Joshua Thacker Email & Phone Number

Amsterdam, North Holland, Nl

At Mews I lead all front and back-office operations with a mandate to grow and scale the company efficiently. We are a rapidly growing company with several maturity initiatives underway to uplevel our strategic alignment, insights, repeatable processes and scalable systems. This business operations team spans Revenue Operations (Sales, Marketing, Customer Success), Business Applications, IT, AR & Billing, Procurement, HRIS, and Compliance.

San Francisco, Ca, Us

At PagerDuty, I led a talented team aligned to support the growth of the go-to-market organization. My team supported sales strategy, operations, business processes & systems, sales enablement, and communications.

San Francisco, Ca, Us

At Leanplum, I was focused on scaling the growth of a fast moving global go-to-market organization. I built a rockstar business operations team to drive focus, execute change, align functions, and optimize processes. We focused on scaling the sales, marketing and customer success organizations through strategic design, analytical analysis, operational improvements, sales & customer training, and business system support.

San Francisco, Ca, Us

As the first senior sales operations leader in the company I was responsible for building out a team and launching multiple initiatives designed to scale the organization. I focused on launching new segmentation, sales territories, comp re-design, sales process, Salesforce optimization, customer targeting and cross-functional alignment.

San Francisco, California, Us

As COO of the Platform I was focused on the continued accelerated growth and operational rigor of a family of products within the Salesforce.com portfolio.

San Francisco, California, Us

As the head of business operations I was responsible for sales strategy, marketing analytics, sales operations, business development, P&L management, and system administration.

San Francisco, California, Us

I provided Go-to-Market advisory support to the General Manager of an emerging product family. I worked cross-functionally with product, sales, and marketing to deliver initiatives that focused on the long term growth of the data.com product. Initiatives ranged from new pricing & packaging, propensity to buy models using predictive analytics, improved sales engagement models, and various sales campaigns.

Worldwide, Oo

At Deloitte, I was typically the senior person on the ground managing a team of resources. I gained experience leading a wide range of projects primarily oriented towards customer and market strategy within the technology sector. Client projects typically required a great deal of engagement at the senior levels of an organization. Selected projects include:- Led team to analyze the digital shopping experience for consumers and make recommendations to improve web, mobile, and social engagement- Led team to develop customer journey maps which now serve as strategic blueprints for the desired future state operations- Conducted business unit diagnostic to uncover pain points related to organization, process, and technology and outlined 3 year roadmap for improvement- Develop a $104M business case to justify a large scale international operating model transformation- Led team to analyze net promoter scores and identify pain points associated with enterprise licensing software- Developed business plans for investment into adjacent industry to diversify customer base and meet strategic growth objectives

Austin, Tx, Us

London, Gb

At KMPG, I was introduced to management consulting and was promoted in less than one year to senior associate by contributing to the success of multiple engagements. My experience in this role included project work related to the following areas: - Business cases and recommendations related to software rationalization- Vendor selection and negotiation for outsourced software vendors- Strategic sourcing and vendor management- Strategic dashboard development

As the operations manager of a small startup I was in charge of managing most of the daily operations of the company. This broad definition included process improvement, international logistics, quoting tool development, inventory management, sales calls, customer support, revenue forecasting, and managing staff. My short tenure at this startup allowed me broad exposure to various aspects of a company and revealed my interest in problem solving.

Randolph Afb, Tx, Us

While serving in the United States Air Force I was trained and deployed in multiple aspects of technology including network administration, field support, system administration, and helpdesk support. I served in many types of roles while stationed in Germany and Virginia.

Mba

Bs, Business Administration