Josh Graven Email & Phone Number

Louisville, Kentucky Area

Louisville, Ky

*Increased 2015 sales YTD by 68%, from more than $145K in 2014 to nearly $245K in 2015. *Generated 184% year-over-year sales in 2014, increasing from $286K in 2013 to $813K in 2014.*Developed payroll deduction program, growing nearly 300% in one year. *Led first ever Grainger Safety Store build, supporting workforce of 1200 employees and establishing operational procedures for prototype. *Implemented secure dispensing machines to enhance service offerings and service levels. *Drove product sourcing for customers, with 40% of top PPE products included in sourced items.

Louisville, Ky

*Established relationships with hot tub manufacturer and other diverse vendors, complimenting existing product lines and generating first-year sales revenue of more than $500K. *Improved sales revenue year over year.*Named Top Volume Sales Producer from 2000-2006 for oldest full-line billiards manufacturer in US. *Balanced workforce schedule, resulting in reduced overtime costs and increased efficiency. *Rehired for senior level position upon returning to company.

Dallas, Tx

*Reduced call center head count by 14% without impacting production or quality of service. *Spearheaded the development, construction, and management of a 15-station technical helpdesk to support sales team, as well as address equipment issues and merchant inquiries. *Developed and coached field sales teams. *Served as direct contact for escalated issues from internal and external sources. *Retained by Century Payments, Inc. after 2009 acquisition of National Merchant Solutions, Inc.

Louisville, Kentucky Area

*Directed operations and sales, as well as employee scheduling, for two retail locations and a manufacturing facility with annual revenue of more than $5 million. *Collaborated with organizational owners to develop and administer budgets, as well as oversee compliance and requirements. *Initiated and developed strategic partnerships to diversify existing product line, improve brand reputation, and align with organizations with similar values and missions. *Recruited, hired, trained, and managed sales team, achieving top sales volume throughout tenure. *Integrated innovative sales approaches and customer service quality standards into operations. *Examined business processes for continuous improvement.

Louisville, Kentucky Area

*Advanced Degree Internship Program (One Year), GE Store Marketing, General Electric, Louisville, KY

Marketing

Honors Graduate

General, General

Activities and Societies: National Honors Society Varsity Football

Mba, Business

Summa Cum Laude