Josh Pangan Email & Phone Number

Palo Alto, Ca, Us

NurseRegistry is a staffing agency where nurses control how much they work and earn. We connect top nursing talent with various clients, from individuals to medical facilities, and empower nurses to choose their schedule flexibility and earning potential.With over a decade of experience, NurseRegistry has helped thousands of nurses, families, and facilities and is California’s go-to staffing resource. Whether you are a nurse looking for work, or a person needing staffing or home care, NurseRegistry provides unparalleled flexibility for all of your nursing needs.

Palo Alto, Ca, Us

As the Chief Information Officer at NurseRegistry, I lead the IT and business applications strategy and execution for a staffing agency that connects top nursing talent with various clients, from individuals to medical facilities.

Palo Alto, Ca, Us

IT Asset ManagementIdentity ManagementProject ManagementSalesforce Sales & Service Cloud Implementation & Adminstration

Aquiline Capital sponsored company providing digital solutions for billing, payments & customer engagement.• Assist in development of Corporate Commercial Operations Team to establish & unify organizational processes for 20+ unique business units (Sales Operations - Technology, Analytics, Solutions, Enablement & Support)• Consistently engage with SVPs & ELT on business strategy with primary focus on Sales Operations & Enablement for accurate pipeline reviews & forecasts.• Manage outsourcing partners on Salesforce Development of Sales/Service Cloud, CPQ, Pardot, & Quip• Primary Salesforce Administrator for 205+ Users• Manage implementation of 3rd Party SFDC Apps – JIRA, WalkMe, Drift, EverString, Qualtrics, QuotaPath, SalesLoft, Workato, SpekIt• Collaborate with a dozen Commercial Leaders on implementation of SFDC practices to raise, retain, & realize revenue (Sales, Account Management, Customer Exerperience, Implementation)• Manage multiple projects in alignment with 9 Commercial Leaders, VP of Corporate Applications & FP&A: • Document & Plan Sales Technology Roadmap; defining key deliverables & assigning deadlines • Consolidate Sales, Services & Revenue System into SFDC • Connect & unify Product & Pricing Master, Contract Management & Sales Enablement Tools • Enhance current Forecasting process

Lead the strategic & tactical initiatives to grow a business to $20M+ revenue without growing in headcountOptimal is a SaaS company that gives Community Management Companies access to their proprietary platform to create, manage, and send physical or electronic communications to Homeowner Associations they manage. Access to the software is FREE, where users simply pay for the letters/emails they send.My role at Optimal would encompass several job titles, but that was an inherent aspect for many of us at the company. We were a small, scrappy family who were dedicated to each other and the success of the company. Our focus was being fast and innovative in all aspects of the business; from sales to customer service to production to billing to development, our mode was speed via automation. We put the controls in our clients’ hands, allowing our business to grow while keeping our employee foot print the same. This attitude permeated throughout Optimal and I’m appreciative of the opportunity to work with so many hard-working individuals. • Note: Optimal Outsource was acquired by OSG in Nov. 19• Led business transformation with operational improvements & team restructuring to directly impact growth of company ($13 million to ~$22 million annually)• Customer Success Manager/Solution Engineer for Key Strategic Account ($7 million+ ACV); Led implementation of product suite to over 50 US Branches• Managed 20 Major Accounts ($175,000+ ACV), upselling solutions & ensuring clients leveraged Partner Integrations• Implemented & administered Salesforce Sales/Service Cloud & Salesforce Anywhere (f.k.a. Quip)• Enabled Client Service Team to upsell Minor Accounts with incentive bonuses for client retention• Defined & applied internal/external business processes within SFDC for Sales, Implementation, Service & Billing• Established marketing and business development strategy consisting of digital marketing initiatives re-design/content of organization’s website

► Web Design & Development► Social Media Marketing and Management► Online Presence Assessment► Business StrategyPangan Small Business Consulting primarily aids business owners with Internet Marketing and Web Design & Development to enhance a company’s online presence.I work with you to ensure your business will be enhanced through a website and social media. Small Businesses do not have the luxury to commit to expensive internet marketing campaigns. I will provide you with the applications and knowledge to attract visitors to your business and create new groups of customers at low cost while providing high quality work.The growth of your business is essential. As your consultant, I am fully invested into seeing your business grow and watching it continue towards success. So many individuals today have ideas and skills to offer, yet don’t have the capabilities of harnessing their talents into a potential business. I want to work alongside you and offer my skills to promote your brand and assist you with the essential tasks required in starting your business or upgrading your current product or service.

