Joshua Scherer Email & Phone Number

CutTime supports and serves the people who make Fine Arts programs thrive in our schools and communities.

Washington D.C. Metro Area

Drive all change management, communications plans, training, and readiness for the entire branch network for all things technology, client experience, operational, and regulatory branch changes related.◼Led team of 5- Project Managers in designing readiness and executing change management in areas of operations, technology, & client experience for branch.

Accountable for leading Teller Effectiveness for a job family of 3200.◼Drove key initiative of meeting more client needs resulting in increasing clients helped by branch tellers from 0.67 to 0.9 clients per day, and doubling the number of tellers helping 1.0 or more clients per day at 40% by developing and introducing new Teller sales effectiveness metric.

Raleigh-Durham, North Carolina Area

◼Developed reporting to measure results, held area leaders accountable on weekly business review calls, and certified area leaders in the ability to coach results to their team resulting in the following:◾Drove total sales revenue improvement from 89% to goal in 2014 to 105% to goal in 2015◾Improved consumer lending from 71% to goal in 2014 to 107% in.

Drove accountability for Customer Experience performance through customer analytics with channel and segment partners by ensuring rigorous management, readiness and coaching routines; and identify opportunities to improve the end-to-end customer experience across sales, service, and problem handling processes by leveraging resources of the Customer.

◼Promoted 2 levels vertically up in organization to manage sales of Insurance products in 3 Divisions, 13 states and 32 Markets◼Increased sales to existing customers quarter over quarter by 850%◼Increased sales to new customers from an initial sales rate of 9.87% to 17.40%◼Recognized from multiple region level leaders for establishing positive partner.

Named Sales Champion for Northside Market and increased Second DDA sales from 45% to 215% of market goal.Quarter 1 Top Performing Manager selected to attend Walter Elcock’s recognition meeting.Led Banking Center to exceed Customer Experience Goals for first time in center history.Quarter 1 Sales Results: 122% Checking Goal, 132% Total Sales Units Goal.

Recognized by Northside Chicago Market Leadership for having energy and passion unlike anyone I have seen in the Franchise. The amount of associate delight and smiles he brings to customer and associates in immeasurable. Mentored by current Northside Consumer Market Manager to deliver Structured Coaching Visit process to drive sales, service, operations.

◼Arrived as BCM at Market Critical Willow Bend Banking Center and coached the team from being ranked #771 out of #911 Banking Centers in checking production in North Florida in Q3 2007 to being ranked #3 out of #911 at the end of Q1 2008◼Drove revenue as Credit Card Champion for North Tampa Bay Market through daily banking center level accountability.

Assisted in leading the Chelsea Banking Center to exceed Quarter 1 2007 Sales goals while establishing the highest customer delight in the Suncoast market. Infused Spirit into North Florida Leadership Team through motivational musical performance. Demonstrated sales acumen by scheduling off site events to drive checking volume and achieving the highest.

Highest achieving first year sales executive for the 2004 fiscal year. Managed the entire life cycle of acquiring, leasing, servicing, and supporting new accounts for Ricoh in the Tampa Bay area. Educated prospects in understanding trends in technology, communication road maps and a culturally appropriate business strategy for their business. April 2005.

◼Managed Phone Team towards improved sales performance and metric◼Received “Top of the Tops” award for being the #1 most balanced performer in Sales and Customer Satisfaction for the 1st and 2nd quarter of 2003◼Received Top performer Award for being #1 most balanced performer for 3rd and 4th quarter of 2002◼Established Young Adult line of business and.