Partner with organizations to enhance the employee experience and performance through organizational change and transformation, culture, and leadership development. Services include:Develop employee experience strategies Design, develop and implement leadership development strategiesProvide executive and leadership coachingFacilitate team dynamics workshops Facilitate strategic planning retreatsCreate change and cultural transformation strategies

Teach classes in organizational leadership, team leadership and strategic human resource management.

Developed and implemented programs in leadership, emotional and social intelligence for both internal staff and students.Consulted on organizational development issues and opportunities including leadership team dynamics, communities of practice, and organizational change.

Served on core faculty teaching classes in organizational behavior, management, organizational development and changeServed as mentor and coach to graduate studentsWinner of two consecutive Teaching Excellence Awards

Provided internal consulting expertise to Enterprise leaders and HR Business Partners to develop integrated organizational and HR solutions to improve effectiveness and organizational health.Developed strategies with leaders to restructure or redesign organization to improve performance and achieve business targets.Developed leadership programs for facilitating change and enhance ability for leading a matrix. Led the development of enterprise organizational change processes and the cultural integration of acquisitions. Partnered with OD Director to develop the OD organization and practice within Anthem.Earned Anthem Performance Excellence Award.

Led the Center of Excellence for Leadership for a multi-billion dollar international corporation by establishing best practices, coaching, programs, and resources for leaders at all levels of the company. Developed strategies for a leadership infrastructures to support leadership pipeline and succession planning including leadership competencies, platforms for developing emotional, social, and cultural intelligence, and strategic and holistic thinking. Partnered with business leaders to align processes across business units and served as a catalyst for progress.Partnered with business executives to catalyze cultural transformation in business units and teams. Worked with three organizations to transform from results-based to purpose-based organizations. Work has increased retention, engagement, and productivity.Worked with IT to create distributed leadership teams in an agile environment and leadership to more effectively implement agile principles for development and support teams. Implemented processes for improving experience design.Strategically developed and delivered leadership learning experiences (both formal and informal) directed at increasing leadership competencies delivered through a variety of media including online delivered through an LMS, action-learning workshops, and individual learning. Served as a coach for business executives, field leaders and managers to develop interpersonal communication skills, management and leadership capabilities.Partnered with business units to customize leadership and management engagements to fit specific cultures and business needs designed to achieve a balanced business scorecard.

Led the effort to develop organizational and learning solutions to transform the citizen and employee experience within the Federal government, service amongst government agencies, and between the government and industry. Developed approach which has gained significant traction in government circles and has been featured in Federal Times, Government Executive and on Federal News Radio. The strategy and methodology has became the basis for the company's mission, vision and core capability and was recognized as pioneering work that helped launch Employee Experience (Personnel Review, 2022). Provided thought leadership through publishing, speaking, and consulting on Citizen and Employee Experience. Developed first in class maturity model for citizen experience and assessment for organizational maturity. Wrote seminal white papers and articles on citizen and employee experience to educate government officials on organizational transformation. Developed and delivered public workshops and webinars in Journey Mapping, personas, culture change, and basics of Citizen Experience to establish benchmark for government strategies. Mined for best practices that could be institutionalized as part of standard processes in identifying and proposing customer focused product and service solutions.Developed learning and organizational innovations that contribute to the innovation pipeline and built the core capability of the company.Established the company approach to learning and organizational development that could be marketed and branded and provided competitive advantage for contract acquisition. Established and led the Learning Community of Practice which served as a centralized venue for learning, sharing and innovating in all aspects of customer-focused learning design and implementation. Worked with implementation teams to translate requirements and initial designs in strategic and tactical plans for external customers.

Led a 30 member development organization and consulting team in the strategic direction of 20 major blended learning programs and performance solutions for 20,000 Medicare and Marketplace call center representatives, meeting the needs of the clients and contract stakeholders to improve end-user performance. Identified and facilitated integration of training team instructional design strategies, approaches and processes to ensure consistency, unified effectiveness, and efficiency.Partnered with lateral functions to align and integrate processes across all programsSpearheaded the use of innovative learning processes and technologies in products to improve learning and performance.Translated client needs/concerns into process improvements.Established systems to monitor, measure, and report on quality assurance to meet project expectations.Developed and implemented organizational strategies to optimize employee performance and a productive work environment.Consulted at executive level on strategic learning for future business development.

Designed and delivered classes to undergraduate in human aspects of business and served as leadership in school and university initiatives. Taught courses in organizational behavior, leadership and ethics, OD and change, strategic HRD, and team dynamics. Rated an outstanding professor in the school every semester of teaching. Currently teach leadership and team workshops for MBA students.Served as a member of the leadership team directing undergraduate curriculum policy. Led the development of the team dynamics component for the undergraduate I-Core program, incorporating best practices from industry for team development. Student team dynamic issues were cut in half in the first semester.Served on university-wide assessment committee and student affairs committee and represent the school for the IUPUI 2025 Strategic Plan.Published several works on organizational learning and learning technologies and delivered talks on leadership and learning topics at international and local conferences.

