Josh Tinker Email & Phone Number

I help software teams and business leaders build products that delight customers and deliver objectives. I solve customer problems with workable solutions. I’m known for building consensus, making connections between disparate topics, and simplifying the complex. I drive product vision and tailor my communication style to resonate with audiences ranging from engineers and executives to sales teams and customers.I love building products! I uncover product opportunities through analytics, customer interviews, and research, then synthesize this into a plan. The ability to ensure we work on what’s most important, right now, gets me up every morning! It fascinates me how the team efforts to improve products and processes deliver measurable value. This drives my passion for digital experiences that improve customer satisfaction, lower costs, and grow revenue and cash flow.Key Successes:• Drove a train of 6 scrum teams to enable Identity for the Support Portal’s digital transformation. Over 2 years, increased registered users by 130%, digital engagement by 63%, and self-service success by 93%. • Introduced a new access control method that enabled in-portal collaboration; this intuitive solution achieved adoption targets within 6 months, with only change management as promotion. • Launched a new Search-SaaS provider to enable discovery of software updates and knowledge base articles that increased customer satisfaction by 5 basis points. Over the next 9 months, incrementally enhanced search metrics by 30%. • Mentored a team of product managers in engaging customers with Lean methods, simplifying product vision, and managing difficult stakeholders. Key Skills / Attributes:Communication • Empathy • Product Management • Customer Advocacy • Collaboration • Cross-Functional • Data Analytics • Storytelling • Product Support • Customer Service • Identity & Access Management (IAM) • Search • Requirements Elicitation • Product Roadmap • Backlog Prioritization • Certified Agilist, SAFe (Scaled Agile) • Certified DevOps • System-Thinking • Influencing across all levels of an organization • Strategic Thinking • Driving ResultsTech: Authentication • Authorization • OIDC • OAuth2 • SAML • SSO • Okta • RBAC • Open Policy Agent • Salesforce Communities • Salesforce Service Cloud • Preferences • Kong • API Gateways Tools:Rally • PowerPoint • Excel • SharePoint • PowerBI • Google Workplace Suite • Coveo Analytics • Adobe Analytics • Axure • Figma • Data Dog • Smartsheet • Teams • Zoho • ServiceNow • Slack • Mural • MiroPlease contact me at tinker8760@gmail.com

Listed skills include Product Management, Product Marketing, Storage, Competitive Analysis, and 33 others.

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  Senior Product Manager, Self Solve Portal

  Hewlett Packard Enterprise

  Fort Collins, Co, Us