Josh Lumpkin Email & Phone Number

Alameda, California, United States

Alameda, California, United States

- Delivered exceptional customer service by swiftly responding to email inquiries from prospects and members resulting in a 10% increase in member satisfaction and retention. - Utilized effective communication skills to boost membership enrollment by 15% through leads, including follow-up calls and personalized tours, while educating prospects on.

San Francisco Bay Area

Alameda, California, United States

- Revamped member satisfaction by engaging with members through conversations, resolving member complaints, and increasing member satisfaction- Maintained front desk operations by ensuring supplies and materials are available to run efficiently throughout the week- Managed front desk flow by promptly responding to email inquiries, answering phone calls.

Remote

Collaborated with my team to design, construct wireframes, and test an updated onboarding process for first-time users when using the product.

San Francisco Bay Area

- Facilitated smooth front-of-house operations by effectively managing guest arrivals, hotel inquiries, and resolving any discrepancies that occurred during guest arrivals and departures- Provided in-depth knowledge of the area, to offer guests recommendations about dining, shopping, and entertainment to enhance their experience- Responded promptly to.

Certificate, Ux Designer, Ux Design

12-week program. 480+ hours of course Creating products/applications that provide great and useful experiences to users through design.

Kinesiology And Exercise Science

High School Diploma