Josh Ruark Email & Phone Number

Vail, Colorado

• Accomplished photographer, creative visionary, and effective manager with a strong track record of capturing compelling images and overseeing photography projects. Skilled in capturing nature's magical moments that.
• Successfully market and sell a wide range of fine art prints, demonstrating a strong ability to connect with clients, and understand their preferences

• Comprehensive Customer Service Management: Manage cross-functional customer service, support, and success across 80+ nationwide jurisdictions for business licensing, tax collection, short-term rental management, and.
• Contract Negotiation and Renewal Expertise: Lead contract negotiations and renewals with a strong focus on NRR (net revenue retention) and expansion opportunities, resulting in $5.2M+ NRR annually
• Streamlined Client Escalation Process: Standardize the client escalation process while effectively managing numerous enterprise-level escalations resulting in enhanced efficiency and customer satisfaction
• Collaborative Client Support: Collaborate closely with clients to address their needs, including the addition of new functionalities, ongoing training, data maintenance, and ensuring overall customer satisfaction
• Navigated Company Acquisition: Facilitated the transition from MUNIRevs to GovOS following the company acquisition in August 2021, contributing to a 350% increase in company revenue
• Implementation Support: Provide essential assistance in the implementation process, including training and post go-live support, ensuring a smooth transition for clients

Vail Valley & Roaring Fork Valley

• Managed comprehensive marketing efforts: Executed all marketing activities for offices in Vail and Aspen, including brand management, website maintenance, reputation management, and advertising for sub-brands like the.
• Led internal committees: Chaired five internal committees, including Geographic Expansion, Green Team, Employee Satisfaction, Company Perks, and Custom Home. Also, actively participated in two additional committees.
• Drove business development success: Enhanced business development initiatives, resulting in the acquisition of businesses generating over $100 million in revenue for consecutive years (2017-2019) for the first time in.
• Optimized RFP response: Produced a record number of RFP response proposals totaling 82 over two years (2018-2019), demonstrating exceptional proposal management skills
• Standardized proposal documentation: Updated and standardized all current and historical proposal documents and project pages to meet new industry standards
• Improved Custom Home Division: Directed the Custom Home Division to a remarkable 45% proposal win rate, a significant improvement from +/-25%

Vail, Colorado

• Sonnenalp Hotel and Resort is a 5-star internationally recognized LHW resort-Condé Nast Traveler 2016 Reader’s Choice Awards: #4 best resort in U.S., #2 in Colorado-Travel + Leisure World’s Best Hotels 2007-2016
• Comprehensive Marketing Content Creation: Created marketing campaigns, collateral, advertisements, and written content using Adobe Suite Products for the entire Sonnenalp resort, spanning the hotel, spa, four.
• Brand Integrity and Innovation: Ensured the integrity of all resort brands while exploring creative new avenues and industry trends, maintaining a balance between consistency and innovation
• Guest Engagement Newsletter: Produced and distributed a biweekly in-house paper/print newsletter for guests, enhancing guest engagement and communication
• Budget Management: Effectively oversaw a marketing budget of $250,000, making data-driven decisions regarding budget allocations and media purchases to maximize the return on investment (ROI)
• Ad Placement Optimization: Implemented a monthly ad calendar to facilitate the placement and tracking of all advertisements, ensuring optimal ad placements for maximum ROI

Gypsum, Colorado

Edwards, CO

Eagle, CO

Vail, Colorado

Vail, Colorado