Joshua Reiners Email & Phone Number

Australia

Paramount is a rapidly growing Australian owned Document Company originally founded in 1993 by a technical team that specialised in the service and support of Customers Australia-wide. With its acquisition by Group Technologies, Paramount has now moved to the next level with the establishment of partnerships with four of the largest MFD and Printer companies in the world - CANON, HP and KYOCERA. Paramounts' team of experts are ready to exceed your expectations in all areas of Document Management by living up to our Creed of Credibility and Delivery.

Assett specialise in the supply and ongoing management of Copier and Printer fleets, IT Services and Cyber Security.We enable our clients to realise their full potential by helping them develop a technology and services road map aligned specifically to achieve their business goals and objectives.We are end to end solutions specialists, measured in approach and outcome focused in execution.

Eastern Creek Distribution Centre

Deliver cost benefits Effective utilisation of human resources (Perm, Casual, Temp, Over time) Effective controls to manage team expensesImplement a simplified and nationally consistent, run up and installation processDeliver pre configured devices to agreed location within SLA'sOngoing management of SLA's with SuppliersOngoing management of SLA's with Internal CustomersImplement QA process and controls for NRCCultivate a motivated and high performance workforceMaximise each individual and team contribution with clear responsibilities and objectives Develop teams of competent and skilled employeesReward and recognise excellence

Sydney Branch - Rydalmere

Productivity Monitor and assist technicians to improve their work practices to enable them to reach their agreed number of daily service calls. Ensure all technicians have the necessary service and parts manuals required to effectively service the range of products on which they are trained.Technical Efficiency Monitor, assist and improve skill levels of technicians to minimise repeat calls. Monitor and assist technicians on how best to control and reduce their Parts Usage Cost. Monitor, access and train technical staff to meet present and future field requirements.Inventory Management Monitor the accuracy of Teams Van and Office Stock by regular stocktakes and check the accuracy of Technicians paper work regularly Assist Technicians to Maintain Van Stock Levels to cover calls between replenishment. Have systems in place so all technicians know when to claim warranty and ensure these claims are lodged.Customer Management The ability to discuss problems with Customers in a professional manner and come up with a solution that resolves the Customer complaint.Relationships The ability to lead, organise, train and assign work to staff under their supervision and have regular service meetings. The ability to run Service Department in Managers absence with the assistance of the other managers.Company Policy Observance of QA, Environment & OH&S procedures Perform all work duties in a manner that ensures individual Health and Safety and that of all other employees by adhering to safe work practices, instructions, rules and by immediately reporting any unsafe work condition or equipment to management.

Frenchs Forrest - Head Office

To provide complete technical support for products distributed by Ricoh Australia Ltd.1. Managing field issuesa) Timely responses to technical enquiriesb) Take full responsibility/ownership of issues and provide efficient and effective solutions.c) Maintain issue details in the Case Management System.d) Regular updates to manager and customers.e) Publish and Review knowledge base articles.f) Escalate issues to the manufacturer in a timely manner.g) Conduct Effective field visits.2. Product Support and Managementa) Publish product pre launch documentation - technical, spare parts and training.b) Conduct technical briefing to internal staff prior to product launch.c) Ensure product documents, manuals, firmware and driversare posted in Technical web site prior to the poduct launch.d) Ensure compliancy documentation are completed prior to the product launch and assist test house where necessary.e) Monitor bulletins (Technical & Modification) from manufacturer and release to field support staff.f) Monitor firmware/patch releases form manufacturer, test andconfirm prior to relase to field support staff.g) Publish RTNs based on information from manufacture and field.h) Provide relevant part information and assistance to Spare Parts dept.i) Monitor the product performance in field and provide reports.j) Liaise with manufacturer for reimbursements (parts & labour cost) where necessary.k) Provide effective product demonstrationsl) Assist with tenders (information, documentation and on-site)m) Ensure sample/diagnostic machines are always fully functional. 4. Conduct efficient and effective technical training.5. Provide subject matter assistance to technical writer.6. Assess warranty claims in a timely manner.7. Assess product insurance claims in a timely manner.8. Conduct product evaluations to determine the product marketability.9. Conduct product testing to confirm capabilities and limitations.10. Workplace assessor.

Sydney Cbd

Productivity Complete an agreed number of service calls per Day.Technical Efficiency Servicing and repair of Ricoh equipment to achieve first time repair of fault. Manage Parts usage/cost per copy at or below the agreed range.Inventory ManagementAccurately account for spare parts used Maintenance of Van Stock Levels to cover calls between replenishment.Customer Management Representing Ricoh Australia at customer premises in an efficient and professional manner. Explain and train if necessary, various functions of machines in their operation. Discuss all problems and machine faults with customers in a professional and courteous manner advising of any delays for parts or nature of the service.Relationships Work with all Branch staff in a cooperative and courteous manner to ensure all allocated tasks are completed in a timely fashion. Notify the Supervisor/Service Manager of any current or potential customer problems and/or machine faults.Actively participate in discussing technical faults/fixes with other technicians, the Supervisor and at service meetings.Skill Level 1, 2, 3 To complete various training Modules and Technical skills to reach a minimum of a Level 3 Technician.Company Policy Observance of QA, Environment and OH&S procedures.Maintain a professional level of dress that meets company standards.Care and attention to equipment, tools and vehicle to meet company standards.Performs all work duties in a manner that ensures individual Health and Safety and that of all other employees by adhering to safe work practices, instructions, rules and by immediately reporting any unsafe work condition or equipment to management.