Developed subject matter expertise in banking operations by creating and communicating risk management guidance to 25+ different institutions to maximize financial performance while monitoring and controlling a variety of risksDrove innovation by analyzing key financial reports to identify trends and areas of improvement for banks varying from 40 million to 2 billion in asset size as part of safety and soundness examinations to reduce consumer riskConsolidated information into concise, statistically-backed recommendations to improve efficiency and reduce riskRefined improvement strategies using PowerPoint and presented to executive leadership in an easy-to-understand manner

Managed multiple work assignments for the banking operations portion of seven different FDIC risk examinationsFormulated advice and guidance on financial planning strategies for community banks while considering resources, cash flows, and risk appetite

Employed collaborative tools such as Excel and Sharepoint to analyze county data, create infographics, and communicate findings with other employees so process improvements can be implementedPartnered with cross-functional teams to establish requirements for a new user interface to be used by over one million residents in Hennepin CountyWrote test cases on TestRail and reported defects in JIRA, advancing interface implementation and ensuring the software vendor’s product met business needsFacilitated meetings regarding IT security, process improvement, and software user guides to ensure all voices were heard

Utilized SalesForce to contact 100+ students per day and maintain accurate call logs in the local databaseInterpreted needs and problems of potential students and recommended courses of action to maximize student satisfactionSolved complex problems from potential students to increase interest in attending the university

Resolved customer complaints and product issues, recommended products and services, and provided customers with top-quality service to drive sales above our store’s sales goalsCross-trained in six different roles to ensure the operational excellence of the team during staffing shortages