I moved from freelance into self employment, leveraging my skills and consulting with others to assist on larger projects. I specialise in developing and executing omnichannel marketing strategies that have significantly grown social media accounts, resulting in an increase in audience engagement and a highly positive ROI. I have helped to successfully scale a startup from the ground up to achieving six-figure profitability. By using CRM software, I regularly analyse community growth and implement targeted strategies to increase retention rates and improve overall customer satisfaction. I’m proficient in using data analytics to produce weekly reports, driving data-driven decisions that optimise campaign performances.

I managed ad-hoc digital marketing projects, focused on social media advertising. I helped to develop and implement paid social media campaigns to boost brand visibility and consistently increase engagement rates. I also assisted in content creation, such as writing blog posts and producing multi media content tailored to specific demographics, helping to deliver results focused marketing solutions dependant on the clients’ needs.

At TBC Management Agency, I delivered high-level customer service to high-profile clientele in prestigious locations such as Harrods. My in depth product knowledge and adaptability allowed me to excel in various roles within the store, meeting changing priorities and ensuring customer satisfaction. My experience here honed my skills in sales, customer engagement, and relationship-building, providing a strong foundation for my future roles in business development and marketing.

During my time at Jack Wills, I played a key role in promoting and upselling products, consistently helping the store meet its sales targets. I excelled in customer service, effectively communicating with customers to understand their needs and providing tailored solutions. My strong teamwork and time management skills enabled me to juggle multiple tasks in a fast-paced environment, while my attention to detail in merchandising created visually appealing product displays that enhanced the customer shopping experience.

While here I developed as a results-driven marketing professional building a track record of boosting event attendance through strategic promotional campaigns and targeted location marketing. Here I demonstrated the ability to enhance brand visibility and represented the brand professionally in high-traffic areas, which significantly increased event participation and awareness. I became proficient at facilitating the training and development of new team members, leading to improved team cohesion and performance.