Joshua Perlman Email & Phone Number

Franklin, Ma, Us

Franklin, Massachusetts

- Help organizations and individuals realize full potential and maximize performance. - Implement game-changing solutions that drive more effective workplace culture.- Increase employee commitment, engagement, and motivation.- Develop more effective people managers and organizational leaders.

Greater Boston Area

Camden Consulting Group provides exceptional and sustainable executive coaching and leadership development solutions to create business advantage. Camden serves as a catalyst for developing talent and creating value, offering a range of services, including executive coaching, leadership development, training, and team effectiveness programs.

Franklin, Massachusetts

• Offer leadership development, organizational development consulting, coaching, training, performance management, and employee development services• Partner with business leaders to identify key business issues, provide assessment, recommend solutions, and measure success for organizational development initiatives• Facilitate leadership and team development through interactive and experiential exercises and activities

Cambridge, Massachusetts

• Built leadership development blended learning solutions that align with Biogen Idec’s strategic imperatives as well as performance management and organizational and HR planning processes• Collaborated with global partners to create a leadership development learning journey for Biogen Idec leaders• Designed, developed, facilitated, and evaluated leadership development workshops for new and existing Biogen Idec people managers• Implemented a multi-rater (360º) process and program intended to increase self-awareness and Emotional Intelligence in Biogen Idec leaders

Franklin, Massachusetts

• Built and reinforced a performance management culture through high-potential leadership programming and leadership development workshops and coaching at the Vice-President, Director, Manager, and Individual Contributor levels• Designed, developed, facilitated, and evaluated leadership development workshops for new and existing EMC managers, senior managers, and directors. Built methodologies, tools, models, and processes and coached employees, managers, and executive leaders on performance improvement solutions• Collaborated with global colleagues to create a consistent leadership development roadmap for EMC leaders. Created a high-impact learning path for new managers that engendered the foundational concepts of leading successful teams• Consistently exceeded functional goals and interpersonal competencies throughout my tenure at EMC

Maynard, Massachusetts

• Develop and deliver training and development strategy to Monster’s global training resources• Implement a Learning Management System (LMS) that captures training data and reports metrics• Define and implement consistent instructional design and project management processes across all training and development organizations• Assess the need for and measured the effectiveness of training programs against defined business initiatives and goals• Partnered with customer service senior leadership to set strategic training vision based on corporate business plan• Delivered leadership and professional development training programs that improve performance• Set vision, annual goals, and training measurement dashboards• Created a learning and development strategy for offshore vendor partners• Implemented a Quality Management System (Customer Operations Performance Center – COPC) throughout customer service

Cambridge, Massachusetts

• Built a performance management culture through annual goal setting, competency modeling, recruitment and selection, performance review process, incentive plans, succession planning, leadership development, employee satisfaction surveys, and career mapping• Designed, developed, and evaluated professional and leadership development training, methodologies, and processes for employees, managers, and executive leaders• Assessed the need for and measured the effectiveness of professional development programs, methodologies, and processes against defined business initiatives and goals• Partnered with and coached employees, managers, and executive leaders to facilitate performance improvement

Boston, Massachusetts

• Designed, developed, and facilitated all training and employee development initiatives for entire organization • Improved employee relations and cross-departmental communication through team collaboration initiatives• Designed and facilitated leadership development through training interventions and performance coaching • Designed and implemented compliance and new employee orientation programs • Assisted in developing performance management and annual performance review processes• Established first annual employee satisfaction survey and interpreted and reported results

Boston, Massachusetts

• Lead strategic planning initiatives for Fortune 500 customer service call centers• Designed performance improvement initiatives that increased customer retention and loyalty• Facilitated business leader goal-setting sessions• Recommended business transformation solutions

• Uncovered and addressed human performance issues and employee development needs• Delivered team building, team leading, and team chartering sessions• Measured and reported return-on-investment for performance improvement interventions• Facilitated job process improvement teams• Developed a corporate university and training path process for client support staff• Established competency models for sales and support representatives

Boston, Massachusetts

• Designed and delivered policy and process seminars for hospital billing staff• Consulted with internal departments regarding improvements to customer satisfaction• Facilitated strategic vision and goal setting sessions with key business leaders• Created performance enhancing, desk-level job aids for over 800 representatives• Presented product overviews to 250 health care provider service representatives• Facilitated multiple focus groups, conducted behavioral event interviews, and interpreted needs assessment data• Assisted in devising project timelines and objectives for clients• Designed, developed, and delivered performance-based curriculum, on-line exercises, and evaluation tools for corporation’s 600 customer service representatives• Strengthened representatives’ ability to provide quality service• Provided high-quality customer and account service

Bachelor Of Arts, Psychology, Education

Bachelor Of Arts (B.A.), Psychology