Joshua Sherrill Email & Phone Number

North Bend, WA, US

North Bend, Washington, United States

• My responsibilities currently include:
• Product Management: from creation from idea to design to manufacturing.
• Marketing: including product packaging, photography, graphic design and social media campaigns.
• Fulfillment: from order intake to the customer's hands.
• Customer service: providing a first class experience to go along with our products.
• Data Analysis: monitor top selling products, predict inventory levels, monitor ROAS, and more.

Redmond

• Create and maintain PowerBI reports for the team to help drive data informed decisions.
• Manage team Sharepoint and Teams setup.
• Help manage recruiting candidate database, data collection and input.
• Run the weekly Monday Morning Meeting to discuss workload and data integrity.
• Track interview requests, search requests and offer letters.
• Create organizational charts in Visio.

Redmond

• Recruit candidates for user research studies at Microsoft.
• Work with researchers to create screening documents that candidates would be screened against.
• Query CRM database to find potential matches for the study.
• Act as liaison between user research scientists and the participants.
• Maintain schedule for multiple studies per week, running 10+ candidates each. Updating researcher and each candidate as needed.
• Provide researchers and candidates with proper documents to ensure studies ran well.

Redmond

• Provide phone support to Nintendo customers.
• Manage consumer accounts, enter repairs and part orders.
• Balance the needs of the consumer with the needs of the company by negotiating repair costs and methods.
• Ensure consumer satisfaction and provide troubleshooting services.
• Report trends and route feedback regarding hot topics.
• Member of the mentor team. Mentor new employees and assist in the training process.