Joshua Roche Email & Phone Number

Simsbury, Ct, Us

Berlin, Deutschland, De

Berlin, Deutschland, De

Enterprise Sales & Solution building within large Enterprise Customers (10K+ Employees) - Evangelizing the Camunda Platform within New & Existing customer relationships - Cross team collaborative approach to customer attainment, retention and growth - Prospecting and Pipeline management with a focus on Product Led Growth (PLG) - Working within a wide range of projects from Developer to C-Level to provide Process Automation solutions to business critical projects

Berlin, Deutschland, De

Primary point of contact for an assigned pool of strategic customer accounts. Responsible for developing and maturing the post sales relationship with the customer, focusing on driving product adoption, account expansion and retention through proactive engagement and delivering great customer experience. Primary job responsibilities - Acted as trusted adviser to customers and key stakeholders by aligning Camunda technology to their business strategy and goals - Developed customer success plans outlining Customer’s business objectives, critical success factors, and product adoption plan - Established a seamless engagement experience for the customer throughout their journey with Camunda to maximize the value from their investment - Partnered with sales to uncover and develop account expansion opportunities to support ongoing account growth - Collaborated with sales, consulting, support and engineering teams to champion predictable subscription retention outcomes through proactive engagement on product and support related issues - Collaborated with product management and marketing to create programs on best practices, influence product roadmap discussions, and foster customer references - Acted as Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty

Schaffhausen, Switzerland, Ch

- Enterprise software sales and account management of strategic business relationships. - Responsible for end to end account management of fortune 500 organizations - working with Acronis' largest global customers to deliver the utmost success and satisfaction Managed large scale projects (at local and global scale) targeted at.... - system integration and standardization - change management - Data Protection - end point and data center protection and recovery - Hardware refresh - Physical to Virtual conversion - CGMP - NERC CIP - LEAN initiatives / Cost saving Efforts - Ransomware protection and recovery - Cloud storage and cloud migrations - Process Controls / Automation systems management Specialized in.... - Manufacturing industry - Pharmaceutical Industry (R&D Labs & Manufacturing) - Power Generation / Transfer industry - Commodity production/refinement (Oil / Gas / Steel / Chemical)

Schaffhausen, Switzerland, Ch

Manager of a team of 10 and an annual book of business of 15 million dollars in renewal revenue. Responsible for reshaping of the corporate renewals business - converting the existing team from a renewals focus to that of a total account management focus. In charge of transitional period of relocating Account Management team/roles across country (MA to AZ). This involved, transition/dismissal/hiring of all new team built around customer relationship management.Responsibilities Include• Manage Renewal Sales team including motivating, training and coaching the established sales representatives, and providing updates to the team regularly on opportunities for continuous improvement of their skills and knowledge.• Develop and execute strategy to book the maximum renewals and surpass quota consistently. • Forecast monthly renewals sales projections and establish monthly goals and objectives for the team to ensure accuracy and productivity.• Manage and oversee the renewals process and motivate the team to move prospects through the pipeline from qualification through to closed sale.• Focus the team’s efforts around identifying and fulfilling customers current and future needs utilizing solution selling models to cross-sell and up-sell additional subscription and software license product.• Coach and train the account management team on a daily basis to help produce consistent growth in skills, competencies and product knowledge.• Supervise the team to ensure effective call handling, attendance, and technology utilization by each team member.• Recruit and maintain high energy/high caliber renewals/account management team.• Oversee resource planning, reporting, territories, incentives and communications for the Renewals team.• Create and maintain monthly, and quarterly, forecasts and summaries for the senior management team.• Development of corporate training materials for new team on-boarding and ramp up

Schaffhausen, Switzerland, Ch

Enterprise Account ManagerSale of SaaS based backup software solutions and cloud storage via channel/vendor and direct purchase.Responsible for the day to day management of business critical, high priority accounts ranging from 10k to 100K+. Tasked with retention and growth of book of business through renewal and cross sell/new license sales. Pioneered Enterprise Account Manager role at Acronis. Finished last quarter in role at 122% of target.

Schaffhausen, Switzerland, Ch

Responsible for the retention, growth and satisfaction of over 1,000 customer accounts nationwide!Responsibilities include developing long-term relationships within a portfolio of assigned customers and vendors, connecting with key business executives and stakeholders. As an Account Manager I liaise between customers and cross-functional internal & external teams to ensure the timely and successful delivery of our solutions according to customer needs.

Us

Part time employment at a movie theater. Ran the customer service desk. Resolved customer disputes. Booked/hosted parties and corporate showings. Worked with management in the development of marketing events and the production of marketing materials. Ran promotional events throughout the theater

Boston, Ma, Us

Day to Day management of core business accounts - retention and growth of business - management of over 120 Enterprise accounts - cultivated large, relationship-based deals, navigating through complex sales processes - managed both direct and indirect sales opportunities

1st party auto claims adjusterInvestigated, analyzed, and determined the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempted to effect settlement with claimants.Negotiated claims to the point of settlement - with the intentions of keeping both the needs and interest of the company and clients in mind.

St. Louis, Mo, Us

Account Manager for insurance industry related business accounts. Manages inside and outside sales. Responsible for direct marketing to insurance companies and other related parties. Responsible for the managing of account's receivables and employee developement and training.

St. Louis, Mo, Us

As a Management Assistant I was required to run all aspects of day to day operations. The day to day work included handling inside/outside sales, accounts receivable, accounts payable, employee training and development, lead generation, account maintenance/prospecting, as well as customer service.

Washington, Dc, Us

Marketing and PR internCreated and edited marketing materials. Authored Press Releases. Acted as the local media contact for Scantic Valley Branch. Assisted in the development and running of events.

Provided customer service relations, guided new members through initial training, worked autonomously with little to no supervision.

Springfield, Ma, Us

Spoke to prospective students and thier parents at open house events. Fielded questions and concerns regarding the school, it's education process, and my personal experiences as a student. I was asked to do so at the Dean of the Business School's personal request.