Josh Lumpkin Email & Phone Number

Alameda, California, United States

Alameda, California, United States

- Delivered exceptional customer service by swiftly responding to email inquiries from prospects and members resulting in a 10% increase in member satisfaction and retention. - Utilized effective communication skills to boost membership enrollment by 15% through leads, including follow-up calls and personalized tours, while educating prospects on membership perks and benefits.- Drive business growth by researching and recommending software and application solutions to reduce company… Show more - Delivered exceptional customer service by swiftly responding to email inquiries from prospects and members resulting in a 10% increase in member satisfaction and retention. - Utilized effective communication skills to boost membership enrollment by 15% through leads, including follow-up calls and personalized tours, while educating prospects on membership perks and benefits.- Drive business growth by researching and recommending software and application solutions to reduce company expenses and increase employee productivity- Collaborated among other department managers to assess growth and maintenance needed for the company's online network to ensure it could handle its data and workload to increase revenue Show less

San Francisco Bay Area

Alameda, California, United States

- Revamped member satisfaction by engaging with members through conversations, resolving member complaints, and increasing member satisfaction- Maintained front desk operations by ensuring supplies and materials are available to run efficiently throughout the week- Managed front desk flow by promptly responding to email inquiries, answering phone calls, booking personal training appointments and orientations, and educating front desk staff to ensure sure all member accounts were correct… Show more - Revamped member satisfaction by engaging with members through conversations, resolving member complaints, and increasing member satisfaction- Maintained front desk operations by ensuring supplies and materials are available to run efficiently throughout the week- Managed front desk flow by promptly responding to email inquiries, answering phone calls, booking personal training appointments and orientations, and educating front desk staff to ensure sure all member accounts were correct and up to date all within a timely manner - Increase gym revenue by recommending members upgrade membership plans, purchase personal training sessions or swimming lessons Show less

Remote

Collaborated with my team to design, construct wireframes, and test an updated onboarding process for first-time users when using the product.

San Francisco Bay Area

- Facilitated smooth front-of-house operations by effectively managing guest arrivals, hotel inquiries, and resolving any discrepancies that occurred during guest arrivals and departures- Provided in-depth knowledge of the area, to offer guests recommendations about dining, shopping, and entertainment to enhance their experience- Responded promptly to guest inquiries regarding the hotel and its amenities offered, through various communication channels, including email, phone, and… Show more - Facilitated smooth front-of-house operations by effectively managing guest arrivals, hotel inquiries, and resolving any discrepancies that occurred during guest arrivals and departures- Provided in-depth knowledge of the area, to offer guests recommendations about dining, shopping, and entertainment to enhance their experience- Responded promptly to guest inquiries regarding the hotel and its amenities offered, through various communication channels, including email, phone, and in-person interactions- Exercised problem-solving skills to manage and resolve guest issues and complaints by coordinating with managers, maintenance, and housekeeping to ensure guest satisfaction and loyalty Show less

Certificate, Ux Designer, Ux Design

12-week program. 480+ hours of course Creating products/applications that provide great and useful experiences to users through design.

Kinesiology And Exercise Science

High School Diploma