Joshua Romaniuk Email & Phone Number

Ancaster, Ontario, Canada

Oakville, Ontario, Canada

Oversee total daily operational requirements, accountable for wearing "multiple hats" to ensure profitability, quality assurance, and customer satisfaction/retention. Contribute to general HR activities, including interviewing and onboarding new staff, training employees on job responsibilities and the store's mission statement, setting and monitoring performance and conducting performance reviews, and helping to resolve any internal conflicts. Plan and review weekly/annual budgets, balance staff scheduling to meet store needs and control costs, assist with bookkeeping, financial reporting, and safe transit of deposits to Brinks authorities. Experienced in multi-store communication and general store review to ensure alignment with corporate objectives and directives, organizing and hosting special in-store events to drive sales and engage community members. Source and develop new product offerings per customer purchasing trends, meet sales representatives, manage total procurement activities, negotiate prices and delivery terms, and oversee distribution from the warehouse.Delegate merchandising to store associates, working with department heads to ensure all product displays are arranged per corporate schematics. Support marketing initiatives to advance revenue/profitability and attract new customers, contributing to social media planning and website maintenance. Facilitate regular staff touch base meetings and manager/department supervisor meetings, fostering a collaborative work environment and staff buy-in. Conduct daily walkthroughs to assess and proactively manage store maintenance, merchandising, and appearance issues - responsible for sourcing and hiring tradespeople to attend to various maintenance needs.Attend various tradeshows (FMI/Fancy Food Show) in New York and Chicago to identify specialized products, make relationships with vendors, and generally improve store offerings through enhanced industry/trend knowledge.

Maintained direct accountability for total daily operational requirements, balancing team performance, customer service, and store maintenance to ensure profitability, quality assurance, and customer satisfaction/retention. Led by example in delivering consistently high-level customer service, working to provide amicable resolutions to customer issues.

Provided hands-on support to the Store Manager in all areas of operation, serving as a direct liaison for department heads, ensuring optimal performance and quality standards were met to exceed customer expectations and secure return business.

Toronto, Canada Area

Collaborated in the design, construction, and launch of an up-scale boutique gourmet grocer, bakery, coffee shop and hot table.Assisted in locating the property and liaising with contracting staff during the construction phase, designing the store layout and developing the overall concept.Oversaw total recruitment and hiring efforts, including preparing/posting job descriptions, hosting interviews, onboarding, and training staff, and creating an employee handbook for quality assurance.Identified suppliers, made product selections, and negotiated the best prices to ensure optimal product offerings while controlling costs.Applied hands-on industry knowledge of upscale, high-end grocery to help grow and sustain a significant return-business client base, securing high client satisfaction ratings.

Worked to establish and foster exceptional customer relationships in a high-end specialty retail environment, maintaining specialized product knowledge and sourcing/procuring unique grocery items tailored to customer needs/requests. Won the Canadian Federation of Independent Grocers (CFIG) Bronze, Silver, Gold, and Platinum Awards which serving as the Store Manager.

Super Market Smarts Course

High School Diploma