Project Coordination (Spearheaded multiple major projects relating to facility relocation; responsible for efficient labor division)Internal Communications (Improved interdepartmental collaboration to ensure transparency and shared visions/goals)Process Creation & Improvement (Created and Implemented from-the-ground-up departmental policies and KPIs for CS Department)Team Leadership (Evaluated and graded customer interactions and assured compliance with company policies.)Customer Support (Handled Escalated CS Issues start-to-finish)

-Promoted 4 times within first year of employment.-Achieved eligibility for Mac+ certification after 6 weeks in iOS production.-Participates in the training of new hires during their initial customer-facing times-Supports advisors during nesting regarding policies/procedures/customer issues via 1-1 chat.-Consistently receiving over 90% CSAT reviews while in production.-Improving QA compliance steadily, receiving overall >90% quality standards met

- Led a team of peers to create new goals/skill monitoring for several returning clients. To date, those skills remain an important part of their syllabi.- Identified a deficiency in group scheduling. Created and implemented new daily schedule for group of higher needs clients. This resulted in a more structured environment conducive to improved learning habits.-Created and implemented assessment system for new and returning clients, enabling a new curriculum tailored to individual needs.

-Participated as a member of an inter-disciplinary team focused on the care and treatment of individuals served.-Extensively trained in crisis de-escalation and creative problem solving on a gradient

-Coordinated and prioritized all customer contact via phone, email, and live chat.-Navigated point-of-sale software to quickly and efficiently retrieve both the customer’s information and the specified product. -Provided daily written reports directly to the owner