• Lead a diverse team of staff (80+) focused on technology services and support of research, teaching, and learning for students (7,000+), faculty (450+), and staff (1,000+)• Oversaw the engineering, procurement, and implementation of an enterprise network storage SAN/NAS with secondary (replication) and tertiary offsite (DR) arrays, including the transfer of live and data at rest from Isilon to NetApp• Reduced datacenter physical footprint by 50% over 5 years by employing a cloud-first-when-feasible approach to securely deploying new services• Led the selection and implementation of an identity and access management platform (Fischer) including integrations for provisioning within Banner/Oracle, LDAP, Kerberos, Active Directory, & Google• Improved overall satisfaction with all aspects of the IT environment across all constituents on campus from 3.13/5 (2014) to 4.19/5 (2021), maintaining > 4.0/5 since 2018• Implemented formalized change, document, project, and service management to provide a highly-available environment that supports 40,000+ service requests annually• Developed and implemented a prioritization rubric to ensure active projects are high-value• Responsible for the annual development and management of the $10M+ IT budget, including salary & wages, operational activities, and capital investments• Established a heightened security posture for campus infrastructure by implementing the CIS Controls (Critical Security Controls) and NIST 800-171 guidelines• Co-developed the unit-wide Diversity, Equity, Inclusion, and Sense of Belonging strategic plan for all administrative units on campus (300+ people)• Built a culture of feedback using anonymous surveys on a regular cadence and transparently sharing results and responses at all hands. Feedback here helped reduce staff resignations from 12% in 2016 to 3% in 2021• Ensure $13M+ of network, datacenter, and customer touch equipment are secure, highly available, and within their service life

• Led a diverse team of staff (22) with a $4.6M+ annual budget focused on library services and support of research, teaching, and learning• Investigated and resolved budgetary (reduced operating costs by $130k+) and human resource climate issues in preparation for a new Director

• Formulated, garnered support for, and implemented a campus-wide IT staff and service centralization effort that resulted in an annual operating savings of $1M+ and reduced the number of campus datacenters from 5 to 3• Interviewed all decentralized IT staff (60+) and built teams within a central organizational hierarchy based on skillsets, interests, and career paths• Responsible for hiring new and replacement roles in the new central IT organization• Directly supervised and managed performance for a team of 7 direct reports• Recommended, negotiated, and led the implementation project of a campus-wide transition to Google Apps for Education, including the migration of 100% of all email, contact, and calendar data• Implemented code management across the organization utilizing Bitbucket• Investigated and troubleshot high level service issues utilizing central log management tools such as Splunk• Developed a successful internship program which allowed IT to mentor and train senior-level students, and resulted in hiring 4 full-time staff

• Deployed and managed enterprise web services with a broad range of technologies (Apache, Tomcat, IIS, mysql, postgres, Oracle) on Linux, Unix, and Windows servers• Improved uptime, reliability, and security for datacenter services by implementing F5 LTM network load balancers and rulesets • Developed HTTP and SNMP based monitoring rulesets for Nagios and Zenoss for web services, servers, and infrastructure such as air conditioners • Maintained and developed new functionality and integrations with an internally developed identity management system• Monitored, troubleshot, and maintained network firewalls, intrusion detection systems, and VPN servers• Programmed and maintained Perl and bash scripts and relational database driven applications

• Provided tier 2 Linux/Unix support and backend solutions to engineering focused researchers, faculty, and students• Improved deployment times by 10% and administration time by 25% for workstations and servers by designing and implementing a TFTP/PXE based Kickstart service and CFEngine based configuration management system• Engineered, constructed, and administered all aspects of a VMware ESX/VSphere cluster resulting in a 50% reduction of the physical server count• Managed enterprise L3/L4 network switches, iSCSI / fibre channel SANs, and NAS/NFS nodes

• Provided front-line support and backend solutions to 200+ customers in support of all auxiliary operations on campus, including point of sale equipment, credit card processors, inventory and procurement operations• Reduced administration time of an enterprise Windows domain by 25% by introducing script-based automation for activities such as identity management and patching activities

• Serve on the executive and finance committees to guide and support the organization’s senior leadership on strategic direction and financial and capital planning• Collaborate with governing members (12 Michigan public University CIOs) on statewide IT initiatives and policy development

• Provide executive advisory support to the local habitat for humanity organization whose mission is to provide decent, affordable housing to families in need

• Worked directly with clients to continually improve and maintain several successful e-commerce websites on a LAMP platform• Developed and maintained a web-based video player that highlighted client video and solicited star-ratings