With over 17 years of experience as the General Manager at Cintas Corporation, I lead the operations, sales, and service of a B2B industrial laundry provider that generates over $15 million in revenue annually. I have full P&L responsibility and have consistently increased net income at a compounded annual growth rate of 17.56% since 2007.My mission is to deliver exceptional service quality, build and maintain strong customer relationships, and foster a culture of safety, teamwork, and continuous improvement. I have achieved a 25% improvement in customer satisfaction and less than 3% customer defections, as well as multiple safety and outstanding achievement awards. I am also passionate about developing the next generation of leaders, having promoted 17 of my direct reports to leadership positions at other Cintas locations.
Listed skills include Leadership, Team Building, Operations Management, Customer Service, and 16 others.