Joshua Mcclain Email and Phone Number

▪ Support customer projects from inception to completion; design parts & assemblies that fall outside of the range of typical equipment used in rotary transfer machines; use AutoCAD 2D, Inventor 3D & Vault for generating designs.▪ Coordinate activities affecting internal departments, vendors, & customers required to achieve project schedules, milestones, & goals; provide technical support to customers, troubleshooting design & assembly problems.▪ Collaborate with teams in the Department of Special Designs; design specialized parts for customer projects ranging from $5K - $50K & develop parts for $900K - $1M Rotary Transfer Machines.▪ Help develop project schedules for new product designs; coordinate project planning using established project management methodologies, tools, & resources to ensure timelines, budget, & results meet leadership & customer expectations.▪ Utilize MS Project to monitor & update project schedules with completion percentage of line items & adjust dates if necessary.▪ Identify & evaluate project risks & develop strategies to mitigate or eliminate risks; perform technical troubleshooting if problems arise during production; perform modifications of drawings as directed by the Engineering Manager▪ Document & track new product designs from inception to delivery by overseeing design, production coordination, progress, & communicating delivery updates to customers & leadership; advise on assembly of parts as needed.▪ Attend customer meetings to learn about project needs & to discuss designs/production; collaborate with Project Engineer; maintain notes on project equipment requirements to ensure no issues will arise on customers’ machines currently in use.▪ Help identify customer project needs & wants; utilize effective customer service, listening, interpersonal, relationship building, & communication skills to guide customers through the project design stage.

▪ Supported building stage of geothermal HVAC unit projects; maintained documentation of progress and updated internal teams on project timelines; ensured projects deadlines were met 100% of the time.▪ Built geothermal HVAC units from the ground up using parts supplied by Design Engineers; read and followed wire diagrams and 3D models to assemble and wire control systems; collaborated with Design Engineers as needed.▪ Brazed all water and refrigerant lines ensuring leak free assembly, assembled sheet metal cases, designed efficient wire routing pathways, and confirmed accuracy of component use.▪ Field tested assembled HVAC units for leaks and proper functionality; tested for acceptable range of performance (within 10% of rated performance according to published product documents) and documented results.▪ Assembled heating and air conditioning units that were in a developmental stage; designed wire harnesses for Design Engineers to account for any changes in previous designs; assisted in designing water flow systems for industrial systems.▪ Responsible for troubleshooting HVAC units that had warranty claims filed by Field Technicians; evaluated and documented if diagnosed problem was accurate or if warranty claim needed to be voided.▪ Prepared experimental HVAC units for lab testing; installed temperature and pressure measurement devices and conducted air flow tests on units to determine efficiency and power usage at various settings; determined optimal settings for each unit.

▪ Supported the completion of construction projects from start to finish; maintained quality assurance and constructed, erected, installed, and repaired cabinetry using carpenter's hand tools and power tools and conforming to local building codes.▪ Responsible for construction, addition, removal, and/or refacing kitchen, bathroom, or other cabinetry with 3 other carpenters; on average, completed 175 square foot kitchen, 50 square foot bathroom, and other renovation projects per week.▪ Safely used electrical and manual equipment and measurement tools (powered saws, hammers, rulers etc.) to cut, shape, and smooth lumber according to measurements; created quality custom cabinetry and millwork products.▪ Read and comprehended technical documents and drawings for information pertaining to carpentry projects; performed mathematical calculations quickly.▪ Followed standard procedures with safety as top priority; operated hand saws, drill press, wood lathe, chisels, planes, sanders and other related woodworking equipment and handheld tools; recognized for 0 safety incidents on assigned projects.▪ Provided positive customer service and experiences and effective communication; assisted with 2 major projects that were exhibited on HGTV’s “Love It or List It” show.

▪ Responsible for troubleshooting breakdowns, maintenance, and cleaning of the machinery and Point of Sale (POS) System.▪ Provided excellent customer service; greeted every customer with a smile and friendly demeanor; answered questions and made recommendations; maintained accuracy of orders and customizations; remembered regulars’ names and orders.▪ Collaborated and communicated with 2-9 team members each shift to ensure efficiency within a fast-paced environment that served 60-70 customers per hour on average and 100+ customers per hour during peak periods.▪ Fostered, maintained, and grew professional relationships with customers and team members to create a welcoming and positive environment; maintained a knowledge of company’s extensive menu, seasonal releases, and health information.▪ Trained new employees on company products, Point of Sales System, providing excellent customer service, teamwork, effective communication, and creating a positive guest experience in-person and over the phone.

