Josh Olson Email & Phone Number

Houghton, MI, US

Houghton, MI, US

• Lead a diverse team of staff (80+) focused on technology services and support of research, teaching, and learning for students (7,000+), faculty (450+), and staff (1,000+)
• Oversaw the engineering, procurement, and implementation of an enterprise network storage SAN/NAS with secondary (replication) and tertiary offsite (DR) arrays, including the transfer of live and data at rest from.
• Reduced datacenter physical footprint by 50% over 5 years by employing a cloud-first-when-feasible approach to securely deploying new services
• Led the selection and implementation of an identity and access management platform (Fischer) including integrations for provisioning within Banner/Oracle, LDAP, Kerberos, Active Directory, & Google
• Improved overall satisfaction with all aspects of the IT environment across all constituents on campus from 3.13/5 (2014) to 4.19/5 (2021), maintaining > 4.0/5 since 2018
• Implemented formalized change, document, project, and service management to provide a highly-available environment that supports 40,000+ service requests annually

Houghton, MI, US

• Led a diverse team of staff (22) with a $4.6M+ annual budget focused on library services and support of research, teaching, and learning
• Investigated and resolved budgetary (reduced operating costs by $130k+) and human resource climate issues in preparation for a new Director

Houghton, MI, US

• Formulated, garnered support for, and implemented a campus-wide IT staff and service centralization effort that resulted in an annual operating savings of $1M+ and reduced the number of campus datacenters from 5 to 3
• Interviewed all decentralized IT staff (60+) and built teams within a central organizational hierarchy based on skillsets, interests, and career paths
• Responsible for hiring new and replacement roles in the new central IT organization
• Directly supervised and managed performance for a team of 7 direct reports
• Recommended, negotiated, and led the implementation project of a campus-wide transition to Google Apps for Education, including the migration of 100% of all email, contact, and calendar data
• Implemented code management across the organization utilizing Bitbucket

Houghton, MI, US

• Deployed and managed enterprise web services with a broad range of technologies (Apache, Tomcat, IIS, mysql, postgres, Oracle) on Linux, Unix, and Windows servers
• Improved uptime, reliability, and security for datacenter services by implementing F5 LTM network load balancers and rulesets
• Developed HTTP and SNMP based monitoring rulesets for Nagios and Zenoss for web services, servers, and infrastructure such as air conditioners
• Maintained and developed new functionality and integrations with an internally developed identity management system
• Monitored, troubleshot, and maintained network firewalls, intrusion detection systems, and VPN servers
• Programmed and maintained Perl and bash scripts and relational database driven applications

Houghton, MI, US

• Provided tier 2 Linux/Unix support and backend solutions to engineering focused researchers, faculty, and students
• Improved deployment times by 10% and administration time by 25% for workstations and servers by designing and implementing a TFTP/PXE based Kickstart service and CFEngine based configuration management system
• Engineered, constructed, and administered all aspects of a VMware ESX/VSphere cluster resulting in a 50% reduction of the physical server count
• Managed enterprise L3/L4 network switches, iSCSI / fibre channel SANs, and NAS/NFS nodes

Houghton, MI, US

• Provided front-line support and backend solutions to 200+ customers in support of all auxiliary operations on campus, including point of sale equipment, credit card processors, inventory and procurement operations
• Reduced administration time of an enterprise Windows domain by 25% by introducing script-based automation for activities such as identity management and patching activities

Ann Arbor, Michigan, US

• Serve on the executive and finance committees to guide and support the organization’s senior leadership on strategic direction and financial and capital planning
• Collaborate with governing members (12 Michigan public University CIOs) on statewide IT initiatives and policy development

Ann Arbor, Michigan, US

Ann Arbor, Michigan, US

• Provide executive advisory support to the local habitat for humanity organization whose mission is to provide decent, affordable housing to families in need

• Worked directly with clients to continually improve and maintain several successful e-commerce websites on a LAMP platform
• Developed and maintained a web-based video player that highlighted client video and solicited star-ratings

Marquette, Michigan, US

Master Of Business Administration (Mba), Business Administration

Bs Computer Information Systems, College Of Business

Education record