Joshua Nelson Email & Phone Number

Philadelphia, Pa, Us

Harrisburg, Pennsylvania, United States

As an integral member of the Penn State Health Information Technology Team, I played a pivotal role in leading the implementation, migration, and onboarding of critical technical services across Penn State Health hospitals and ambulatory medical specialty groups. Collaborating closely with core IT leadership, I coordinated cross-functional IT teams to ensure seamless execution of go-live events, service implementations, migrations, and long-term sustainability. I provided leadership and oversight on network design, IT infrastructure planning, governess, EMR integration and migrations, and large-scale IT project management, with a particular focus on major healthcare expansion and acquisition initiatives.Key Accomplishments & Leadership Responsibilities:• Spearheaded complex IT initiatives, including the establishment of a 120+ bed medical center and the acquisition of the region’s largest psychiatric hospital and a Level 2 trauma hospital. As the IT Lead, I directed the integration of IT infrastructures, encompassing networks, workstations, EMR systems, and medical specialty applications. Collaborated closely with hospital IT staff and internal teams to align the acquired systems with Penn State Health standards, ensuring a seamless transition and uninterrupted operations.• Directed the successful migration and integration of multiple legacy network infrastructures and EMR platforms, including EPIC, Cerner CareConnect, eClinicalWorks, and Allscripts, significantly improving healthcare information systems across multiple entities. Led IT teams in aligning all systems with Penn State Health standards, while optimizing functionality, ensuring HIPAA compliance, and security of critical healthcare data.• Managed and coordinated IT teams, both internal and external, to drive project success. Led non-PSH contractors and internal staff through IT service implementations, end-user computing hardware rollouts, IT governance, ITSM and ITIL practices.

Harrisburg, Pennsylvania, United States

As a seasoned Virtual Chief Information Officer (vCIO), I provided executive-level IT leadership for more than a dozen of Central Pennsylvania's largest medical specialty practices. My focus included delivering comprehensive, healthcare-compliant IT managed services while ensuring strategic alignment with organizational goals. I excelled at overseeing teams, managing largescale IT projects, and ensuring compliance with stringent HIPAA regulations and laws.• Directed cross-functional teams in the execution of IT strategy and governance for leading medical practices. My leadership ensured the seamless alignment of technology initiatives with business objectives, optimizing systems to drive organizational growth and operational efficiency. I fostered collaboration and accountability across teams to deliver highimpact results.• Led teams in the design, deployment, and management of scalable network infrastructures for ambulatory medical practices. Directed multiple teams to enhance network performance, security, and reliability, ensuring systems were robust enough to meet the unique demands of the healthcare sector. My hands-on leadership style promoted teamwork and innovation within technical teams.• Successfully managed the planning, execution, and completion of large-scale IT projects, including office relocations, infrastructure upgrades, and new branch implementations. As project manager, I ensured that all phases were executed on time, within budget, and met stakeholder expectations. My leadership guided multidisciplinary teams through each project lifecycle, ensuring optimal outcomes and alignment with client goals.• Led cross-organizational teams in performing comprehensive HIPAA risk assessments for a wide range of healthcare entities, including physician practices, non-profits, and medical agencies. Developed and enforced HIPAA policies and procedures, ensuring compliance with HHS regulations.

Harrisburg, Pennsylvania, United States

As the President and Founder of My Computer Doctor, LLC, I led a team of 8 full-time IT professionals, overseeing all aspects of operations, from technical service delivery to staff management, client relations, and business strategy. My focus was on providing comprehensive IT solutions and ensuring operational excellence for a diverse portfolio of small to medium-sized businesses (SMBs).Key Accomplishments & Leadership Responsibilities:• Managed and monitored over 70 Pennsylvania based SMB networks and 1200+ endpoints, including workstations, servers, and network devices. Delivered exceptional service using platforms like Ivanti, Kaseya, and ServiceNow, resulting in an estimated 99.8% system uptime and reducing IT-related downtime by 15%, saving clients an estimated $200,000 annually in lost productivity.• Designed and implemented tailored cloud-based backup and disaster recovery solutions, enhancing business continuity and data security for clients. These initiatives reduced recovery times by 30%, saving clients approximately $50,000 annually in potential data loss and recovery costs.• Led the design, implementation, and migration of Microsoft Active Directory across on-premises and cloud environments. Managed seamless transitions to Microsoft Azure, Office 365, and Google Apps for Business, providing clients with scalable, secure, and cost-efficient IT infrastructures. These migrations resulted in an estimated savings of 20% on IT infrastructure costs, totaling $150,000 across multiple clients.• Expertly installed and maintained VoIP systems, including Cisco, Avaya, and RingCentral, improving communication, and reducing costs. These implementations lowered telecommunication expenses for clients by up to 25%, saving an estimated $100,000 across various small businesses.• Functioned as Lead Project Manager for various client engagements, specializing in HIPAA-compliant IT consulting for small and medium-sized medical practices.

