Although I managed the day to day running of the office, I also attended the drainage jobs when we were understaffed. This gave me the opportunity to learn all the necessary skills to become a drainage engineer.My roles as office manager included:- Coordinate all processes which contribute to smooth running of the office and facilities- Organize and coordinate meetings with clients and contractors.- Direct support for the premium clients- Devising and maintaining office systems, including data management and filing;- Dealing with escalated complaints.

Sales- Generating and maximizing sales using effective sales techniques.- Processing transactions (sales and refunds).- Utilizing awareness of positive and negative sales trends, and making recommendations to the Store Management team.- Understanding local competitors and conditions and giving relevant feedback to the store team.- Liaising with other stores and departments in order to maximize sales and profit.- Supporting the execution of sales promotions and markdowns in a timely manner in line with instructions.- Monitoring sales from fixtures and fittings, and recommending appropriate actions.Visual standards- Ensuring Moss Bros standards of stock presentation are maintained at all times.- Supporting the Store Management team in the implementation of Moss Bros visual merchandising standards.Representing Moss Bros at all times by presenting a smart and tidy image in appearance and store standards.Stock management- Carrying out stock checks and counts in line with Company process.- Assisting with inbound and outbound deliveries.