Josh Ragan Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

• Infrastructure Department Manager and Product Owner for a 5-year $276M Satellite Operations Prototyping and Integration program in which I worked with the project management team to write the program's technical.
• Seen as the proxy program manager and go-to person regarding contract deliverables by all department managers and program director when the program director was kicking off a new project.
• Reestablished program-level management meetings so all departments could sync on work and any blockers.
• Oversee multiple teams, ensuring program goals were reached.
• Wrote proposals and statements of work for external contractors needed to meet mission goals and ensured work was completed.
• Strategized, created, implemented, and maintained program initiatives to meet mission requirements.

Colorado Springs, Colorado, United States

• As System Team Manager and Product Owner in a large-scale, multi-ART, SAFe Agile program, provided vision and engineering backlog based on stakeholder requirements. Gathered and created requirements from the Air Force.
• Strategized, created, implemented, and maintained program initiatives to meet mission requirements.
• Led team in creating CI\CD pipeline, which delivered daily development, iteration, and release builds to our customers.
• Met with team members and stakeholders regularly to provide and seek feedback, set expectations, and provide guidance on CI\CD solutions.

Colorado Springs, Colorado, United States

• Led a team of system administrators maintaining field support for intelligence and analytics software solutions, including CIDNE, INDURE, and Topic Builder. Design, install, configure, and support of Wintel Servers..
• Provided technical guidance to the team, ensuring continuous professional growth and knowledge of the software systems we support.
• Provided constructive feedback to the team and management that was used in performance reviews.
• Primary contact between CONUS and OCONUS field and testing groups for all support and release information.

• Led a team of release and deployment managers for claims and external data using internal release management tools.
• Participated in business recovery and continuity processes for Central Services Systems (CSS), taking the organization from a mixed result on recovery of a single application to the first group recovering all.
• Maintained a 98% success rate on all releases.
• Created an XML scripting template process adopted by all groups company-wide.

Bachelor Of Science (B.S.), Business Administration - Information Technology, 3.95

Activities and Societies: Summa Cum Laude Dean's List

Associates, Networking And Systems Administration, 4.0

Activities and Societies: Graduated with Highest Honors