Josh Powell Email & Phone Number

Phoenix, Arizona, United States

Velocity EV is the exclusive distributor for Daimler Truck’s RIZON Truck brand in the United States and a subsidiary of Velocity Vehicle Group. The Director of Aftersales Operations is responsible for the implementation and operation of Aftersales processes which include the cross-functional work to identify needs for Velocity EV as a new distributor and implement those processes through collaboration with department heads in Parts, Warranty, Service, and others. The Director of Aftersales… Show more Velocity EV is the exclusive distributor for Daimler Truck’s RIZON Truck brand in the United States and a subsidiary of Velocity Vehicle Group. The Director of Aftersales Operations is responsible for the implementation and operation of Aftersales processes which include the cross-functional work to identify needs for Velocity EV as a new distributor and implement those processes through collaboration with department heads in Parts, Warranty, Service, and others. The Director of Aftersales Operation is ultimately responsible to stand up Velocity EV’s Aftersales department and ensures it operates smoothly. The diligent work of the Director of Aftersales Operations is a key component to the success of the company Show less

United States

Responsible for providing support to 11 dealers in 127 locations across North America and Europe. Creating US based teams in strategic locations throughout the US in Arizona and California and expanding to New York and Texas.• OEM technician support establishing best in class emergency escalation and deployment of technicians to support all OEM vehicles.• Creation of level II high voltage certification training academy focused on continuous improvement to ensure safety and adapt to… Show more Responsible for providing support to 11 dealers in 127 locations across North America and Europe. Creating US based teams in strategic locations throughout the US in Arizona and California and expanding to New York and Texas.• OEM technician support establishing best in class emergency escalation and deployment of technicians to support all OEM vehicles.• Creation of level II high voltage certification training academy focused on continuous improvement to ensure safety and adapt to latest product changes.• Development of onsite command center at headquarters staffed by in-house condition monitoring experts to support product prior to failure.• Established onsite US embedded supplier support to eliminate extended response times. Show less

Arizona, United States

Responsible for the ground-up development of the service center, training, dealer onboarding and support.• Build out of service center including site identification, procurement of tools, equipment, charging infrastructure and diagnostic equipment. Site delivered on time and within budget.• Development of training curriculum including leadership training, CARB/HVIP certification specific to service requirements for both BEV and FCEV vehicles.• Led the in-house CDL training academy… Show more Responsible for the ground-up development of the service center, training, dealer onboarding and support.• Build out of service center including site identification, procurement of tools, equipment, charging infrastructure and diagnostic equipment. Site delivered on time and within budget.• Development of training curriculum including leadership training, CARB/HVIP certification specific to service requirements for both BEV and FCEV vehicles.• Led the in-house CDL training academy, including A and B certification, with the first Class 8 BEV tractor approved for CDL testing. Registered with the State of Arizona and California.• Established all new dealer onboarding, setup and support including weekly interactive calls, plan accountability and ensuring the overall health and success of the partnership. Show less

Phoenix, Arizona, United States

Working within the business development team creating world class service solutions for our clients. We strive for client astonishment with a zero emission concept.

Mesa Az

Identified serviceable components and the development of service programs including the necessary supporting tools, equipment, and facility requirements.• Develop data gathering reporting and analysis programs for internal and external billing, cost analysis, root cause failure analysis and design changes.• Direct oversite of service department with a monthly labor budget of $1.5M• Managed CRC operations within a 90,000 sq ft facility with 120 technicians and 11 leads responsible… Show more Identified serviceable components and the development of service programs including the necessary supporting tools, equipment, and facility requirements.• Develop data gathering reporting and analysis programs for internal and external billing, cost analysis, root cause failure analysis and design changes.• Direct oversite of service department with a monthly labor budget of $1.5M• Managed CRC operations within a 90,000 sq ft facility with 120 technicians and 11 leads responsible for paint, inspection, dyno, component disassembly and reassembly.• Component Rebuild Center received 5-star certification from Caterpillar for cleanliness and quality.• Reduced rework from 14% to 1% Show less

Mesa Az

Responsible for $40M exchange inventory components. Managed in-stock inventory to control costs while eliminating downtime of equipment. Instrumental in driving down cost of rebuild by 28% using reusability guidelines and inspection procedures. Engaging Six Sigma personnel for accounting issues, while increasing sales with market-based pricing.

Mesa

Employee management, employee training, process improvement, creating standard operating procedures, cost management, continuous improvement, budget management, disassembling in failure mode for failure analysis, component inspecting, component rebuilding, dyno testing.

Mesa Az

Component technician, disassembling, inspecting, rebuilding, dyno testing, of powertrain components. Creating condition reports and guiding the client for future maintenance improvement.

Mesa Az

Technician at Southwest Standard transmission- rebuilding standard transmissions and differentials on passenger and light vehicles up to 2 1/2 ton trucks.