Edelman is a traditional public relations firm that is vertically integrating to offer full-service digital marketing. My job was to activate an effective, strategically engaged PMO to operationalize new integrated opportunities and provide our clients at Microsoft with cutting edge digital marketing services.

At HackerAgency, I lead all operational components of the SerumAgency business, including contract development, client and vendor onboarding, project execution, fiscal analysis and staffing decisions for all contracts. Lead team of 5 direct-report project managers and an extended staff of 28 across SerumAgency.Built HackerAgency’s first Agile operational methodology. I researched, adapted and implemented the company’s first non-Waterfall work process, creating a hybrid method between software agile and traditional waterfall – a success that is now implemented across all company work groups.Developed bespoke operational and fiscal tools, including to-the-minute burn analysis, estimate scoring, efficiency metrics, new business investment criteria and go/no-go financial analysis, profitability projection and staff costing analysis – tools now used across HackerAgency as best practice.Lead the SerumAgency Wheelhouse team, a group of discipline leads charged with guiding the long-term strategic decision-making of the SerumAgency Business and reporting directly to the C-suite.One-Year Team Health Metrics: Teams utilized at 86% - one percent above target. 225% increase in internal applications to join our team.Churn dropped from 40% to 10%. Increased our revenue from $4 million to over $9 million through an RFP process I spearheaded.