Josh Smith, Mba

Josh Smith, Mba Email and Phone Number

President @ Investing Simplified
Los Angeles, CA, US
Josh Smith, Mba's Location
Los Angeles, California, United States, United States
Josh Smith, Mba's Contact Details

Josh Smith, Mba work email

Josh Smith, Mba personal email

n/a

Josh Smith, Mba phone numbers

About Josh Smith, Mba

It's easy to lose sight of the most important person to any business — the customer.Goals. Metrics. Finances. Meetings. Product decisions. Marketing. Hiring. All of these considerations can distract attention away from the customer. In order to maximize the value to the customer, the customer's needs must be at the center of every discussion, decision, and action.As a customer service professional, I am successful because I care about customers. I want them to succeed. I empathize with their situation. I enjoy building relationships with customers. I advocate for them.I obsess over customers and their needs.I also believe in constant personal improvement and professional development.Highlights from my ongoing journey include:✓ Increasing revenue retention by 70% between 2018 and 2020✓ Improving our product by advocating as the voice of the customer✓ Helping customers maximize product utilization✓ Increasing CSAT by 50%✓ Fostering a supportive team atmosphere based on sharing knowledge enthusiastically✓ Earning my MBA while working full-time

Josh Smith, Mba's Current Company Details
Investing Simplified

Investing Simplified

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President
Los Angeles, CA, US
Josh Smith, Mba Work Experience Details
  • Investing Simplified
    President
    Investing Simplified
    Los Angeles, Ca, Us
  • Servicetitan
    Customer Success Manager, Enterprise
    Servicetitan Nov 2020 - Present
    Los Angeles, California, United States
    Responsibilities and Highlights: ▪ Managing relationships with some of our highest-value customers ▪ Achieving net retention of over 100% and logo retention of 100% ▪ Maximizing resources to become an expert of our complex vertically integrated software ▪ Adding value for customers by listening to their needs and recommending best practices ▪ Improving customers' ROI by increasing their product adoption and revenue ▪ Working cross-functionally to help meet customers' needs and improve our product
    View
  • Here To Help Communications
    Author
    Here To Help Communications Apr 2020 - Oct 2020
    Los Angeles, California, United States
    Helping people is my passion. I worked on a book to help people improve their mental health and outlook on the future.
  • Solid Commerce
    Senior Director Of Customer Success
    Solid Commerce Mar 2017 - Mar 2020
    Marina Del Rey, Ca
    Responsibilities and Highlights: ▪ Increased revenue retention by 70% between 2018 and 2020 through KPIs and playbooks ▪ Represented the voice of the customer cross-functionally and to executive leaders ▪ Managed a team of 9 Customer Success Managers ▪ Coached CSMs and Customer Support Representatives on customer service best practices ▪ Retained 78% of at-risk customers by developing retention processes and tracking goal attainment ▪ Negotiated contracts, renewals, and annual agreements with customers ▪ Engaged with hundreds of customers, from SMB through enterprise: UPS, Volcom, Dorel
    View
  • Solid Commerce
    Director Of Technical Communication
    Solid Commerce May 2012 - Mar 2017
    Marina Del Rey, Ca
    Responsibilities and Highlights: ▪ Increased CSAT by 50% through hiring and training CSMs and CSRs ▪ Reduced costs and improved service by hiring and training a team of CSRs in the Philippines ▪ Improved the user experience and our staff's efficiency by building an instructional support site ▪ Produced over 200 technical articles and videos ▪ Coordinated and drafted mass communications, webinars, and in app notifications ▪ Boosted our staff's product knowledge through weekly team presentations
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  • Solid Commerce
    Customer Success Manager
    Solid Commerce Oct 2010 - May 2012
    Marina Del Rey, Ca
    Responsibilities and Highlights: ▪ Held the highest retention rate of all Account Managers ▪ Onboarded nearly 100 customers using customized onboarding plans and one-on-one training ▪ Partnered with customers to build relationships ▪ Exceeded customer expectations ▪ Provided superior technical support by troubleshooting issues and working with developers ▪ Ensured customer satisfaction throughout the customer journey by going above and beyond ▪ Delivered ROI by consulting with customers to analyze their needs and establish milestones
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  • Dwindle Distribution
    Associate Art Director
    Dwindle Distribution Oct 1999 - Sep 2010
    El Segundo, Ca
    Responsibilities and Highlights: ▪ Developed interpersonal relationships with production staff and outside vendors ▪ Set priorities and used time management best practices to meet competing deadlines ▪ Designed up to 24 advertisements and four catalogs per year ▪ Wrote communications for email marketing campaigns and websites
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  • Fedex Office
    Project Manager / Weekend Manager
    Fedex Office Dec 1996 - Oct 1999
    Marina Del Rey, Ca
    Responsibilities and Highlights: ▪ Co-Employee of the Year in 1997 out of a pool of over 50 employees ▪ Promoted to management positions quickly at one of the highest-grossing Kinko's locations
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Josh Smith, Mba Education Details

Frequently Asked Questions about Josh Smith, Mba

What company does Josh Smith, Mba work for?

Josh Smith, Mba works for Investing Simplified

What is Josh Smith, Mba's role at the current company?

Josh Smith, Mba's current role is President.

What is Josh Smith, Mba's email address?

Josh Smith, Mba's email address is jo****@****rce.com

What is Josh Smith, Mba's direct phone number?

Josh Smith, Mba's direct phone number is +131046*****

What schools did Josh Smith, Mba attend?

Josh Smith, Mba attended Loyola Marymount University, University Of California, Irvine, Westchester High School.

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