Joshua Smalls Email & Phone Number

Damascus, Md, Us

Frederick, Md

Maryland

Gaithersburg, Maryland

~ Identified and assessed customers’ needs to improve satisfaction.~ Established relationships of trust with customers and co-workers through open and interactive communication.~ Recruited, selected and managed entire customer service team.~ Participated in community networking and marketing events to generate brand awareness.

Washington D.C. Metro Area

Marketing Administrative Responsibilities~ Generated monthly and annual ROI performance reports using Salesforce, Google Analytics and AdWords.~Analyzed marketing campaigns efficiency and provide recommendations for revising company social media marketing campaigns.~ Monitored SEM and SEO campaigns for sales trends, market dynamics and demographic targeting.~ Developed innovative social media campaigns to increase target potential customers and increase brand awareness.Community Manager Responsibilities~ Acted as the company gatekeeper, greeting clients with a professional attitude and connecting them with the appropriate party.~ Managed various administrative database systems that support clients’ daily business practices.~ Scheduled conference room bookings and maintained event calendars. ~ Organized all aspects of office inventories including purchase orders and invoice processing.~ Supported client networking by executing well-planned center marketing events and community outreach initiatives.

Gaithersburg, Md

~ Hired and trained aquatic staff over 30 employees on program procedures and techniques.~ Maintained lesson schedules for customers and work schedules for employees.~ Handled administrative and customer service calls regarding customer booking and billing support.~ Taught lessons for ages varying 3 months old to adults on in-pool safety instruction and proper stroke mechanics.

Rockville, Md

~ Managed operations of the entire facility, ensuring the health and safety of patrons.~ Trained and supervised the front-line staff of the fitness complex. ~ Maintained effective and positive working relationships with team members, city officials, and the general public.

Rockville, Md

~ Utilized multi-line phone system to ensure that customer's requests were routed to the appropriate party. ~ Facilitated parking enforcement, security surveillance and package distribution for the complex. ~ Assisted leasing office with administrative tasks and projects, when needed.~ Provided exceptional customer service maintaining pleasant relationships with residents, board members and service workers.

Bachelor'S Degree, Communication, General

Associate'S Degree, Communication And Media Studies