President
Investing Simplified
AeroLeads people directory · profile
Josh Smith, Mba Email & Phone Number
President
at
Investing Simplified
2 work emails found
@solidcommerce.com
2 phones found area 310
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Who is Josh Smith, Mba? Overview
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Quick answer
Josh Smith, Mba is listed as President at Investing Simplified, based in Los Angeles, California, United States. AeroLeads shows a work email signal at solidcommerce.com, phone signal with area code 310, and a matched LinkedIn profile for Josh Smith, Mba.
Josh Smith, Mba previously worked as Customer Success Manager, Enterprise at Servicetitan and Author at Here To Help Communications. Josh Smith, Mba holds Master Of Business Administration (M.B.A.), Leadership from Loyola Marymount University.
Company email context
Email format at Investing Simplified
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*@solidcommerce.com
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AeroLeads found 2 current-domain work email signals for Josh Smith, Mba. Compare company email patterns before reaching out.
Profile bio
About Josh Smith, Mba
It's easy to lose sight of the most important person to any business — the customer.Goals. Metrics. Finances. Meetings. Product decisions. Marketing. Hiring. All of these considerations can distract attention away from the customer. In order to maximize the value to the customer, the customer's needs must be at the center of every discussion, decision, and action.As a customer service professional, I am successful because I care about customers. I want them to succeed. I empathize with their situation. I enjoy building relationships with customers. I advocate for them.I obsess over customers and their needs.I also believe in constant personal improvement and professional development.Highlights from my ongoing journey include:✓ Increasing revenue retention by 70% between 2018 and 2020✓ Improving our product by advocating as the voice of the customer✓ Helping customers maximize product utilization✓ Increasing CSAT by 50%✓ Fostering a supportive team atmosphere based on sharing knowledge enthusiastically✓ Earning my MBA while working full-time
Current workplace
Josh Smith, Mba's current company
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8 roles
Josh Smith, Mba work experience
A career timeline built from the work history available for this profile.
Customer Success Manager, Enterprise
Responsibilities and Highlights: ▪ Managing relationships with some of our highest-value customers ▪ Achieving net retention of over 100% and logo retention of 100% ▪ Maximizing resources to become an expert of our complex vertically integrated software ▪ Adding value for customers by listening to their needs and recommending best practices ▪ Improving customers' ROI by increasing their product adoption and revenue ▪ Working cross-functionally to help meet customers' needs and improve our product
Author
Here To Help Communications
Helping people is my passion. I worked on a book to help people improve their mental health and outlook on the future.
Apr 2020 - Oct 2020
Senior Director Of Customer Success
Responsibilities and Highlights: ▪ Increased revenue retention by 70% between 2018 and 2020 through KPIs and playbooks ▪ Represented the voice of the customer cross-functionally and to executive leaders ▪ Managed a team of 9 Customer Success Managers ▪ Coached CSMs and Customer Support Representatives on customer service best practices ▪ Retained 78% of at-risk customers by developing retention processes and tracking goal attainment ▪ Negotiated contracts, renewals, and annual agreements with customers ▪ Engaged with hundreds of customers, from SMB through enterprise: UPS, Volcom, Dorel
Mar 2017 - Mar 2020
Director Of Technical Communication
Responsibilities and Highlights: ▪ Increased CSAT by 50% through hiring and training CSMs and CSRs ▪ Reduced costs and improved service by hiring and training a team of CSRs in the Philippines ▪ Improved the user experience and our staff's efficiency by building an instructional support site ▪ Produced over 200 technical articles and videos ▪ Coordinated and drafted mass communications, webinars, and in app notifications ▪ Boosted our staff's product knowledge through weekly team presentations
May 2012 - Mar 2017
Customer Success Manager
Responsibilities and Highlights: ▪ Held the highest retention rate of all Account Managers ▪ Onboarded nearly 100 customers using customized onboarding plans and one-on-one training ▪ Partnered with customers to build relationships ▪ Exceeded customer expectations ▪ Provided superior technical support by troubleshooting issues and working with developers ▪ Ensured customer satisfaction throughout the customer journey by going above and beyond ▪ Delivered ROI by consulting with customers to analyze their needs and establish milestones
Oct 2010 - May 2012
Associate Art Director
Responsibilities and Highlights: ▪ Developed interpersonal relationships with production staff and outside vendors ▪ Set priorities and used time management best practices to meet competing deadlines ▪ Designed up to 24 advertisements and four catalogs per year ▪ Wrote communications for email marketing campaigns and websites
Oct 1999 - Sep 2010
Project Manager / Weekend Manager
Responsibilities and Highlights: ▪ Co-Employee of the Year in 1997 out of a pool of over 50 employees ▪ Promoted to management positions quickly at one of the highest-grossing Kinko's locations
Dec 1996 - Oct 1999
3 education records
Josh Smith, Mba education
Master Of Business Administration (M.B.A.), Leadership
Bachelor Of Arts (Ba), Sociology
Education record
Westchester High School
FAQ
Frequently asked questions about Josh Smith, Mba
Quick answers generated from the profile data available on this page.
What company does Josh Smith, Mba work for?
Josh Smith, Mba works for Investing Simplified.
What is Josh Smith, Mba's role at Investing Simplified?
Josh Smith, Mba is listed as President at Investing Simplified.
What is Josh Smith, Mba's email address?
AeroLeads has found 2 work email signals at @solidcommerce.com for Josh Smith, Mba at Investing Simplified.
What is Josh Smith, Mba's phone number?
AeroLeads has found 2 phone signal(s) with area code 310 for Josh Smith, Mba at Investing Simplified.
Where is Josh Smith, Mba based?
Josh Smith, Mba is based in Los Angeles, California, United States while working with Investing Simplified.
What companies has Josh Smith, Mba worked for?
Josh Smith, Mba has worked for Investing Simplified, Servicetitan, Here To Help Communications, Solid Commerce, and Dwindle Distribution.
How can I contact Josh Smith, Mba?
You can use AeroLeads to view verified contact signals for Josh Smith, Mba at Investing Simplified, including work email, phone, and LinkedIn data when available.
What schools did Josh Smith, Mba attend?
Josh Smith, Mba holds Master Of Business Administration (M.B.A.), Leadership from Loyola Marymount University.
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