Josh R. Email & Phone Number

Sheffield, England, United Kingdom

- Support the Customer Verifications Manager in due diligence matters relating to safer gambling, verification checks and anti-money laundering- Using various due diligence techniques (both open source & direct customer interactions), to analyse individual customers activity and background to support regular management review of business relationships- Identify customers whose play/activity may give rise to concern that they have problem gambling issues- Identify… Show more - Support the Customer Verifications Manager in due diligence matters relating to safer gambling, verification checks and anti-money laundering- Using various due diligence techniques (both open source & direct customer interactions), to analyse individual customers activity and background to support regular management review of business relationships- Identify customers whose play/activity may give rise to concern that they have problem gambling issues- Identify customers who may be playing with illicit funds or engaged in money laundering- Gather data and information through due diligence to support identification of customers that may be of concern- Analyse 'at risk’ customers to ascertain their source of funding - extending to both digital and retail spend where appropriate- Liaise and consult with the Customer Verifications Manager regarding individual due diligence cases and higher risk customers- Make recommendations to the Customer Verifications Manager regarding account management for 'at risk’ customers- Consult and liaise with colleagues to ensure best practice across the team and with customers- Collaborate with digital and retail stakeholders and VIP team as required for high value or cross-channel customers- Prepare and produce high quality due diligence reports, paired with documentation, as needed for the Customer Verifications Manager and stakeholders- Keep up to date with relevant legislation and requirements within the gambling/financial industry Show less

Sheffield, England, United Kingdom

- Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to fraud analyst or Team Lead as appropriate- Chargeback data entry, highlighting any observations made during this process- Perform on-going due diligence review for customer card or personal details changes- Primary Manual Payments approvals for Cheque & Wires- Screen and approve Credit/Debit Card and E-Wallet withdrawals-… Show more - Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to fraud analyst or Team Lead as appropriate- Chargeback data entry, highlighting any observations made during this process- Perform on-going due diligence review for customer card or personal details changes- Primary Manual Payments approvals for Cheque & Wires- Screen and approve Credit/Debit Card and E-Wallet withdrawals- Initial review of Missing Payments queries, escalating when it’s not user error/BACs/ARN related- Assisting with Ad Hoc fraud queries or department requirements- Validate customers (where required) by gathering all KYC documents and in line with procedures- Reviewing Iovation related user queries, email alerts and daily breaches on device count- Work closely with the customer contact centre providing support when needed- Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures Show less

Nottingham, England, United Kingdom

- Creation and updating of policy and procedural documents related to AML, SARs and Police/DPA requests.- Profiling customers daily with a view to prevent problem gambling and money laundering.- Carrying out customer safer gambling and source of funds interactions- Support in production of AML training packages.- Support in providing day to day guidance in relation to AML to management and the wider business.- Compilation, storage and analysis of data… Show more - Creation and updating of policy and procedural documents related to AML, SARs and Police/DPA requests.- Profiling customers daily with a view to prevent problem gambling and money laundering.- Carrying out customer safer gambling and source of funds interactions- Support in production of AML training packages.- Support in providing day to day guidance in relation to AML to management and the wider business.- Compilation, storage and analysis of data required for law enforcement requests/SARs. - Compilation, storage and analysis of profiles for high-risk customers.- Analysis of data specific to transactions based within an online environment. E.g. gameplay, suspicious bets and transactions and investigating for potential money laundering.- Daily handling and logging of Responsible Gambling and AML reports.- Full support to the Risk & Compliance team Show less

Sheffield, United Kingdom

- Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to fraud analyst or Team Lead as appropriate- Chargeback data entry, highlighting any observations made during this process- Perform on-going due diligence review for customer card or personal details changes- Primary Manual Payments approvals for Cheque & Wires- Screen and approve Credit/Debit Card and E-Wallet withdrawals-… Show more - Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to fraud analyst or Team Lead as appropriate- Chargeback data entry, highlighting any observations made during this process- Perform on-going due diligence review for customer card or personal details changes- Primary Manual Payments approvals for Cheque & Wires- Screen and approve Credit/Debit Card and E-Wallet withdrawals- Initial review of Missing Payments queries, escalating when it’s not user error/BACs/ARN related- Assisting with Ad Hoc fraud queries or department requirements- Validate customers (where required) by gathering all KYC documents and in line with procedures- Reviewing Iovation related user queries, email alerts and daily breaches on device count- Colour coding daily tasks within Fraud and Payments department policy- Work closely with the customer contact centre providing support when needed- Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures Show less

Gibraltar

- To continually improve advice given to the business, by reference to previous customer profiles, whilst always observing the UK licensing objectives - To reduce friction with customers by monitoring Potential Problem Gamblers and interacting where necessary highlighting the responsible gambling tools - Review customer profiles and provide guidance to the business highlighting risks or concerns - Work closely with Manila team on all Customer Profiling tasks, Single… Show more - To continually improve advice given to the business, by reference to previous customer profiles, whilst always observing the UK licensing objectives - To reduce friction with customers by monitoring Potential Problem Gamblers and interacting where necessary highlighting the responsible gambling tools - Review customer profiles and provide guidance to the business highlighting risks or concerns - Work closely with Manila team on all Customer Profiling tasks, Single Customer View tasks and Social Responsibility tasks- Act as a point of contact for the business on any AML/social responsibility concerns for large staking customers- Record, for the purposes of auditing, all known information around “high risk” customers and any actions taken- Contact customers with a view to fulfilling AML profiles e.g. requests for further information- Build a customer profile (or complete an existing one) using a variety of electronic tools- Interpret information related to a customer’s profile to understand if there are any AML/SR actions required- Own and maintain “master list” of all customer profiles and actions taken against accounts for auditing- Monitor large staking customers on a daily basis - Interact with customers regarding any social responsibility concerns Show less

Gibraltar

- Dealing with top tier clients on a one to one basis and solving issues before they develop into major problems.- Liaising with the VIP account managers and the hospitality team to provide a bespoke service for our clients. - Conducting monthly one-to-one reviews, highlighting individual performance and feedback.- Monthly scoring and analysis of agent calls to ensure a constant high level of service is provided.- Taking and settling bets, dealing with customer… Show more - Dealing with top tier clients on a one to one basis and solving issues before they develop into major problems.- Liaising with the VIP account managers and the hospitality team to provide a bespoke service for our clients. - Conducting monthly one-to-one reviews, highlighting individual performance and feedback.- Monthly scoring and analysis of agent calls to ensure a constant high level of service is provided.- Taking and settling bets, dealing with customer queries over internet chat and managing clients financial details. - Effectively answer customer queries regarding financial transactions, betting activity and general information queries Show less

Sheffield, United Kingdom