Joshua P. Email & Phone Number

California, United States

Sunnyvale, California, United States

- Oversaw $1.5MM technical vendor contract with Fortune 10 technology company, leading to 28% increase in support efficiency, year-over-year.- Managed Customer Success for cross-functional partners of the client.- Developed data points and data-capture methods to deliver real-time performance insights and dashboards for the client and its partners, showcasing development and support provided across partners and work streams.- Enhanced client visibility by delivering Weekly, Monthly… Show more - Oversaw $1.5MM technical vendor contract with Fortune 10 technology company, leading to 28% increase in support efficiency, year-over-year.- Managed Customer Success for cross-functional partners of the client.- Developed data points and data-capture methods to deliver real-time performance insights and dashboards for the client and its partners, showcasing development and support provided across partners and work streams.- Enhanced client visibility by delivering Weekly, Monthly and Quarterly Business Reviews and Newsletters, showcasing team achievements, performance metrics, KPIs, and blockers.- Owned the development and implementation of Roles and Responsibilities (R&Rs) across the team, fostering client and partner clarity for improved project delivery.-Set vision and execution of team-wide Objectives and Key Results (OKRs) to align with ever-evolving client support needs, resulting in new tooling, processes, and 24% increase in resolution efficiencies, across three technical roles: SWE, Data, and QA Automation. Show less

California, United States

Collaborate with client to scope and deploy internal and external eLearnings for training employees and customers using Intellum’s Exceed Learning Management System (LMS) and Evolve course authoring tool.- Managed Customer Success for 6-10 cross-functional partners of the client, at any given time.- Designed team-wide budget scoping and burndown tool stack for cost-avoidance and financial optimization KRs.- Authored documentation for and trained team on use of client’s… Show more Collaborate with client to scope and deploy internal and external eLearnings for training employees and customers using Intellum’s Exceed Learning Management System (LMS) and Evolve course authoring tool.- Managed Customer Success for 6-10 cross-functional partners of the client, at any given time.- Designed team-wide budget scoping and burndown tool stack for cost-avoidance and financial optimization KRs.- Authored documentation for and trained team on use of client’s proprietary Taskflow project management tool and Story Points.- Consulted with partners to inspect and improve learner data capture and visibility.- Provided creative solutioning to complex tool integration and custom needs beyond out-of-the-box LMS tool offerings.- Trained onboarding Project Managers and Training Coordinators and built tools to increase ramp-up velocity. Show less

Mountain View, California, United States

Collaborate with client to scope and deploy internal and external eLearnings for training employees and customers using Intellum’s Exceed Learning Management System (LMS) and Evolve course authoring tool.- Managed Customer Success for 6-10 cross-functional partners of the client, at any given time.- Designed team-wide budget scoping and burndown tool stack for cost-avoidance and financial optimization KRs.- Authored documentation for and trained team on use of client’s… Show more Collaborate with client to scope and deploy internal and external eLearnings for training employees and customers using Intellum’s Exceed Learning Management System (LMS) and Evolve course authoring tool.- Managed Customer Success for 6-10 cross-functional partners of the client, at any given time.- Designed team-wide budget scoping and burndown tool stack for cost-avoidance and financial optimization KRs.- Authored documentation for and trained team on use of client’s proprietary Taskflow project management tool and Story Points.- Consulted with partners to inspect and improve learner data capture and visibility.- Provided creative solutioning to complex tool integration and custom needs beyond out-of-the-box LMS tool offerings.- Trained onboarding Project Managers and Training Coordinators and built tools to increase ramp-up velocity. Show less

San Francisco, Ca

-Reported directly to the Board of Directors, overseeing all aspects of the organization's strategy, operations, finances, policies, compliance, staffing, property, and legal matters.-Managed all organizational Data and processes pertaining to people management; presented Key Performance Indicators (KPIs) to Board of Directors.-Led the development, execution, and continuous improvement of the organization's vision, mission, and strategy, resulting in over 200% organizational… Show more -Reported directly to the Board of Directors, overseeing all aspects of the organization's strategy, operations, finances, policies, compliance, staffing, property, and legal matters.-Managed all organizational Data and processes pertaining to people management; presented Key Performance Indicators (KPIs) to Board of Directors.-Led the development, execution, and continuous improvement of the organization's vision, mission, and strategy, resulting in over 200% organizational growth.-Prepared and delivered weekly public presentations to diverse audiences, ensuring clear and concise communication of complex information.-Mentored and developed future organizational leaders, increasing scalability and cost efficiency while reducing the need for additional staffing. Show less

Redwood City, Ca

-Reported directly to the Board of Directors, providing oversight to all aspects of the organization’s strategy, operations, finances, policies, compliance, staffing, property, and legal matters.-Managed staff of greater than 20 people, with 6 direct reports and 15+ dotted-line reports. -Recruited, trained, managed, and scheduled volunteer teams of greater than 100 people.-Prepared and gave weekly public presentations to diverse audiences of all ages and stages of life and… Show more -Reported directly to the Board of Directors, providing oversight to all aspects of the organization’s strategy, operations, finances, policies, compliance, staffing, property, and legal matters.-Managed staff of greater than 20 people, with 6 direct reports and 15+ dotted-line reports. -Recruited, trained, managed, and scheduled volunteer teams of greater than 100 people.-Prepared and gave weekly public presentations to diverse audiences of all ages and stages of life and expertise.-Systems Administrator and Subject Matter Expert (SME) for web, social media, and all facility and school Information Technology (IT) and Audio/Video (AV) infrastructure. Show less

Chico, California, United States

Ba, Bible And Ministry

Mdiv, Bible

This degree is incomplete.

Aa, Architecture

Activities and Societies: American General Contractors/American Institute of Architects Club