• Liaising with the customer and project teams for Knowledge items, Service Request Catalogue items, and Service Integration for the Service Desk.• Liaising with project teams on behalf of the service desk and assist with Intergrating projects into the service desk.• Build and maintain Knowledge Articles and Service Request Catalogue Items for the Service Desk.• Assist with designing and building training materials for the Training Process Manager.• Conducting Day one training and introduction to the company and contract.

• Day to Day management of own resolver queue• Assessing incidents, resolving, troubleshooting, and escalating tickets as required• provide ongoing feedback, support, and training for Service Desk staff as required.• Identify knowledge gaps• Develop skill refresher plans for identified knowledge gaps• Build and maintain an active knowledge base.• Identify new faults and trends as they develop, escalate and work with stakeholders to resolve, or develop new processes to address issues as they arise.• Work with external teams and to resolve Mobile Technology issues and establish or improve processes.• Represent Kinetic IT and the Service Desk, collaborate and build a rapport with various stakeholders within the Mobile Technology landscape, attend onboarding and checkpoint meetings, and work across both Kinetic IT and stakeholders as well as external vendors and teams.• Assist and provide expert input into the transition planning of new services and platforms that form the Mobile Technology ecosystem.• Fire Warden delegate for Floor.

• Accurately record all interactions and escalate to incidents or service requests as required.• Provide initial telephone support.• Manage communication with end-users.• Process incidents and service requests and keeping end users informed about their job status at agreed intervals.• Answer Telephone Calls in adherence to applicable service level agreements.• Incident and service request classification and categorisation.• Assign incidents / service requests to the relevant Resolver groups.• Liaising with customer and other resolver groups to manage jobs through to resolution.• Assisting with major incident communications.• Escalate problems / issues to team leader as required.• Monitoring of the service management tools and systems.• Participate in asset management as directed.• Assist with major incident communications.• Assist with problem management.• Escalate problems / issues to team leader as required.• Participate in asset management as directed.• Compilation of operational work instructions as required.• Manage and update service management tools and systems as required.• Triage escalations and email relevant teams based on severity.• Build and edit training plans for onboarding new employees.• Onboard new employees providing an information across a large complex service desk.• Participate in team meetings.• Fire Warden delegate for Floor.

• Customer Service• Product knowledge• Point of sale• Meet KPI’s• Stock maintenance & management (working stock, receiving stock)• Training and knowledge• OH&S• Animal Care and assistance• Animal Adoption• Stocktake• Storeroom management• Store key holder & Store security contact 24/7• Administration• Store ordering• Liaise with other stores

• Customer Service• Product knowledge• Point of sale• Meet KPI’s• Stock maintenance & management (working stock, receiving stock)• Training and knowledge• OH&S• Animal Care and assistance• Animal Adoption• Stocktake• Storeroom management• Store key holder & Store security contact 24/7• Administration• Store ordering• Liaise with other stores

• Aluminium frame construction• Aluminium Folding• Factory warehouse cleaning• Assist other workers in duties

• Tractor work• Frontend loading (Forks/Bucket)• Disking• Rolling Silage

• Cold calling sales• Reaching Sales targets• Effectively deal with customers in a professional manner• Quick application of knowledge, ability to think on the spot

• Reception• Face to face and phone customer enquires• Liaising with both customers and supplier service departments• Preparing vehicle logs-(written, visual and video)• Ordering, logging and distribution of vehicle parts• Accounts and invoicing• Debit recovery• Cash Handling

Door to door sales

Order processing and enquiries

Customer service representative & Subject matter expert

• Livestock: herding, milking, administer medications to livestock, attend to sick and injured animals, apply tags and identification of cattle to livestock computer system• Assist in the delivery of calves and assist in welfare• Tractor: operating front loader, attaching, slash paddocks, mowing• ATV: herd cows, set up fences, move small loads with trailer, weed control• Farm Maintenance: general maintenance and tidying

• Kitchen hand including preparing meals and washing dishes• Waiter including serving customers, taking orders and cash handling• Bar Man including serving customers, making/serving drinks and general cleaning• Weekly stock-take