• Recent work on Time Subgraph, which will power the QuickBooks Time Tracking APIs for the GraphQL implementation. Work consisting of both backend work in PHP and in Java using the federated GraphQL service using DGS framework. • Worked with AI tools to increase test coverage. Used Codium to build out testing for the GraphQL DGS service. Used Copilot integrated into IntelliJ products.• Led sprint team of 4-7 engineers scoping, triaging and solving customer product issues. Helped to drive quality by monitoring SLAs, triaging and prioritizing QB Time Jira bugs. The team handled over 1,100 Jira bugs in the past 2 years. • Built tooling framework in PHP and React to solve customer issues rapidly and manage customer investigations.• Led effort to move QB Time escalations from Salesforce to JIRA• Worked with Jared Cheney, QB Time Principal Engineer / Product Leader on initiatives for developing and implementing processes for QB Time Incidence Response and Slack integrations. • Participated in rotation of the QB Time Incident Commander.• Reviewed design docs to help eliminate potential customer escalations with new feature releases. Partnered in the past with product management to work on feature rollout plans. • Worked on bringing QB Time in line with other Payroll segments in terms of defect reporting. • Member of the capability stewards / staff engineering groups helping make technical decisions.• Rolled out QB Time Subject Matter Expert (SME) wiki and onboarded members to Pager Duty. I worked to identify experts for capabilities.• Worked with QB Workforce mobile team leaders to help build out the new mobile bug / defect processes. • Created content for and curated Confluence wiki with Escalation Playbook and encourage documenting our features and processes.• Completed Manager Accelerator, Aspiring Managers Pilot Program, D4D (design for delight), and A4A Awesome Assessor Intuit trainings. Was the Boise site Silver Network ERG Leader.

TSheets acquired by Intuit Jan 2018Full stack web development escalation engineer. First line of contact for escalations coming to the development team. I help identify root cause, scope and either solve the issue by coding a fix or help to prioritize the task for our agile sprint teams to work on.

SAP acquisition of Sybase 2010SAP Mobile Platform & Database support.I worked with large enterprise customers to resolve technical issues for SAP enterprise and mobility platforms. I was a knowledge management coach and communication champion within the support organization. Outside of my key roles I participated in team web development projects, helped in new software testing and mentored new employees and interns.• Liaison between internal developers and customers helping to reproduce and debug specific issues. Used this information to write and prioritize stories for the development team. • Communication champion at SAP working directly with the VP of Global Support Center U.S. In this role I managed an inter-company communication site used by more than 100 users (SAP Jam).• In role as Knowledge-Base Coach I developed a repository of “Solved Incidents” with solutions and pushed my team to create knowledge content which ultimately reduced backlog of incidents and reduced time to solution for customers.• Assisted in training and mentoring 6 interns. Developed on-boarding and technical survival guides for products being supported.• 24x7 On-call weekend coverage for Mobile Platform and SQL Anywhere. Key point of contact to resolve system down and development stopping issues.

Sybase acquired by SAPAdvantage Database & SQL Anywhere Database support.• Developer on Java (Groovy on Grails) web scheduling application project used by more than 100 users in Sybase support to replace shared excel scheduling. • Helped to develop and maintain knowledge base which is used by developers. Helped to keep .NET developer website up to date .• Provided hands on database development training to ISVs on topics that included SQL, Stored Procedures and Database Replication.

• Developed, maintained, and supported freight scheduling database application used by entire company to dispatch $20 MM in product to large retailers such as Wal-Mart and Lowe’s.• Used query and reporting software to develop production planning and forecasting reports to increase production at the Idaho facility by 20%.