Joel Shoemaker Email & Phone Number

• Provide internal support for CUCM, CUC, and IMP.
• Provide support for our Enterprise UCCE Call Center.
• Give guidance for our Telepresence strategy and implement this strategy.
• Assist in the support of implementation of Cloud WebEx and Spark.
• Responsible for building out Splunk monitoring for our Voice environment.

Lincoln, Nebraska Area

Lincoln, Nebraska Area

• Provide Tier 3 support for all current customers for network and voice related issues.
• Answering any presales question of our Account managers and customers about proposed voice/network solutions.
• Responsible for scoping and quoting voice solutions for potential clients.
• Provide network assessments at the request of our current customers.
• Implement complex voice/network implementations including UCS, CallManager, Unity Connection, IM&P, UCX, and Expressway technologies.
• Configure all network equipment for network/voice implementations including switches and routers that are included in the project.

Phoenix, Arizona Area

Complete all Insight integrations and assist in any new integration of existing customers.Provide technical explanations on the how Insight will manage the customer's network and how the process will take place.Configure all Insight VPN devices for new customers.Assist in testing connectivity to the VPN device and creating VPNs to our redundant VPN Routers.

Greater Omaha Area

Manage the day-to-day operations including, accounts payable, accounts receivable and lines of creditResponsible for ordering all equipmentPerform field engineer responsibilities including, equipment configuration, installation and supportRelationships management with Cisco, sub-contractor partnerships and established customersSeek out and develop new.

Customer support over the phone and remotely Maintained and engineer role supporting many companies.

Provided phone support to customers including troubleshooting for DSL, Dialup, and cable internet service.