Josh Ragan Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Infrastructure Department Manager and Product Owner for a 5-year $276M Satellite Operations Prototyping and Integration program in which I worked with the project management team to write the program's technical infrastructure requirements. Worked directly with the program's Chief Technology Officer to set strategic goals and provide detailed status updates to leadership and executives.• Seen as the proxy program manager and go-to person regarding contract deliverables by all department managers and program director when the program director was kicking off a new project.• Reestablished program-level management meetings so all departments could sync on work and any blockers.• Oversee multiple teams, ensuring program goals were reached.• Wrote proposals and statements of work for external contractors needed to meet mission goals and ensured work was completed.• Strategized, created, implemented, and maintained program initiatives to meet mission requirements.• Worked with and regularly reported to the government program office on the contract status.

Colorado Springs, Colorado, United States

As System Team Manager and Product Owner in a large-scale, multi-ART, SAFe Agile program, provided vision and engineering backlog based on stakeholder requirements. Gathered and created requirements from the Air Force Research Laboratory (AFRL) team to ensure the Systems Team development of the Continuous Integration / Continuous Delivery (CI\CD) pipeline met the program's needs.• Strategized, created, implemented, and maintained program initiatives to meet mission requirements.• Led team in creating CI\CD pipeline, which delivered daily development, iteration, and release builds to our customers.• Met with team members and stakeholders regularly to provide and seek feedback, set expectations, and provide guidance on CI\CD solutions.

Colorado Springs, Colorado, United States

Led a team of system administrators maintaining field support for intelligence and analytics software solutions, including CIDNE, INDURE, and Topic Builder. Design, install, configure, and support of Wintel Servers. Configuration and troubleshooting of Apache, ColdFusion, and Java web applications.• Provided technical guidance to the team, ensuring continuous professional growth and knowledge of the software systems we support.• Provided constructive feedback to the team and management that was used in performance reviews.• Primary contact between CONUS and OCONUS field and testing groups for all support and release information.

Led a team of release and deployment managers for claims and external data using internal release management tools.• Participated in business recovery and continuity processes for Central Services Systems (CSS), taking the organization from a mixed result on recovery of a single application to the first group recovering all infrastructure at the new Colorado data center.• Maintained a 98% success rate on all releases.• Created an XML scripting template process adopted by all groups company-wide.

Bachelor Of Science (B.S.), Business Administration - Information Technology, 3.95

Activities and Societies: Summa Cum Laude Dean's List

Associates, Networking And Systems Administration, 4.0

Activities and Societies: Graduated with Highest Honors