Josh Rolfes Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska

We specialize in helping businesses recover past due assests.

Omaha, Nebraska, United States

Omaha, Nebraska

Greater Omaha Area

Greater Omaha Area

Poughkeepsie, NY

Provided an excellent customer experience to all customersAcquired new banking relationships as well as deepened existing relationshipsProvided a customized and personal financial package based on customers wants and needs, which led to increased deposit balancesConsistently referred customers to my Mortgage Officer and Financial Advisor

Led a team of 5 managers and 25 associates in all areas of storeCreated a culture with entire team around customer engagement that resulted in being consistently at the top of the district in key customer engagement metricsManaged all operational aspects of the business through clear direction and follow up with teamCreated a culture within the team around.

Managed entire staffing process from interviewing potential new associates to coaching and developing current ones.Created a team culture around customer engagement through motivation and recognitionDevelop optimal staffing schedule for the store to meet business demands and sales trendsEnsured that all operational aspects of the business was executed to.

Key responsibility to hire qualified talent for the entire storeDevelop optimal staffing schedule for the store to meet business demands and sales trendsTrain, develop and evaluate team to achieve goalsManage a team of 5 supervisors and 40 employees in the front end, cash office and food area operationsResponsible for the guest experience in a $30 million.

Planned and implemented new store layouts and ensured that transitions occurred smoothlyLed team members to ensure layout revisions are properly executedSupported merchandising of new products

Bs, Psychology

Education record