Josh Wyatt Email and Phone Number
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Experienced leader with a demonstrated history of creating value within varying size organizations across multiple markets. High energy results-focused leader and President's Club Winner with a proven track record of exceeding expectations.Experienced and skilled in working with C-level clients to develop and implement strategic initiatives across multiple industries and organizations.Recognized for establishing a positive, pro-active, and high-performing culture as well as motivating, coaching and developing future leaders. Extensive background in leading both large and small teams in the areas of Customer Success, Billing, Implementation, Cancellation and Operations. Exceptional motivation and communication skills that foster accountability and teamwork from diverse global resources in support of clients and company growth objectives.
Outreach
View- Website:
- outreach.io
- Company phone:
- 1(888) 938-7356
- Company email:
- hello@outreach.io
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Sr. Manager Of Customer SuccessOutreach Nov 2024 - PresentSeattle, Washington, Us
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Vice President Csm Program StrategyTalech Point Of Sale Apr 2023 - Oct 2024Palo Alto, Ca, Us -
Director Of Customer SuccessPicnic Corporation Aug 2022 - Apr 2023Washington, Dc, Us -
Senior Director, Customer SuccessCallrail 2020 - 2022Atlanta, Ga, UsCallRail’s leads-focused analytics platform brings clarity to our customer’s digital marketing efforts. We work within their existing workflow, help them improve their spends quickly, and provide tools that are beautiful, intuitive and helpful. -
Manager, Customer SuccessHorizon Software International, Llc 2019 - 2020Duluth, Ga, UsI was responsible for the creation of the Customer Success team from the ground floor up. Designed the entire program including coverage models, procedures, and Vision. Was responsible for the oversight of 400 customers with annual revenue of $38 Mil. Also provided strategic direction to Product Management, Marketing, Support, and Development to help steer the organization. -
Customer Success Manager-Enterprise AccountsSecureauth Corporation 2017 - 2019Irvine, California, UsSecureAuth is a security identity software company that provides an extremely flexible identity and access management solution to enterprise clients across the world. As an Enterprise Customer Success Manager, my role was to assist in value realization for my portfolio of business. To be an advocate for my customers within SecureAuth to ensure their requests were given the proper attention. I would also be a strategic liaison for my customers ensuring that their organization had the necessary resources to run their identity programs. -
Digital Solutions Operations ManagerRecall 2015 - 2016Norcross, Ga, UsI managed a $2.0 Million dollar a year business unit that converted paper documents into digital documents and assisted large clients with streamlining the Accounts Payable process.I oversaw all aspects of the business from process creation, staffing, customer support, and day-to-day operations. -
Manager Of Customer Transitions TeamRecall 2013 - 2015Norcross, Ga, UsThis was my first foray into corporate management. I learned what it was to lead a team, handle escalations, talk to customers from a leadership perspective, and work cross-functionally to assist customers of all sizes. My team was responsible for all new customer onboarding and offboarding. We created processes, frameworks, and systems to ensure this happened quickly, efficiently, and a cost-effective as possible. During my tenure in this role, I was also the interim manager for several teams including North America Billing and Tier 2 Customer support
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Client Success ManagerRecall Jul 2012 - Apr 2013Norcross, Ga, UsI was supporting very large clients as their main point of contact. This was Customer Success before Customer Success. In these roles, I learned a lot of valuable skills that help me to this day.
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Client Success AssociateRecall Feb 2011 - Aug 2012Norcross, Ga, UsSupported a large book of business as their main point of contact. First dip into Customer Success.
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Various Customer Service RolesRecall Nov 2009 - Feb 2011Norcross, Ga, UsStarted at the bottom and worked my way up. Was a top performer at every level and worked on large projects with C-Level executives on many occasions. I did Everything from answering phones and emails to tier 2 escalation support.
Josh Wyatt Skills
Josh Wyatt Education Details
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New Orleans Baptist Theological SeminaryDisciplechip -
Truett Mcconnell University
Frequently Asked Questions about Josh Wyatt
What company does Josh Wyatt work for?
Josh Wyatt works for Outreach
What is Josh Wyatt's role at the current company?
Josh Wyatt's current role is Customer Success Leader| Builder of Teams | Process Improvement aficionado.
What is Josh Wyatt's email address?
Josh Wyatt's email address is jo****@****all.com
What is Josh Wyatt's direct phone number?
Josh Wyatt's direct phone number is +177082*****
What schools did Josh Wyatt attend?
Josh Wyatt attended New Orleans Baptist Theological Seminary, Truett Mcconnell University.
What skills is Josh Wyatt known for?
Josh Wyatt has skills like Salesforce.com, Account Management, Management, Business Process Improvement, Strategy, Process Improvement, Customer Satisfaction, Customer Relationship Management, Leadership, Sales Process, Sales, Saas.
Who are Josh Wyatt's colleagues?
Josh Wyatt's colleagues are Joey Merino, Allison Rosa, Will O., Henry Krass, Shrimali Sagar, Najla Elgiadi, Siqi Yang.
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