► Perform all of the duties involved in operating a small business► Sell and book 9+ events per week by handling primary customer service support from lead to close► Create & manage website content, social media networks & email campaigns to inform customers and prospects► Develop detailed operations manuals and video tutorials for 7 product/service lines► Provide prompt response to customer comments/questions to insure smooth running of events► Manage 6 team members to achieve optimum staffing for customer events

Managed marketing aspects of Dave Elsberry and http://daverides.com. Dave is an Ultra-Cyclist and raced in his 2nd Race Across America (RAAM) at 61 years young! The race is 3000 miles, 170,000 feet of climbing, and must be completed in 12 days. This forces riders to sleep a maximum of 4 hours per day to finish the race. Dave completed RAAM 2012 in 12 days, 8 hours, & 44 minutes in the 60-69 age bracket! ► Solely managed and produced all marketing aspects to obtain sponsorship for Ultra-Cyclist Dave Elsberry► Produced 16 page sponsorship package, outlining benefits, event details, media exposure & target demographics► Tracked and maintained 8 Social Media platforms (Facebook, Twitter, YouTube, etc.) & website while developing consistent updates for Dave’s fans► Created and administrated http://daverides.com► Developed content to provide fans consistent updates on Dave's progress► 1 of 9 crew members providing nutritional and navigational support as we journeyed across the US

London, United Kingdom, Gb

► Worked directly under the Director of Program Management► Produced and developed 50+ page Program Manager handbook, detailing divisions’ procedures & team roles► Designed & administrated SharePoint ’10 intranet sites for 3 unique subdivisions; implemented tables, charts, and performance indicators for tracking project progress► Hosted and moderated 2 hour weekly staff meeting for 8 person Program Management team► Developed system & procedures collecting customer visit data to automatically produce trip reports and tasks► Created spreadsheet, tracking project budgets as well as automatically calculating onshore & offshore resources for annual operating plans► Communicated with staff and collect feedback from staff to better enhance user experience with team websites and staff tools► Developed extensive reports and charts detailing statement of work documents within Outsourcing Program Management Office

London, United Kingdom, Gb

► Created project management tools using Microsoft Excel for managers to more efficiently create statement of work (SOW) documents☛ Statement of Work Tool acted as a procedure manual on how to properly develop a SOW document for the Outsourcing Program Management Office. The tool provides users with help menus, tables, service agreement details and other required procedures to better author the document. By consolidating the wide variety of information on SOWs into one tool, authors could spend more time focused on creating a clear SOW.► Reduced managements’ time spent reviewing and approving statement of work documents by 1 week► Presented 30 minute report on international software piracy to Vice Presidents of R&D Outsourcing Program Management and Supervisory Platform Products► Produced and maintained a spread sheet docket of statement of work document specifics such as budgets, submission dates, and type of SOW► Maintained and designed Microsoft SharePoint sites for various development segments by implementing tables, charts, and performance indicators for tracking project progress► Developed employee management review tool utilizing advanced Microsoft Excel techniques such as PivotTables, Lookup techniques and other formulas► Entrusted to analyze and report various contract documents and service level agreements► Exposed to upper management procedures with regards to internal team management and external relationships with partners

► Oversaw and managed several jobs simultaneously during different production stages to ensure efficient production► Inserted and mailed materials such as newsletters and billing statements to 5000 homeowners daily► Efficiently prepared printed materials to begin mailing procedures to meet clients’ desired mailing dates ► Reviewed quality of printing productions to insure clients’ needs are met► Tracked inventory for clients’ and ordered supplies and parts for printing machines

► Lived in the heart of London for two months► Assisted in delivering major conference on London 2012 Olympic and Paralympic Games► Had sole responsibility for the smooth running of 3 key workshops, each with 45 participants and several speakers► Produced electronic mail outs and communicated with representatives from the Private, Public, and Voluntary sectors► Established plans for follow up on achievements from conference by creating Facebook fan page, participant surveys, and updating organizations’ website► Developed an appreciation and understanding of British society, politics, and economics

Minneapolis, Mn, Us

► Maintained a continuous clean environment for guests and provided excellent customer service► Organized and tracked inventory to prepare reports► All food prepared in timely manner to reduce wait times and dissatisfied customers► Visited by many repeat customers and established strong connections with each to secure continuous business► Assigned tasks for other coworkers to prevent lapses in work ethic► Regularly asked by manager for opinions on methods for effective opening and closing duties

Bs In Business Administration, International Business; Economics

Https://Trailhead.Salesforce.Com/Me/Jpangan1