Joshua Ryman Email & Phone Number

London, England, Gb

London, England, Gb

London, England, United Kingdom

To deliver excellent customer service to performers, agents and casting directors who use the Spotlight platform, providing both technical assistance and personal, white glove 1 to 1 advice and guidance.Skilled in JIRA - Miro - Confluence - HTML and CSS

Oxford Circus, London

Create and execute robust training programmes for team members including utilisation of various CRM platforms. Envision, design, develop and roll out compliant and people-oriented auditing systems for new and existing team members. Perform exceptionally well in monitoring and closing complaints following all escalation procedures and correctly logging each piece of evidence. Gathering and presenting granular sets of data relevant to each issue faced by the business. Deliver high quality customer service daily.

Leveraged advanced skills of computer software to generate digital files for prospective customers requiring immediate assistance with their broken-down vehicles/home emergencies. Managed all aspects of email communications between company and external partners including leading names in vehicle industry. Delivered outstanding customer service via telephone calls aiming to support customers for organisational effectiveness. Gained extensive mechanical knowledge of all types of vehicles. Equipped with advanced knowledge of company’s products and methods/techniques to resolve issues via telephone.

London, England, United Kingdom

Played a key role in recording ticket and complaint data with a key focus on developing insightful solutions to resolve company’s largest issues. Created strategic solutions to improve popularity of both attractions, such as social media platforms and key performance indicators. Received and resolved customer queries via multiple social media platforms, phone calls, and emails for operational efficiency.

London, England, United Kingdom