Josh Rainboldt Email & Phone Number

Chicago, Illinois, United States

Working with Builder's Vision

Redmond, Washington, United States

Joined a large, established team as a Senior Administrator, to apply Salesforceskills more directly, while working within an agile SLDC environment.• Facilitated Deployment meetings to ensure changes would not impact otherteams who rely on Salesforce• Helped translate extensive Workflow Rules & Process Builders to Flow toalleviate migration needs when these features are disabled

Greater Seattle Area

Upon promotion to the new role, focused exclusively on system optimization to drive organizational improvements. Conducted an in-depth analysis of existing tools and processes to identify opportunities to enhance systems and improve workflow.⦁ Briefed executive team on analysis findings, presented proposed plans and gained acceptance to implement 100% of solutions as recommended.⦁ Re-engineered Salesforce workflows to support the expansion and training of a sales team which tripled… Show more Upon promotion to the new role, focused exclusively on system optimization to drive organizational improvements. Conducted an in-depth analysis of existing tools and processes to identify opportunities to enhance systems and improve workflow.⦁ Briefed executive team on analysis findings, presented proposed plans and gained acceptance to implement 100% of solutions as recommended.⦁ Re-engineered Salesforce workflows to support the expansion and training of a sales team which tripled in size in less than 12 months. Show less

Seattle, Wa

Managed the overall performance for all hardware, software, and network operations. Provided expert troubleshooting and diagnostics for internal teams and external client issues. Delivered training and deployment support to enhance the customer onboarding experience for new and existing Software as a Service clients. ⦁ Designed customized training decks and deliverables including deployment schedules, workshop materials, FAQs, QRGs, and software user manuals.⦁ Implemented mobile device… Show more Managed the overall performance for all hardware, software, and network operations. Provided expert troubleshooting and diagnostics for internal teams and external client issues. Delivered training and deployment support to enhance the customer onboarding experience for new and existing Software as a Service clients. ⦁ Designed customized training decks and deliverables including deployment schedules, workshop materials, FAQs, QRGs, and software user manuals.⦁ Implemented mobile device management system to maintain inventory of 800+ Apple devices, provisioning payloads and permissions per client specifications. Show less

Redmond, Wa

Provided first-line support for technology firm specializing in IT project management, engineering and installation expertise for voice, data, fiber, wireless, conferencing and cabling systems. Assisted field technicians in completing projects per client guidelines. ⦁ Created customer tickets and managed inventory using Great Plains. ⦁ Configured and deployed Spiceworks ticketing system to manager internal issues.

Bellevue

Diagnosed and repaired customer computers and refurbished recycled computers for in-store sales. Supported an incoming, new management team in reorganizing the store layout to improve efficiency and customer satisfaction. ⦁ Created custom images with Windows Deployment Services (WDS) to streamline refurbishing process. ⦁ Developed company SOPs to document staff processes and serve as a foundation for new hire training

Greater Seattle Area

Diagnosed electronics for software and/or hardware problems and facilitated any repairs necessary. Trained guests in the operation and use of Sony products and supported upsell efforts by attaching service offerings to core products. ⦁ Recognized as the first Premium Service Expert in more than three years to consistently maintain $10,000+ of service revenue per month. ⦁ Devised a call log system for the store to improve customer satisfaction and reduce paper waste.

Greet guests & promote the Sony brand lifestyle while on shiftConsult with guests to find the best product that meets their needsManage floor appearance and set upTop service sales performer

Long Beach, Ca

Created and maintained server and suite of 5 computers in a small office network. Ensured hardware and software was current to keep business operations up and running. ⦁ Created an electronic file system to ease retrieval and support data security. ⦁ Facilitated digitization of a considerable volume of old case files to archive.