting.• Researched and produced body of written and video evidence to aid awareness and interest for Windows Starter, Subscription Computing Program and FlexGo for a range of audiences. Traveled to Mexico to engage with Telmex, Dell and HP for local testimonials. Subscription computing collateral continued to support communications sector business development into FY09.

• Designed Windows XP Starter Edition marketing materials including positioning and messaging guidelines, brochures, "how to sell" guides, briefing decks, press releases and Q&A's.• Drove problem-solving virtual-team including representatives from product, policy and operations teams to deliver 15 tailored versions of Windows XP Starter Edition, including 2 multilingual versions (total of 26 languages). Key contribution resulted in strategy that doubled language release capacity.• Managed CSG who fulfilled PMG commitments to enable rapid language version release strategy.

• Built data model to speculate anticipated growth in user data across a variety of file types for expected life of Longhorn project to determine product requirements for engineering team. 5 year projections turned out to be accurate to +/-5% overall.• Developed internal campaign to build excitement about the next version of Windows during period of significant release slippage. “♥ Longhorn” campaign communicated prominent product attributes to targeted stakeholder teams in corporate headquarters.• Designed and built audience-specific website to communicate the benefits of the Longhorn developer platform to Independent Software Vendors (ISVs).

• Designed and built Java EAI middleware connectors for student lending system. Efforts resulted in strategy shift to address data translation requirements. Lending system introduced choice in the student loan market, reducing the cost of borrowing for university and vocational students.• Served as liaison between client and project engineering team, translating business need into technical requirements. Facilitated inter-team communication during design phase and managed relationships with 5 client engineering teams.• Led cross-functional team through design of solution to improve fuel ordering capability of gas stations. Integration of client interviews with design and technical consultation resulted in improved efficiency and accuracy in fuel ordering process.• Achievements recognized by promotion to Consultant six months ahead of career path timeline.