Philadelphia, Pennsylvania, United States

As an experienced IT integrator and consultant, I specialize in delivering tailored technology solutions, with a focus on optimizing infrastructure, improving performance, and enhancing operational efficiency. My expertise spans across various platforms and technologies, ensuring comprehensive and scalable IT environments for clients.Key Accomplishments & Leadership Responsibilities:• Executed numerous implementation and migration projects for Microsoft Windows Server 2008/2010, including transitioning from Novell GroupWise to Microsoft Exchange 2007 using Quest Software Tools. These transitions improved client email system performance and reliability, resulting in significant operational efficiencies.• Successfully deployed Microsoft System Center 2007, demonstrating strong project management skills and expertise in implementing backup and disaster recovery solutions. This enabled clients to achieve improved data protection and business continuity.• Demonstrated proficiency in Microsoft Active Directory design, implementation, and management across Windows Server 2008/2003 environments. Led Active Directory tree design and migration projects, ensuring secure, scalable, and efficient directory services for businesses.• Installed and managed Microsoft SQL Server, conducted database conversions, and led server consolidation initiatives using VMware Server and vMotion. These projects reduced hardware costs and improved system performance, saving clients up to 20% in infrastructure expenses.• Designed and implemented Microsoft IIS, Altiris Client Management Suite 7.0, and Microsoft Office SharePoint 2007 solutions, highlighting advanced skills in web development and server management. These solutions improved collaboration and enhanced business workflows for clients.• Administered and implemented virtual servers, specializing in virtualization technologies, server administration, platform migrations for VMware, Hyper-V, and Citrix Servers.

Conshohocken, Pennsylvania, United States

Highly skilled IT consultant and infrastructure specialist with over a decade of experience in leading the development and management of enterprise-level IT solutions. Proven expertise in designing and implementing robust network infrastructures, developing technical support services, and managing high-impact projects that enhance operational efficiency, reduce downtime, and ensure system reliability. Adept at delivering technical leadership in fast-paced environments while driving compliance with industry standards.Key Accomplishments & Leadership Responsibilities:• Spearheaded the creation and update of IT Standard Operating Procedures (SOPs) at ePharmaLearning, ensuring compliance with industry best practices and addressing outdated systems to enhance operational integrity.• Pioneered the development of a 24/7 multilingual helpdesk, supporting proprietary web-based software and Microsoft Live Meeting for over 30,000 doctors globally. Led and managed a team of 5 helpdesk analysts, optimizing clinical trial support operations for pharmaceutical companies.• Configured Microsoft Terminal Services for seamless remote desktop connectivity across various connection types (broadband/dial-up), enhancing accessibility for end users.• Led a comprehensive network infrastructure overhaul, upgrading data lines and implementing Cisco Routers and PIXfirewalls with automatic failover, resulting in improved network reliability and accessibility.• Managed the entire IT infrastructure of ePharmaLearning, overseeing 20+ servers and 150+ workstations, handling enduser support, server maintenance, and hardware management to ensure optimal system performance.• Successfully implemented a $100K Learning Management System (LMS), elevating the educational platform for doctors and pharmaceutical clients, driving innovation in online learning environments. Expertise in network design, system redundancy, and technical support services across various platforms.

