Josh Schaidt Email & Phone Number

Washington Dc-Baltimore Area

Chantilly, Va

I've spent the better part of the last 5 years extolling the virtues of office technology. It is an industry where every dealer says the exact same sales pitch to any office manager who will listen. It was my duty to make our product stand out through print and digital marketing initiatives. I crafted unique stories about runaway copiers and forlorn educators. I produced videos about that made our salespeople approachable and trustworthy by asking them if hot dogs were sandwhiches or to describe the last time they climed a tree. I devoted many extra hours to create the perfect graphic for a custom sales proposal. I did whatever it took to try to stand out in a crowded marketplace.• CRM Management (SQL database) and proposal generation, market segmentation• Create Print and Digital Lead generation Marketing Collateral• Create Social Media campaigns; track metrics against KPI's• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments.• Craft sales reports and presentations for management• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies.• Market research• Tracking weekly sales data and reporting for C-Suite reviewA Designer of marketing materials including print fliers, social media posts, and engaging videos that help TML stand out in a crowded marketplace. A Crafter of a social media strategy resulting in a 200% increase in engagement across all platforms through automation and audience listening.A Pruner and Groomer of Compass Sherpa database (CRM) which increases efficiency and accuracy for report-based decision making.

Washington D.C. Metro Area

Monitored a database of users who used FMAuidt for printer meter collection and automatic toner delivery. If their account stopped reporting I contacted the customer and worked with IT to fix the solution.

Northern Virginia

• Developed strategic social media, website, and automated email campaigns• Developed social media strategy for Twitter, Facebook, Instagram and Youtube• Tracked and reported site metrics using Google Analytics platform• Created custom thumbnails, graphics, infographics, and white pages• Produced weekly podcast and video for weekly distribution on YouTube, iTunes, Google Play• Authored daily blog posts• Managed site SEO with multiple blogs ranking first on Google search results• Managed and updated CMS (Squarespace) with blogs, podcasts, and video

Provide excellent and timely customer service. Manage a route of regular and new customers daily. Service and Repair HP, Brother, and Canon laser printers and multifunction machines.Correspond with customers concerning arrival times, part orders, and prices. Work with Sales Team to provide best solutions based on customer's need.Manage Inventory, shipping, and receiving

Optimize merchandise presentation and customize merchandise selection; train and direct booksellers on merchandise guidelines.Drive sales by delivering the four core service principles: put the product in the customer's hand, offer to order, offer the Member program, and fast cashiering.Understand and execute Integrated Store Operations (ISO) standards.Coach and communicate with the store team about all our products and services, enthusiastically model selling behavior, share technical knowledge, and provide recommendations about ways to connect our customers with the right solutions or products.Prevent shrink by training and enforcing proper loss prevention procedures for cashiering, book loans, and any other product entering or exiting the building; partner with the receiving manager on any inventory or return issues.Resolve customer complaints in accordance with all operational guidelines, surfacing issues to the store manager when necessary.Review applications, perform interviews, and recommend candidates to the store manager.Coach and counsel booksellers on performance issues and take appropriate corrective action in partnership with the store manager.Prepare and deliver performance reviews to booksellers in partnership with the store manager.

Exton, Pa

• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. • Supervise store employees through planning, training, assigning, and directing their sales functions and day-to day tasks. • Appraise subordinates on positive performance and administer formal performance evaluations. • Prepare employee work schedules and provide for proper store coverage at all times. • Recruit, select, develop, and train store personnel on proper store operations and procedures. • Complete the Operations P&P Manual with all new store employees to include proper review, signing and dating of appropriate materials. • Administered the progressive steps of discipline to include verbal and written warnings. Carry out employment terminations following approval from the District Sales Manager and Human Resources. • Direct compliance of store personnel with established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property.• DRIVE sales by delivering exceptional customer service per the Operations P&P Manual. • Greet customers in a professional manner as outlined in the Operations P&P Manual. • Insure store remains clean and all displays are up to date, neat and orderly per the Operations P&P Manual. • Administer, monitor and control profitability objectives of store set forth in company budgets and forecasts. • Perform proper documentation and record keeping per the Operations P&P Manual while complying with all state and federal laws. • Process all inbound merchandise shipments, in-store price changes and store-to-store or store-to-distribution center product transfers. • Manage inventory to ensure minimal loss of assets. • Open and close the store as required following the procedures per the Operations P&P • Institute visual directives needed to maintain company standards of product layout and sales floor organization.

Master’S Degree, Marketing

Master's degree in Marketing was accompanied with a Graduate certificate in Social Media Marketing.

Bachelor Of Arts (B.A.)