Joshua Smith Email & Phone Number

- Help end users remotely- Unlock accounts using AD- Install software for company needs- Connect remotely to troubleshoot computer issues- Gather information from end users in regards to issues- Image computers and configure computers based on company standards- Troubleshoot issues on PC and mobile devices managed by company

Plymouth, Ma

· Migrate users from Windows 7 to Windows 10· Image PC’s using SCCM· Transfer data using the network connection· Make user local admin on the computer· Map network drives used by the user· Map network printers used by the user· Communicate with the team on the current inventory of make and model of laptops in stock· Setup docking stations with new laptops

Greater Boston Area

· Migrate users from Windows 7 to Windows 10· Image computers using Ivanti· Complete tickets using ServiceNow· Inspect broken laptops to send them out for repair· Setup desks for new employees· Collect hardware from employees leaving company· Backup computers· Organize stock room· Remove Hard Drives from retired laptops for destruction· Inventory laptops when adding them back into the stock room· Wipe Hard Drives after backing up user data· Reset user credentials using Active Directory

Supervise Inmates in multiple levels of classificationMaintain log books of daily activitiesOrganize and log equipment

Lewes, De

Teach students in the martial art Haidong GumdoCurrently 2nd Degree Black Belt in Haidong GumdoLead the Demonstration Team and compete in Tournaments

· CompTIA A+ Certified September 2018· Upgrade computers to Windows 10· Configure and verify wireless networks· Replace malfunctioning computer parts· Replace Wireless NIC card in laptops· Backup and restore computers· Troubleshoot computers and networks to resolve problems· Knowledgeable of Microsoft Operating Systems including Windows 7, 8, 8.1, and Windows 10· Apply updates to Windows computers and Apple computers· Configure mobile devices using Android Operating System· Configure printers both wirelessly and with hard wire connections· Answer client concerns regarding networks, computers, and mobile devices

Create 3D Animations for characters in gameCollaborate with group members to storyboard animationsCollaborate with programmer to implement animations into game engineAttend group meetings to discuss progress and what to work on

Marlborough, Ma

Answer customer questions and concerns on the phone.Handle customer in store pick-ups.

Rehoboth Beach, De

Provide excellent customer service, manage cash drawerCreate and maintain visual merchandise displays

Worcester, Ma

Conduct campus tours to prospective students and their parents.Answer questions and provide dual campus informationDeveloped excellent communication and interpersonal skills