Josh Thorn Email and Phone Number

Designing AI and ML tools to help people use data more efficiently and find information faster.Designing Qlik Answers to take specific information and power a secure and enterprise-ready RAG to deliver knowledge to employees and customers with easy-to-check source information. Designing Qlik AutoML to enable anyone to jump into machine learning and start predicting their data while keeping it simple to use and delivering powerfully accurate predictions.

• Designed and delivered assets for AI startups, property investment groups and friends

Mentored 30+ emerging design students during completion of UX/UI Bootcamp course. Recognized as a Top-Rated Mentor on platform.

• Led the redesign of the client dashboard and focused on improving usability and increasing functionality, resulting in a 15% increase in active users and reducing implementation time by up to 7x.• Redesigned over 30 design system components with updated styles and advanced functionality. • Lead design workshops on storytelling, action oriented design, and data design• Played a pivotal role in project strategy and feature team roadmap through in-depth research and leadership

• Led designs for cross-functional team features, totaling 30 developers, bringing in $10m• Lead designer over chart creation tool, Analyzer, introducing over 20 customer requested Quality of life enhancements.• Managed and taught new designers to understand data ingestion and visualization, running 20+ new hire onboarding sessions• Created and ran the UX Writing Committee, ensuring consistent language and style in the product

• Researched and designed "the simplest way to bring machine learning to business users" (AWS Director Quote) feature, AutoML, that brought in $250k revenue in its first quarter• Helped close a deal with the largest drink distributor in the West by bringing tables into the modern design era• Storyboarded and animated 5 product videos for an annual company conference• Mentored and trained new UX designers on the Domo product to up-level the team

• Designed three customer requested GUIs to connect to external API systems• Lead designer as a part of a development team on two highly requested customer features• Contributed four brand new components to our company design system• Created over 700 icons to show 3rd party integration to Domo• Assisted Senior designer on four customer oriented features that went to production• Researched, designed, and proposed new features to executive team

• Designed and built dashboards that highlighted support metrics that needed attention• Designed support ticket creation processes that decreased case resolution time by 30%• Increased customer satisfaction scores from 3.9 to 4.3 by designing support procedures based on research and customer feedback• Closed an average of 50% more support tickets than the team goal

Working in the luxury hospitality, world-class IT, and fast food service industries. Delighting customers with incredibly personalized service and problem-resolution abilities.

As a creative designer in the BYU AdLab, I worked doing research and design for large retail customers like Nike, Skullcandy, and others. Worked on more than seven projects that went out to real, paying customers.