▪ Taught English to Korean students grades 3-6 and had 5 classes per day with 25-30 students in each 1-hour class; conducted winter and summer English camps and taught 15-20 students for 6 hours each day.▪ Facilitated and managed English coursework and in-class discussions; evaluated and graded students' class work, assignments, and papers.▪ Planned and implemented lessons that positively increased vocabulary and sentence structures; worked one-on-one with struggling students.▪ Responsible for a daily 15-minute morning English broadcast for the school and held continuing education courses for the faculty at the elementary school.▪ Helped the 5th grade students win second place two years in a row in the Suwon City English Competition while competing against 40 elementary schools.

▪ Responsible for leading and motivating 16-18 team members; created a positive work environment by providing clear, specific, timely and respectful coaching and feedback to ensure operational excellence and to improve team performance.▪ Responsible for assisting with employee scheduling, performance reviews, new employee training, motivating team members, creating a positive work environment, and providing the Store Manager with shift feedback.▪ Responsible for cash management, daily bank deposits (up to $5,000), payroll, inventory tracking, inventory management, and ordering supplies; maintained strong communication and a positive relationship with suppliers.▪ Attended and participated in weekly and quarterly meetings with leadership; brainstormed and discussed strategic plans regarding regional goals, growth, and demographic analyses.▪ Instrumental in driving sales by leveraging business acumen, problem-solving, and leadership skills; contributed to positive team environment by recognizing changes in morale and performance and communicating them to the store manager.▪ Managed altercations between staff and customers and settled disputes in a diplomatic manner that protected the company, the employees, and the customer.▪ Recognized and reinforced individual and team accomplishments by using company organizational tools and by collaborating with the Store Manager to develop new, creative, and effective methods of recognition.

▪ Responsible for supervising 3-8 team members each shift; ensured operational excellence and strong customer service within a fast-paced environment that served 40-50 customers per hour on average and 75+ customers per hour during peak periods▪ Trained new employees on delivering superior customer service through a customer comes first attitude, connecting with the customer, and discovering and responding to customer needs.▪ Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for team members.▪ Anticipated customer and store needs by evaluating environment and customers for cues; communicated information to the incoming manager so that the team could respond as necessary.▪ Executed store operations during shifts; organized opening and closing duties as assigned and followed company operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of team members.▪ Developed positive relationships with team members by understanding and addressing individual motivation, needs, and concerns.

▪ Responsible for troubleshooting breakdowns, maintenance, and cleaning of the machinery and Point of Sale (POS) System.▪ Provided excellent customer service; greeted every customer with a smile and friendly demeanor; answered questions and made recommendations; maintained accuracy of orders and customizations; remembered regulars’ names and orders.▪ Collaborated and communicated with 1-4 team members each shift to ensure efficiency within a fast-paced environment that served 30-40 customers per hour on average and 60+ customers per hour during peak periods.▪ Fostered, maintained, and grew professional relationships with customers and team members to create a welcoming and positive environment; maintained a knowledge of company’s extensive menu, seasonal releases, and health information.▪ Trained new employees on company products, Point of Sales System, providing excellent customer service, teamwork, effective communication, and creating a positive guest experience in-person and over the phone.

▪ Assisted Lead Carpenters in completing small to medium repairs, remodeling, home improvement projects, and equipment installations; safely used power tools, equipment, and hand tools such as table saw, miter saw, circular saw, etc.▪ Applied applicable OSHA and local safety requirements to all assigned work; complied with all company safety and risk management policies and procedures to accomplish assigned tasks with safety as a priority.▪ Studied blueprints, sketches and building plans for information pertaining to type of material required, such as lumber or fiberboard, and dimensions of structure or fixture to be fabricated; helped Lead Carpenters select building materials.▪ Performed a wide array of projects requiring skills in remodeling, roofing, drywall work, light plumbing, light electrical, flooring, siding, trim, and framing.