Josh Nickles Email & Phone Number

Ohio, United States

I'm thrilled to share that I've been promoted to Customer Care Manager at Weaver!In my new role, I will be leading our customer care team with a focus on delivering outstanding service and ensuring our clients have a seamless and positive experience. My responsibilities will include developing and implementing customer service strategies, handling.

Millersburg, Ohio, United States

As a dedicated Customer Care Supervisor at Weaver Leather, I lead and guide a team of customer care representatives to ensure the delivery of outstanding customer service and support to our valued customers. With a strong focus on coaching and mentorship, I foster a culture of continuous improvement, enabling my team to excel in their roles. I analyze.

Orrville, OH

- Responds to fire alarms and extinguishes fire;- Responds to calls for emergency medical services, and renders first aid;- Performs salvage operations such as throwing salvage covers, sweeping water and removing debris;- Responds to and renders assistance in emergency cases;- Cleans and inspects equipment and apparatus after returning from a fire.

Canton, Ohio, United States

• Highly ambitious customer service operations supervisor with experience in managing customer service teams, analyzing data, and creating strategies to improve customer satisfaction. Proven record of achieving business.
• Monitored 30 key accounts on a daily basis to ensure proper support for the wide range of services provided including spare parts, remote support, field service technician support, customer training, and invoicing.
• Facilitated and participated in customer meetings to achieve the business objectives
• Plan required staffing, schedules and service level agreements across multiple product lines
• Managed a team of customer service professionals resulting in a 27% increase in profit margins year over yearEmployee Management & Training
• Direct supervisor of all customer service-related activities within the North American region

Canton, Ohio, United States

As Customer Service Coordinator I coordinate the national and international requests from our customers pertaining technical inquiries, and take the lead by help-desk questions, technical content for execution of site visits, project support, urgent breakdowns and complaints after the delivery of the products. I review the incoming service requests, take.

Utica & Marcellus Shale Gas Plays

I am an extension of our Customer Care Center based in Houston, Texas. The duties of my position revolve around customer satisfaction and improving the customer experience in the Utica and Marcellus oil and gas shale plays. The goal of this position is to develop a personal relationship with the customer. A typical day consists of traveling to a customer's.

North Canton, Ohio

Oilfield Services Coordinator with 3 years of truck dispatching in an environmental response and oilfield company, including proficient use of Microsoft Word, Excel, and PowerPoint. Supervision Supervised team of twenty CDL drivers. Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business.

North Canton, Ohio

- Conducted daily DOT pre-trip inspections according to a set checklist.- Maintained records required for compliance with state and federal regulations.- Certified that waste, supplies and material handling equipment were secured prior to operating vehicle on public highways.- Conducted emergency roadside repairs, including replacing light bulbs and.

Certifications, Oilfield Safety

Activities and Societies: N/A Responding to Oilfield Emergencies IADC Rig Pass w/ Safeland Basic H2S Awareness Condensate Awareness.

Hazwoper 40 Hour Technician, Hazardous Materials Management And Waste Technology/Technician

Studied OSHA 40 Hour HAZWOPER course

Fire Science/Fire-Fighting