Directed a team responsible for the development and implementation of a long-term community-based strategy to promote user learning of the ExactTarget platform. Partnered with core groups of email marketers to develop in-person, user-run learning communities to promote knowledge and best practice sharing. The community methodology grew four communities into 30 communities worldwide that actively share with each other and the company. Impacted customer renewals and replication of previously hidden best practices.Led the development of integrated competency-based self-study programs for user enablement to promote user ownership of learning.Partnered with COO/CTO, software development leaders and documentation leaders to design a contextual learning and documentation help system into the software platform.Collaborated with VP of IT and interface designers to evolve a community platform for both users and developers along with the underlying processes for participation.

Built and led the new learning/OD function responsible for developing 39 entities into a learning organization. Spearheaded the development of the learning department and corporate learning strategy to promote performance through program development, increasing employee ownership of learning and development of a learning culture. Served on the HR Leadership team responsible for building and leading the new HR organization.Led the development and implementation of a corporate-wide leadership and management development infrastructure integrating skills training, leadership team workshops, online self-service resources, coaching and mentoring, and succession planning. Demand for participation necessitated creation of a waiting list. Partnered with HR department to develop and implement company-wide performance management and 360 feedback processes. Leadership/management development and performance management programs helped reduce liability insurance premiums by 25% and cut the deductible in half. Influenced commitment to learning and OD by partnering with executive and divisional leadership to integrate customized OD/learning initiatives into business strategies. One sales learning initiative resulted in $500,000 in incremental sales in six months. Managed the development, maintenance, and enhancement of corporate performance systems including systems training, policy training, compliance training, online HR solutions, and learning portals.Managed department operations including budgeting, planning, hiring, and staff development. Internally marketed services to the organizations and developed communications plans for building functional growth.

Initiated and led the corporate learning and knowledge management strategy initiative and the Product Team learning strategy.Created, led, and developed the capability of a team responsible for influencing the organization to adopt knowledge management and organizational learning as a business strategy.Partnered with business unit teams to develop pilot “proof of concept” projects to demonstrate potential impact and influence leadership to embrace organizational learning and culture change. A pilot project generated $750,000 in revenue savings in first six months and transformed work processes, relationships, commitment and output of a group of discovery scientists.Facilitated CIO and business unit SVPs to build and commit to a multi-national corporate organizational learning/knowledge management vision and strategic plan which led to a new global learning organization overseen by a Chief Learning Officer.Led the development of learning community infrastructure, expertise location system, corporate virtual university, and served as process lead for the corporate-wide knowledge portal. Served as the corporate expert consultant, partnering with business areas to integrate learning, knowledge management, e-learning, LMS, and performance programs into business strategies. Enlisted by current CEO John Lechleiter to work with Product Group Presidents to develop their learning strategy addressing functional training, communities, and intra- and inter-team learning. Developed storytelling methods for sharing knowledge. Team functions demonstrated double-digit time savings by reducing duplication of effort and improving work processes. Learning community activities boosted functional expertise.

Managed function responsible for development of e-learning systems for large Agribusiness companies such as Elanco Animal Health, Ciba-Geigy, Dow AgriSciences, and American Cyanamid, and Pioneer Hybrid.Managed the function the learning systems department, including interviewing and hiring, budget, strategy, execution, and departmental interfaces.Designed, developed and programmed e-learning solutions for clients.Partnered with client services to ensure needs of customers were being met.Developed internal project/departmental efficiency processes and tools.Coached and developed staff in training and learning solution design and development.

Managed learning systems function that created learning solutions for large companies such as FedEx, Hewlett Packard, Western Digital, and Del Taco.Managed the function the learning systems department, including interviewing and hiring, budget, strategy, execution, and departmental interfaces.Designed, developed and programmed e-learning solutions for clients.Coordinated sales staff and business development to create business and marketing strategies for learning solutions.Developed internal project/departmental efficiency processes and tools.Coached and developed staff in training and learning solution design and development.

Responsible for managing a team of eleven designers in the design, development and implementation of large, centralized service training programs for service personnel. Developed and managed multi-million dollar operating plan for programsHired, developed and coached staffDesigned and led the development team for the creation of one five-week and one three-week course. Through implemented processes development time compared with previous engagements were cut in half with half the personnel. Developed and conducted formative and summative evaluation tools for training engagements.Served on program committees as liaison between technical functions and training function.Designed and created the prototype of an intelligent simulated learning system to remotely teach service call procedures. Plan developed showed a $3M savings in training costs.