Philadelphia, Pennsylvania, United States

Dedicated Information Technology Consultant with extensive experience in setting up, configuring, and optimizing complex IT infrastructures to enhance operational efficiency and support organizational growth. Proven expertise in server management, network monitoring, and the deployment of technology solutions that align with business objectives.Key Accomplishments & Leadership Responsibilities:• Played a key role in the setup and configuration of HP ProLiant DL/ML and Blade Servers, ensuring optimal performance and reliability of the server infrastructure, while maintaining over 200+ Novell and Windows 2003 servers to ensure a stable IT ecosystem.• Expertly implemented and configured Microsoft CRM Server, streamlining sales and helpdesk functions to improve operational efficiency and customer relationship management.• Conducted comprehensive evaluations of the corporate network infrastructure, providing actionable insights for optimal system performance and bandwidth utilization.• Installed and configured Microsoft SMS 2003, enabling seamless software updates and application deployments to workstations, thus ensuring a streamlined and efficient IT environment.• Implemented and configured WebSense Internet Filtering software, improving internet content filtering capabilities to bolster security and compliance.• Spearheaded the reconfiguration of the Exchange 2000 Infrastructure by creating a clustered environment, enhancing communication resilience and efficiency.• Assisted in the administration and optimization of the firm's Active Directory Forest, contributing to a secure and wellorganized directory infrastructure.• Contributed to the configuration of a 1+ Terabyte HP SAN, ensuring scalable and robust storage solutions for growing organizational data needs.• Monitored nightly system backups and offsite archiving processes, safeguarding critical data, and supporting effective disaster recovery efforts.

Philadelphia, Pennsylvania, United States

Detail-oriented Systems Administrator with extensive experience in designing, implementing, and maintaining robust IT infrastructures to meet dynamic business needs. Proven expertise in server management, network optimization, and technical support, with a strong focus on enhancing operational efficiency and ensuring system reliability.Key Accomplishments & Leadership Responsibilities:• Led system design initiatives that align technology solutions with business requirements, demonstrating a comprehensive understanding of the latest IT practices.• Configured HP and Dell servers, ensuring optimal performance and reliability to meet business needs.• Successfully implemented and maintained Windows 2000/2003 Servers, displaying proficiency in server infrastructure management, and ensuring optimal performance.• Installed and managed Citrix servers, contributing to efficient and secure virtualization solutions that enhance organizational flexibility.• Demonstrated advanced knowledge in Microsoft Active Directory implementation, design, and management on Windows Server 2000/2003, establishing a secure and well-organized directory infrastructure.• Designed and implemented effective network solutions, including fiber and network cable wiring, and network testing using Fluke devices, ensuring a reliable and secure network infrastructure that meets organizational standards while optimizing connectivity and overall network performance.• Delivered comprehensive technical and end-user support, ensuring smooth operations, and minimizing disruptions for system users.• Conducted detailed LAN analysis and administration, contributing to effective local area network management, and enhancing system reliability.• Engaged in project management and help desk services, ensuring organized IT support to address user needs.• Installed and administered email systems, including Microsoft Exchange and Domino Server, ensuring reliable communication solutions.

Philadelphia, Pennsylvania, United States

Systems Administrator with a proven record of accomplishment in managing diverse IT initiatives, specializing in data migration and the deployment of network operating systems within corporate environments. Highly skilled in optimizing technology solutions to enhance organizational performance and ensure seamless operations.Key Accomplishments & Leadership Responsibilities:• Excelled in various project roles, notably leading Windows NT deployment projects to ensure a smooth transition with minimal disruptions, enhancing overall system performance and user satisfaction.• Directed workstation upgrade initiatives, providing end-users with access to modern and efficient computing systems that improve productivity and operational efficiency.• Played a pivotal role in ensuring Y2K compliance across the organization, successfully mitigating risks associated with the year 2000 transition through strategic planning and execution.• Undertook comprehensive reconstruction of email and database systems, optimizing communication and data management capabilities to support business operations effectively.• Demonstrated a holistic approach to IT management by addressing critical aspects of infrastructure improvement, ensuring alignment with business goals and enhancing overall IT performance.• Successfully orchestrated Microsoft Exchange deployment projects, significantly improving communication and collaboration capabilities across the organization.