Micky Josh Osare Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Conducted thorough market analysis, reporting on changing situations and competitive activities, leading to improvement in market awareness.- Fostered strong relationships with assigned accounts’ owners and commercial houses, resulting in a 22% increase in collaborative efforts and overall sales.- Improved customer engagement, contributing to a boost in customer retention.

Dubai U.A.E

- Led and supervised the online sales team, achieving an average sales growth of 15% per quarter.- Managed and maintained strong relationships with suppliers. - Leveraged strong negotiation skills to get favorable terms therefore increasing availability, pricing and competitiveness - Utilized data analytics to gain insights into customer behavior, sales trends, and performance metrics to make strategic decisions.

Dubai

- Establishing and communicating store goals/ results to employees, staffing the store, delegating workload, actively supporting employee growth, upholding cooperative policies to motivate employees thereby increasing efficiency. - Monitoring store facilities and equipment, developing regular maintenance schedules for all store facilities, recommending replacements/additions/deletions of same, arranging seasonal displays to increase footfalls in store thus effecting high levels of sales. - Kept abreast of market trends to formulate long/short term sales strategies for enhancing organizational revenues.- Proffering training to store staff and sales executives in consonance to product, grooming standards and effective selling to overall staff for smooth functioning of the store and managing external relationships with customers to enhance the image and reputation of the company. - Upholding high brand merchandising values that reflect the company’s image by being creative, inviting and expressive, overseeing displays to maximize outlet sales.- Regularly monitoring the inventory of products, gauging sales and placing orders to ensure continual sales along with ensuring that the stock turnover objectives are achieved.- Implementing an integrated range of sales strategies for the shop consistent with the overall goals/objectives and mission of the business, ensuring accurate and timely reconciliation of cash, floats and petty cash.- Increasing sales, profitability and customer satisfaction scores by providing outstanding customer service through soliciting feedback and addressing/ resolving customer complaints. Communicating product features and benefits to clients resulting in long term loyalty.- Efficiently developing the team and augmenting business in conjunction with the Brand/Operations Manager, regularly preparing several reports and submitting the same to the top management to ensure shop targets are achieved

Dubai

- Demonstrated product features and benefits to consumers, maximizing product utilization and customer satisfaction.- Managed inventory levels to ensure timely product delivery and adequate stock on shelves; collaborated with the merchandising team for efficient stock dispatch to stores.- Processed customer orders in person and over the phone, ensuring accuracy and efficiency.- Handled payment transactions, including collecting payments and dispensing change, ensuring smooth sales processes.- Represented and promoted the organization’s products and services at various events, including in-home presentations, showrooms, and trade shows.- Conducted outbound lead follow-up via telephone and email, qualifying leads and driving sales of products and services.- Presented tailored solutions to furniture buyers, detailing pricing, credit terms, sales contracts, and delivery schedules.- Researched and identified solutions for resolving customer issues, enhancing overall customer satisfaction.- Delivered high-quality customer service by addressing customer requests, orders, complaints, and suggestions promptly.- Organized special displays for new merchandise and promotions, and trained new recruits on store operations following guidelines and inputs from the Store Manager.

Dubai U.A.E

- Identified key business growth areas through comprehensive market surveys and analysis, accelerating sales, volume distribution, and customer service. Maintained company standards for housekeeping, grooming, presentation, and professional conduct.- Established and communicated store goals to employees, effectively staffing the store, delegating tasks, supporting employee development, and maintaining cooperative policies to boost employee motivation and efficiency.- Developed and implemented integrated marketing concepts and sales strategies aligned with the overall business objectives.- Led daily store operations, expanded the client base, understood business challenges, and crafted tailored strategies to achieve market leadership.- Devised annual sales targets and formulated initiatives to achieve them, while monitoring competitor actions and implementing countermeasures to maintain a competitive edge.- Projected a professional and customer-friendly image, forged long-term business relationships, and upheld quality assessment processes to drive business expansion and growth.- Assigned duties to supervisors and junior staff to ensure smooth store operations, and guided sales representatives in identifying new business opportunities through customer base expansion and promotional activities.- Maximized revenue and profit margins by identifying high-potential sales opportunities and prioritizing them to drive sales.- Regularly reported to the Area Manager on sales targets, actual sales, customer service issues, and recommendations for enhancing service and sales targets.

Certificate, Accounts

Certificate, Business Management I & Ii, Pass