Josh Packer Email & Phone Number

Riverton, Ut, Us

Dover, Delaware, Us

About Company - Dextara Digital is a leading provider of Digital Transformation and Salesforce solutions, helping businesses across industries to transform their digital capabilities and achieve their strategic goals. The company's services are specialized in Salesforce Consulting, Implementation and Product Development. Dextara Digital has a global presence with offices in US, UK, and India. For more information, please visit www.dextara.com.

Sacramento, California, Us

People Management: Led a dynamic team of up to 12 solution architects, fostering a collaborative and innovative environment to drive successful Salesforce implementations and exceed client expectations.Career Development Mentor: Acted as a mentor and coach to team members, guiding them in their career development paths and providing valuable insights and advice to help them excel in their roles within the Salesforce consulting firm.Innovative Problem Solver: Collaborated with project teams and clients to identify technical challenges, proposing innovative solutions and leveraging the expertise of the team members to deliver high-quality Salesforce solutions and implementations.Talent Acquisition Specialist: Played a key role in the recruitment and onboarding of new talent, assessing candidates' technical skills, ensuring the Salesforce consulting firm maintained a highly skilled and proficient workforce.Founder & Director, Architect Academy: Established and led Architect Academy, empowering team members with comprehensive skills necessary for solution architect roles within the Salesforce ecosystem. Developed a structured curriculum and training materials, ensuring expertise in Salesforce architecture, data modeling, integration, and best practices.Founder & Director, Developer Academy: Launched Developer Academy focused on Apex development on the Salesforce platform, fostering a culture of continuous learning and skill enhancement among employees. Collaborated with industry professionals to provide engaging training sessions, enhancing participants' understanding of Salesforce development concepts and methodologies.Training Program Manager: Monitored the progress of participants in Architect Academy and Developer Academy, providing personalized guidance and support to ensure successful program completion. Conducted regular assessments and evaluations, implementing improvements to meet evolving industry standards and best practices.

Sacramento, California, Us

Strategic Consultation: Collaborated closely with clients to understand their business objectives, translating requirements into scalable and effective Salesforce solutions. Provided strategic guidance to align technology with business goals, resulting in enhanced operational efficiency and improved customer experiences.End-to-End Implementation: Led end-to-end Salesforce implementations, from initial design and customization to integration and deployment. Ensured seamless migration of data and applications, optimizing Salesforce features to meet specific organizational requirements.Complex Customization: Expert in customizing Salesforce CRM to meet intricate business processes. Implemented customized solutions including declarative and programmatic development, enabling clients to leverage Salesforce's full potential while maintaining data integrity.Integration Expertise: Spearheaded integration projects, connecting Salesforce with various third-party applications and systems. Implemented middleware solutions and APIs to streamline data flow, providing clients with a unified view of their operations.Team Leadership: Led and mentored cross-functional teams of developers, administrators, and analysts, fostering a collaborative and innovative work environment. Guided team members in adopting best practices, ensuring high-quality deliverables, and nurturing talent within the organization.Client Relationship Management: Cultivated strong, lasting relationships with clients, understanding their evolving needs, and providing continuous support. Acted as a trusted advisor, identifying opportunities for ongoing enhancements and expansions of Salesforce solutions.Certifications and Training: Maintained up-to-date certifications, staying abreast of the latest Salesforce features and best practices. Conducted internal training sessions for team members, ensuring everyone remained proficient in Salesforce technologies and methodologies.

Salt Lake City, Ut, Us

Global Salesforce Administration: Spearheaded the administration of a complex Salesforce org operating in 10 languages, providing support and maintenance across 140 countries. Ensured seamless functionality and consistency for a diverse, international user base.Service Cloud Expertise: Demonstrated proficiency in configuring and optimizing Salesforce Service Cloud to meet diverse multilingual customer support needs. Leveraged features such as case management, omnichannel routing, knowledge base, and automation to enhance service efficiency.Multilingual Implementation: Led the implementation of multilingual solutions within Salesforce, including translated user interfaces, multilingual email templates, and knowledge articles. Enhanced customer experiences by enabling support in customers' preferred languages.Data Integrity and Security: Maintained stringent data integrity and security standards within the Salesforce org, ensuring compliance with international regulations and safeguarding sensitive customer information.Customization and Integration: Tailored Salesforce solutions to accommodate unique business processes and requirements in each country. Integrated third-party applications and systems to streamline data flow and enhance operational efficiency.Performance Optimization: Regularly monitored and optimized the Salesforce org for performance, ensuring that users across the globe experienced efficient and responsive system behavior.Team Collaboration: Collaborated with cross-functional teams, providing technical guidance and support to ensure seamless Salesforce operations. Conducted training sessions to empower team members to effectively manage multilingual environments.User Training: Developed multilingual training materials and conducted user training sessions to enhance user adoption and ensure a positive user experience in all languages.

Ogden, Ut, Us

Platform Integration: Spearheaded the integration of four core banking platforms with Salesforce, enabling a holistic and real-time view of customer data. Implemented advanced integration solutions to streamline data flow, ensuring a unified experience for both customers and banking staff.360-Degree Customer View: Developed and maintained a comprehensive customer profile within Salesforce, consolidating data from various banking systems. Implemented custom objects and relationships to capture intricate customer details, transaction histories, and account information, providing a complete customer view to bank representatives.Process Optimization: Collaborated with business stakeholders to understand operational workflows and challenges. Implemented process automation, workflows, and validation rules within Salesforce to optimize internal processes, leading to significant time and cost savings.User Training and Support: Conducted training sessions for bank staff to ensure effective use of Salesforce tools and features. Provided ongoing support, addressing user queries, and facilitating a smooth transition to the system, enhancing user adoption rates.Data Accuracy and Security: Implemented stringent data validation and security measures to maintain data accuracy and compliance with industry regulations. Regularly audited data integrity, identifying and resolving discrepancies promptly.Reporting and Analytics: Created custom reports and dashboards to provide real-time insights into customer behavior, enabling data-driven decision-making. Utilized Salesforce analytics tools to track key performance indicators, customer engagement, and product uptake.Continuous Improvement: Stayed abreast of Salesforce updates and industry best practices. Implemented system enhancements and improvements to adapt to changing business needs and technology advancements, ensuring the Salesforce platform's continued effectiveness.

Knoxville, Tennessee, Us

Salt Lake City, Ut, Us

St. Louis, Mo, Us

B.S., Finance

Mba, Business Administration