Joshua Scherer Email & Phone Number

CutTime supports and serves the people who make Fine Arts programs thrive in our schools and communities.

Washington D.C. Metro Area

Drive all change management, communications plans, training, and readiness for the entire branch network for all things technology, client experience, operational, and regulatory branch changes related.◼Led team of 5- Project Managers in designing readiness and executing change management in areas of operations, technology, & client experience for branch network resulting in 26.3% improvement in operational performance to 94.3%◼Drove the development of training and tools, resulting in setting 2- high records with a YTD of 83.2% in Branch Client Experience and 81.2% YTD in Teller Experience Index◼Orchestrated the change management, readiness, and implementation of the first enterprise wide teller system valued at $56M, which was the largest branch technology project of the last decade resulting in:99% of deployed branches opened on time◾45,399 deployment readiness tasks completed by Branch Champions◾5,935 Branch Teammates trained including 871 Instructor lead courses◾Additional $1 Million in check cashing, money order, and official check fees in 2018 as a result ◼One of 25 SunTrust leaders companywide selected to attend Insights High Potential Leadership Program; less than 1% of teammate population is invited to participate

Accountable for leading Teller Effectiveness for a job family of 3200.◼Drove key initiative of meeting more client needs resulting in increasing clients helped by branch tellers from 0.67 to 0.9 clients per day, and doubling the number of tellers helping 1.0 or more clients per day at 40% by developing and introducing new Teller sales effectiveness metric and deployed it to largest job family in SunTrust◼Improved YOY total revenue producing sales by 58% by creating and deploying a Teller Intranet Effectiveness site; A monthly video series “Teller Vision” demonstrating what great looks like, creating role plays, implementing leadership reporting, and effective scripting◼One of the 2% of the organization to be selected to receive the Platinum Award of Excellence 2016◼Selected as first SunTrust Employee to join the faculty after attending 3-year CBA Executive Leadership banking school program

Raleigh-Durham, North Carolina Area

◼Developed reporting to measure results, held area leaders accountable on weekly business review calls, and certified area leaders in the ability to coach results to their team resulting in the following:◾Drove total sales revenue improvement from 89% to goal in 2014 to 105% to goal in 2015◾Improved consumer lending from 71% to goal in 2014 to 107% in 2015◾Increased consumer deposits from 97% to goal in 2014 to 105% in 2015◾Improved client experience from 89% in 2014 to 100% in 2015◼Improved YOY total sales by 19% exceeding total sales goals for the first time in 5 years and YOY consumer lending by 50% and deposits by 9%

Drove accountability for Customer Experience performance through customer analytics with channel and segment partners by ensuring rigorous management, readiness and coaching routines; and identify opportunities to improve the end-to-end customer experience across sales, service, and problem handling processes by leveraging resources of the Customer Experience Organization to develop process and or technology action plans. Consulted with the Customer Segment, LOB and Channel in the development and execution of initiatives by evaluating the potential impacts of strategic -- tactical decisions on the customer experience and resulting business performance as the Customer Experience subject matter expert.◼Led the SB Priority Service Team of 40 resources to 3 record Client Experience performance score achievements in 2013◼Prepared SB Priority Service Team to be the first CSCC Contact Center to go through JD Power Service Certification resulting in meeting all Foundational criteria and passed with a 98% score

◼Promoted 2 levels vertically up in organization to manage sales of Insurance products in 3 Divisions, 13 states and 32 Markets◼Increased sales to existing customers quarter over quarter by 850%◼Increased sales to new customers from an initial sales rate of 9.87% to 17.40%◼Recognized from multiple region level leaders for establishing positive partner relationships with Consumer Market Executives◼Influenced Region Sales Executive to let me be the first ever partner to deliver the Region wide Manager and Seller Customer Outreach kick off call◼First insurance partner ever to get into key Market meetings

Named Sales Champion for Northside Market and increased Second DDA sales from 45% to 215% of market goal.Quarter 1 Top Performing Manager selected to attend Walter Elcock’s recognition meeting.Led Banking Center to exceed Customer Experience Goals for first time in center history.Quarter 1 Sales Results: 122% Checking Goal, 132% Total Sales Units Goal, 160% Credit Card Goal, 150% Credit Booked Dollars Goal, 122% Total Sales Value Goal, 117% Deposit Balance Growth Goal.

Recognized by Northside Chicago Market Leadership for having energy and passion unlike anyone I have seen in the Franchise. The amount of associate delight and smiles he brings to customer and associates in immeasurable. Mentored by current Northside Consumer Market Manager to deliver Structured Coaching Visit process to drive sales, service, operations, and people results in the Northside Market. Developed and lead Northside Market Managers to deliver winning Silver Medal Olympic Cheer across the franchise in June 2008. Selected to represent Chicago Transition Coaches in Lobby Leading Coaching Focus group and subsequently recognized by Northside team for effectively demonstrating the leadership model specifically in coaching and mentoring stores in lobby leading.

◼Arrived as BCM at Market Critical Willow Bend Banking Center and coached the team from being ranked #771 out of #911 Banking Centers in checking production in North Florida in Q3 2007 to being ranked #3 out of #911 at the end of Q1 2008◼Drove revenue as Credit Card Champion for North Tampa Bay Market through daily banking center level accountability activities resulting in becoming #1 Market in North Florida for Balance Transfer Dollars.Achieved Outstanding Associate Satisfaction in 2007 Associate Survey as the only North Tampa Store Leader with perfect associate survey results and associate retention◼Coached market teammates on revenue generating offsites after delivering outstanding checking results for community and business launches◼Recognized at North Florida Summit for delivering "5 for 5" overall exceptional banking center sales performance

Assisted in leading the Chelsea Banking Center to exceed Quarter 1 2007 Sales goals while establishing the highest customer delight in the Suncoast market. Infused Spirit into North Florida Leadership Team through motivational musical performance. Demonstrated sales acumen by scheduling off site events to drive checking volume and achieving the highest sales points results among any Suncoast Assistant Manager. Selected Assistant Manager in Market to attend top performers breakfast. Exemplified community leadership through March of Dimes Project Management for Pasco County.

Highest achieving first year sales executive for the 2004 fiscal year. Managed the entire life cycle of acquiring, leasing, servicing, and supporting new accounts for Ricoh in the Tampa Bay area. Educated prospects in understanding trends in technology, communication road maps and a culturally appropriate business strategy for their business. April 2005: Promoted to Level II Account Executive in under 1 year to recognize outstanding sales revenue performance. Wrote and performed motivational song for Ricoh which was utilized for Ricoh Tampa, Sarasota, and Ricoh U.S. Headquarters in New Jersey.

◼Managed Phone Team towards improved sales performance and metric◼Received “Top of the Tops” award for being the #1 most balanced performer in Sales and Customer Satisfaction for the 1st and 2nd quarter of 2003◼Received Top performer Award for being #1 most balanced performer for 3rd and 4th quarter of 2002◼Established Young Adult line of business and successfully grew revenue and profitability once business was established◼Established new ALPHA Team branch of Capital One to open and prospect new account business and transfer relationships to Capital One◼Inspired company spirit and camaraderie by coordinating and performing 4 Capital One motivational songs attributed to improving company morale